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January 2024 by Promise Williams
I love coming here for some me time. The massages always help relax me and the facials are so soothing.
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January 2024 by Monica Davis
Although my masseuse was good, I didn't get my full hour massage. Initially, I rated my service 3 STARS because of her. However, when I called to inquire about the service, the receptionist didn't seem to want my business over the phone or in person. If I'd known that I'd be docked 10 minutes for undressing, which took less than 5 minutes, I would have undressed in the waiting area.
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December 2023 by Imelda Reyna Martin
I have been going to this location for 3+ years. Today I had the worst customer experience ever. My interaction with both individuals I spoke with had no customer service experience, at least from what was expressed to me. There was no empathy or acknowledgement of what I was complaining about. Only excuses and a script they go by. I will never return. It’s unfortunate that these young ladies are not trained properly and no manager to speak with.
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November 2023 by Jacob Rodriguez
Great costumer service
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November 2023 by barbara rogers
Don't buy there gift cards they don't honor them. Very expensive. The message is great. I won't go back.
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October 2023 by maria sotelo
Great massage service!
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September 2023 by Precious King
The massage therapist never massage the front of my body. He also had no personality and kept loosing contact with my body
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July 2023 by Ofelia Gonzalez
If i could give this place 0 stars I would. Over the phone they have the worst customer service I have ever experienced. All they want to do is gouge you for as much money as they can. They have no regard for loyal customers who have used their services for years. Save your money this corporation does not care about its customers!
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May 2023 by Karen Lindsay
The young man I had was very good.
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May 2023 by Black Panther X
Thank you to Alma and the management staff for amZing service keep up great work .
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April 2023 by Miss Jazzy
I purchased and gifted a gift card to my mother to come here and have a pleasant experience, instead she had the absolute contrary. This location was awful and nasty to her over the phone as in person the day of. She was charged 50% of the service she had appointment for which was a massage and that was a $75 late fee!!! Not including the actual service which they didn't provide! This late fee was never brought up when taking the credit card over the phone! I really wished we had read all these horrible reviews before gifting anything from this franchise! Disgusted of how they allow they're FRONT DESK to run or should I say ruin their business!
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March 2023 by Graciela Garcia
Very rude tthe worst place for massage very disapontrd
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February 2023 by Eva Toth
First time at Downey location. Esme was my masseuse. Had a great massage, she found all my knots and effectively melted each one. Have to show proof of vaccination or wear a mask.
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November 2022 by Adrienne V.
The facial received by Itzel was amazing! Highly recommend her! Come see her when you visit Massage Envy in Downey!
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October 2022 by Myriam Y.
Came in for a long overdue facial and Iliana did an amazing job at extracting all those trapped blacheads! Plus that little mini massage was amazing. I ended up paying for a membership just because I want to take care of my face and I thought it was a really great deal. I can't wait to come back monthly and see the difference on my face!
