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September 2023 by Sandy Ochoa
I usually never have problems shopping, I tend to get the same items. I went in to this location for the first time and I was shocked . Diana the manager assisted me she seemed like she was too busy to help so when I asked for someone else’s help and also to speak to the manager I was surprised to find out Diana was the store manager. 1# Her vocabulary and disrespectful manner didn’t represent “manager” nor any time of leader. 2# She refused to pass on her superiors contact information 3# she snatched my items out of my hand .I am a loyal H & M customer and will never return to this location because of the staff. Stay away from this location and go support the stores that are actually there to do their job and help.!
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September 2023 by Julie Lopez
They have cute clothes, just not what I wanted.
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September 2023 by Maggie G.
I'm not surprised to see that this location has terrible reviews . I shop at h&m very often for my husband and kids. Unfortunately I had a terrible experience while shopping at this location ! I was baffled when I found out the girl helping me was the manager. The manager Diana needs to go work at McDonald's with the type of attitude and service she gives. I use to work retail and from my experiences it just seemed like she hated her job , I hope she gets a secret shopper so her attitude towards customers changes. H & M - please hire educated people to lead your staff because it's a representation of your company and the staff I encountered at the Downey location are lacking good leadership.
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July 2023 by Rosie
Had the worst experience here. I went in here to return a pair of slacks I had purchased 2 days prior. The young woman at the register started whispering to the cashier next to her so I asked if their was a problem. I had my receipt in hand and tags were still attached so not sure what that was about. She then proceeded to tell me that she couldn't process the return because the pants were too "wrinkled". That is absurd! the pants were never even taken out of the bag when I first purchased. I have never heard of such thing and will definitely never show my face in this location again. They need to do better.
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May 2023 by Irene G.
Worst H&M ever!! Sucks that there is no option for 0 stars. Went in to try on some clothing and the African American Female manager had the worst attitude. Went into fitting rooms and she gave me a very straight look on the way out and asked to take my 1 piece of clothing. Then at checkout there was this male employee who was hesitant to call her because he wanted to avoid getting her "mad" at him for making her come over to help him again and mentioned he was going to be "out of h&m soon". She is a manager in the end of the day and employees should have no reason to hold back of asking a manager for help.Furthermore, she came and gave me an attitude for not knowing how to properly use an employee discount at checkout. She had to void my transaction and literally pushed my hand out of the way so she can reach for the pin pad and cancel the payment. On top of that, at the end when everything was paid for she pulled us aside to give us a lecture on how to properly use a discount and said that my sisters manager didn't teach her correctly while still holding her attitude. DISGUSTING! will never go back and wish employees there the best of luck!
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April 2023 by Arturito
H & M. Is a great store where you find good quality of fabrics and beautiful styles. I shop always here for my cloth.
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April 2023 by cece Lewis
The store is clean and organized and some great finds on the clearance racks
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March 2023 by Stanley Bingham
My Favorite Store without Question! ?
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January 2023 by Mario Mejia
Finally found a XXL long sleeve dress shirt, perfect fit, great quality, good customer service, very happy with my purchase.
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December 2022 by She Judging
Most Disrespectful staff ever cashier Lucio was in such a bad mood she was letting her anger out on customers i can’t believe H&M hires people like that! H&M you need to step it up and not hire ignorant childish people. The store its self is clean but your staff are ghetto And rude . after paying for my things Lucille literally just shoved my things to me and I said thank you and she just ignored me. Ewwww never going back to the ghetto H&M
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November 2022 by Meekaiel L.
I think this is the worst H&M I've been to. The workers got attitude and they have no idea how to do simple math or input things correctly. They were too lazy to input the item number in manually. The manager was so lazy he didn't even want to try another way to fix the pricing issue as well. But then comes I believe Dominick the tall gentleman with curly hair. The only kind enough employee to actually help and try to listen to what I was saying. Literally the kindest one that was so patient with me while the rest just got so annoyed for me telling them what they were doing could be fixed. Thank you Dominic you need to be store manager and teach the rest. Thank you for actually showing me true kindness
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October 2022 by Erah M.
Terrible service I called asking for the item on the window display and the girl acted like I was killing her for going to check. She said they didn't have it but I knew they did because I seen it the day before,had to go up and drive there to get the item number to order online. Why work there if you're too damn lazy to do your job?!
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October 2022 by Mary Hamilton
Today didn't find any good bargain
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September 2022 by Victor A.
I went to try on clothes and for the most part it was good and everyone was nice. Toward the end of my visit I got out the fitting room and I showed the worker the clothes I was not taking and she had told me something but I didn't really understand but she looked busy so I didn't ask again and I. just left the clothes on the counter and while I was leaving I could here her mumbling "I told u to leave it .... "I couldn't here the rest. and I was gonna be rude to her like she was but I didn't.
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July 2022 by Crys R.
S*** CUSTOMER SERVICE! The lame girl in the fittings rooms named EMILY has a bird brain and laughs at customers that are trying to buy from their store. Diana the manager needs to get it together! HORRIBLE SERVICE!
