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February 2024 by Océane G.
I came across a woman named Didi working there and she was very rude to me. I was aghast at how comfortable she was talking in a rude manner to me. She seems like she hates her job. Definitely will be avoiding this place because of how uncomfortable she made me feel.
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February 2024 by Severa S.
The saleswoman named Didi was extremely rude and condescending. I have never experienced such horrible customer service at a retail store in my life. She definetely needs to work on her attitude and customer service skills. It seems like she is miserable to be there.
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January 2024 by bloop a
Low prices! It’s amazing and so organized. I always find good things I love it here. Although, the lady who helped me was rude. She made mean faces while she was scanning my jeans. Made me feel awkward and weird…
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October 2023 by Carol Y.
Employees were very nice and helpful. However, this store is the least organized. The racks are marked by size...but the tops are all mixed up so you waste so much time. You basically need to go thru the all the racks even tho you just want XL Also, prices are very high and the brands are very ordinary Poor Housewares section too
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September 2023 by Michael Boyd
The employees set aside the valuable items for themselves. I work with a Christian Children's organization and I called to to confirm that certain items we needed were available at this location. When I came in to purchase them, however, the items I called about were behind the counter. I was told they had been reserved for an employee.
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September 2023 by Joseph Perez
There was a portable DVD player for 9.99 with no charger and the DVDs and Blu-ray were 5.99
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August 2023 by Crystal Lewis
Went to donate a BUNCH of items...was told they are only talking house hold items. Their bins are at capacity and she doesn't know when they will empty them. There were lots of people being turned away. How do you not accept donations if people are generous enough take the time to drive to this location and donate??? Terrible service..now driving all the way to Cypress they said they will gladly take the items.
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August 2023 by Ms. Ordonez
The fitting rooms are closed. How am I supposed to try on clothes? Also, they have no restrooms available to customers, and all the time I ask (for the past year) they tell me it is out of service. Place a restroom for customers and find your keys for the fitting room!
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August 2023 by Robin Allen
The donation center was easy to drop off gentle used products. The parking lot is some what small but you can always find parking
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July 2023 by Lavonne B.
They were very helpful every time I've went there it's always someone going the extra mile to help me. Thank you for good customer service it's very hard to find now days. Only problem is with goodwill they only except donations on certain times and they only except drop offs as long as they haven't met their daily limit. So when ever their full they close the drop off area. I think think tats very inconvenient for customers who want to donate. Salvation Army just takes your donations which makes it easy for people who want to donate
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June 2023 by Brian B.
When I came here the first time, I had such a good experience that it made me stop going to other Goodwills. But after today, I will be trying out different stores and here's why: First, the parking was kind of packed. Not the store's fault, but it was getting to the point that I almost left. Second, I was looking for shoes and while that didn't go too bad, it was hard finding decent pairs in my size. The first time here, I got more than one pair and today just one. Finally, when I went to check out, it was difficult to know where the check out line started. There was only one woman behind the counter. I got behind a man that the lady was kindly helping. But when it came my turn, no acknowledgment or nothing. The lady went back to the other side to help a woman who was requesting manager information. She didn't seem happy. Another customer came behind me and was getting impatient just as I was. I finally had to speak up and ask if anybody else was available to help check out. I shouldn't have to do that. I understand something was going on, but it takes less than 10 seconds to at least let the customer, me, know that you see me. That would have saved a lot of grief.
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April 2023 by Jonathan Qu
Be aware that as of March 2023 the fitting rooms are still not open. It seems silly to keep this ostensibly as a COVID safety measure when the store no longer requires masks or social distancing. As a workaround you can buy items, try them on at home, and then exchange them, but this is inconvenient.
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April 2023 by Natalie C.
I used to love shopping here. But that was pre covid when the dressing rooms were open and you actually knew what you were buying. Fast forward 3 years AFTER covid, dressing rooms are still closed. I asked why this was and was told it's managements decision but that it's for the best because it keeps people from stealing. Well it also keeps your HONEST CUSTOMERS from trying things on and wastes our time with repetitive trips to exchange things we don't like (yes no money back since you cannot try on items. Just store credit to buy more items you can't try on). It's literally such a smack in the face for us honest people. Maybe to prevent stealing your employees should be a bit more diligent and actually have someone posted at the fitting rooms at all times. Never wasting my time here again. There are plenty of thrift stores who let their customers try on clothes before buying
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March 2023 by Bobbie Minter
Shanell the manager at store 47 is very knowledgeable of her position and takes her work seriously. She is very helpful and driven to solve a problem and find the solution that pleases her customer. Thank you shanell for putting customers first.
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March 2023 by barbara burke
I went later in the evening so it was pretty empty and quiet. And since I went later I really didn't get a chance to shop, going back real soon.