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April 2023 by Juana Cervantes
Excellent and I give five stars
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April 2023 by Ashley Smith
My experience isn’t the greatest at all. My account was hacked twice in one month . When u call customer service the line stay busy and u can’t get any help . My funds are missing from my account and I’m highly upset because I can get anyone on the phone to help me
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May 2021 by Nydia Villegas
I wish I could give them 0 stars .. I went to withdraw a large sum of money from my account and was told they had no money ... unbelievable smh
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August 2020 by Debra Berry
Love the bank and all of the beautiful ladies that work there. Very nice and respectful. Always willing to help you. Keep up the good job ladies.
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July 2020 by Eddie Ramirez
Very difficult to contact unable to do business on phone app or when i call in person seriously ready to pull all my money out.
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September 2019 by JAY TEE III
Wouldn't let you DEPOSIT your check
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December 2017 by Hao M.
Exceptional service. I had issues with my debit card, so I called the bank. They addressed and resolved it immediately. The staff has always been attentive and responsive.
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December 2017 by Anna C.
Have been my bank for 6 years, always a friendly staff with exceptional customer service. Very helpful. Family environment.
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October 2017 by Isaias G.
Horrible, no help at all. Accidentally typed a wrong pin # and ATM machine kept my card immediately. I stuck around for 1hr till open, I had all needed proof my bank was willing to fax any documents and they said if I'm not a customer they will not give me back my ATM card. Bad bad concept.
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November 2016 by Richard L. Mefferd
This has got to be the worst banking operation in the state! The employees are nice honest folks working for a defective organization.They can't handle customer records orrectly duh c
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July 2016 by Betsy
The staff in Downey and Pasadena have always been very kind and accommodating to me and more importantly, my father! On numerous occasions have taken down the walls that other banks put up! My father will be 91 in a few days and remembers the good ol days of community banking where you were more than an account....you truly were an asset!
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April 2016 by Fukk12 Fukk12
Dunn thom Travis 52 tadarius scamn this they business scammers 30___
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October 2015 by Elizabeth Bond
The staff in Downey and Pasadena have always been very kind and accommodating to me and more importantly, my father! On numerous occasions have taken down the walls that other banks put up! My father will be 91 in a few days and remembers the good ol days of community banking where you were more than an account....you truly were an asset! I know banking has changed with impersonal online attention. When you do call, you don't know even know where you are calling and they definitely do not know who you are, or your needs....you are a number! Not at HomeStreet , Simplicity, Kaiser Federal....have been with them for over 15 years! Thank You HomeStreet for the service and especially taking care of my father with the service of yesteryear ! Truly appreciated! ~ e
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July 2015 by Kim Herb
THE WORST - I wish I could give them minus 5 stars. I am also a Kaiser Fed/Simplicity Bank shareholder/customer, could not access online acct, telephone acct - NOTHING and on hold for Customer Service literally for HOURS. Absolutely deplorable. Finally got through on phone only to be told I cannot close my account over the phone, has to be in writing via fax. Just faxed it.....
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July 2015 by Myrna McLaren
COMPLETELY DEPLORABLE SERVICE. CONSTANTLY UNABLE TO ACCESS BY TELEPHONE, HOW SIMPLE IS THIS. TRANSPOSED ACCOUNT NUMBERS, MY CREDITORS ARE NOT BE PAID DUE TO HOMESTREET INABILITY TO DO THE RIGHT THING. EITHER THESE PEOPLE ARE FOOLS IN A BUSINESS SENSE OR THEY ARE TRULY UNETHICAL IN THEIR BUSINESS PRACTICES. THE FEDERAL GOVERNMENT NEEDS TO INVESTIGATE. I DONT FEEL SECURE OR SURE.
