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August 2023 by Paco L.
I tried opening an account at this location and it seems like the don't want my business for some reason. I came to their branch last week. They had no customers at the time. when i asked they told me i had to book an appointment. When I called later on they told me they were booked. I liked their rates but taking my business to another bank.
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February 2022 by Kimmy Garcia
I went to negotiate my check and had the WORST EXPERIENCE you can imagine due to the customer service I received from Latrice. First off she was rude, extremely dry, you can clearly tell she is miserable working there by the way she treated me with in a short amount of time. Everyone else at the branch was so kind, pleasant and willing to help. I am giving 3 stars due to Latrices attitude and the service she provided, next time I go back to this branch I refuse to have her help me. Please hire people who are kind, willing to work and are actually happy to have a job and help customers. This was the worst customer service Iv’e ever received in my 40 years of life.
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January 2022 by JIMMY SHAW
They did want to cash my check but the check is under pacific western bank.Are you kidding me? But if I go to the one in Pasadena no problem. Shame on you!!!
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June 2020 by Susie M.
April 27, I went to Pacific Western, Paramount, California our Business branch for over 20 years. To my surprise there was a notice on the door that said temporarily closed go to Pico Rivera. So I drove all the way to Pico Rivera I was going to turn in the application to my account manager for the payroll protection program. Instead the Pio Rivera branch contacted relationship manager Pam Powers and told her I was trying to reach her; meantime I walked to my car and called her at her direct number. Pam Powers picked up her line asked me who I was I then identified myself at which point she laughed and hung up on me I was so horrified and embarrassed I went back to the branch and they verified the number I had called and it was correct. I went to a different bank and open an account with them. Three weeks later my loan was approved! Because of Pam, pacific western lost a six-figure account, payroll, credit cards , merchant services. Any future loans as well. If I could give a negative star rating I would.
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August 2018 by Chris C.
Wow!!!! Worst experience I've ever had at a bank. I went in to cash a check because I was in the area. Kept me waiting for 30 minutes because they couldn't get ahold of the owner. Manager is unprofessional. Why would anyone use such a small bank to hold their money. Can't see this establishment being around for much longer. Pull your money ASAP if you use them. By the time I've wrote this review I've already deposited the check in my account using my phone. What a waste of time.
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March 2015 by Jeremiah Saint
I once had a ton of money here.
