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November 2023 by Luis F
I recently had an incredibly disappointing experience at Papa John's Hand Wash in Downey, California, and I feel compelled to share my encounter with the owner, Sam. His unprofessional behavior and complete disregard for customer satisfaction left me shocked and highly dissatisfied.Upon arriving at the car wash, I was greeted by Sam, who appeared disinterested and unwilling to assist. As I approached him with a few queries about their services, he became increasingly confrontational and rude. Instead of providing helpful information, Sam abruptly told me to "go somewhere else." Shocked by his response, I tried to calmly explain my concerns, but he proceeded to scream at me in front of other customers. It was an incredibly unprofessional and embarrassing moment.Sam's lack of respect for customers was evident throughout our brief interaction. It was disheartening to witness such behavior from a business owner who should prioritize customer satisfaction. His complete disregard for my concerns and his unwillingness to address them left me feeling unwanted and belittled.What struck me the most was Sam's blatant lack of concern for his business. Despite being in a competitive industry, he seemed completely unconcerned about gaining or retaining customers. The hostile and unwelcoming atmosphere created by Sam's behavior undoubtedly affects the overall reputation of Papa John's Hand Wash.It is my strong recommendation that potential customers steer clear of this car wash. The terrible customer service provided by Sam, the owner, is simply unacceptable. No one should have to endure such disrespect and unprofessionalism when seeking a service. There are plenty of other car washes in the area that prioritize customer satisfaction and professionalism.In conclusion, I urge individuals to avoid Papa John's Hand Wash in Downey, CA, due to the deplorable treatment I experienced at the hands of the owner, Sam. His lack of respect, unprofessional behavior, and indifference towards attracting and retaining customers make this establishment an unpleasant and unworthy choice for car wash services.
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November 2023 by Google user
Just had the worst experience with this car wash. They broke my car door mirror. When I complain about it to the owner and the rest of the crew did not want to take responsibility. Take your money elsewhere not worth the damage done to my vehicle.
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November 2023 by Minerva M.
Sam helped me out in getting my car buffed out and at a good price. Will be coming here more often
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October 2023 by Chris Pesanon
Just had the worst experience with this car wash. They broke my car door mirror. When I complain about it to the owner and the rest of the crew did not want to take responsibility. Take your money elsewhere not worth the damage done to my vehicle.Service: Auto interior vacuuming
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October 2023 by ISRAEL LANDA
Outstanding Car Wash Experience!I recently visited Papa John Car Wash, and it was exceptional! The staff was friendly, professional, and efficient. They used high-quality products and equipment, leaving my car spotless inside and out. The eco-friendly practices and reasonable pricing make them stand out. Highly recommended!
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October 2023 by Christopher P.
Just had the worst experience with this car wash. They broke my car door mirror. When I complained about it to the owner and the rest of the crew did not want to take responsibility. Take your money elsewhere, not worth the damage done to my vehicle.
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October 2023 by Jocelyn P.
This place is so great. I have been coming here for so many years. Shout out to Sam and his team. Definitely a great place for locals. they do a great job!!
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October 2023 by Izabella Quinones
Really friendly personnel. Felt welcomed when I came in for the first time. They recommend a certain service for my car and cleaned my car out really well. Definitely will be coming here again!Services: Polishing
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October 2023 by Kimberly Martinez
Came in &’ was greeted right away. Came in to do an express detail &’ they got right to it. They were great from start to finish! Car is looking great &’ I’m looking forward to coming in again &’ bringing my other car.Services: Polishing
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October 2023 by Monty Myers
It's my first time here, and i was kind of in a hurry. But Sam took very good care of me and the car detailing looks very nice. Highly recommended
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September 2023 by Darling S.
Awesome car wash!I came to this car wash with my car looking as if I had been off roading! They cleaned it very good inside out to the smallest detail! Left my car looking good as new! Great customer service will be back to this place for sure! ..
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September 2023 by Lindsay S.
I've been going here for years but lately, the attention to detail and quality of the work has been poor. I went this morning, paid the extra for interior vacuuming because my family and I had gone to the beach last week and there was sand in the back of car (RAV4). I headed out and then when I went to pick up my daughter from school, I opened the back to put her backpack in and what did I see? All the sand was still there!! I waited 1 hour and 30 mins for my car only to find they did a below par job on cleaning it. Safe to say, I'm going elsewhere from now on.
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September 2023 by Matt Mower
Rude and unprofessional. Don't bring your car here, your car will leave dirtier than when you arrived or even damaged
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September 2023 by L Fruition
The owner’s son and his staff greeted me with kindness and patience and did a thorough clean job on my car inside and out. This was my first visit, as I don’t live in the area, but will certainly be back and recommend it to others.Great job guys, Thank you again?
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September 2023 by Tamika (Beautywithmika)
I have been coming here for over 3 years. The guys are always professional, of course tip them, and I get my shampoo floor mats, leather interior treatment in the entire car plus air freshener. If you come on a Saturday come when they open as they get busy or during the week if it’s easier for you. Overall I wait 30 minutes or less for great service and enjoy the downtime.
