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October 2023 by Hannia Mata
Very good!
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October 2023 by alma alba
Very good body shop. I just pick up my car yesterday and Francisco help all the way on my repairs information. He deserves 5 stars ? for explaining everything since I left my car there to be repaired. Thank you for the good work. And thank you Francisco P. For the good customer service. Definitely would return again.??Service: Painting
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September 2023 by J T
this is a warning never come here. I've worked in the body shop industry for over 8 years, and when my wife's car was in a accident All-State said take her car here. thinking her car is a year old toyota it will be in and out. the claim said 4 days and they took 2 months. their updates suck their estimator fransico sucks he gives attitude with every question you ask and is either not there or leaves early plus he is never updated always says he never recieves emails from insurance company but my wife does then he gets them at the end of the day all of a sudden? plus they let the car just sit while we had no rental and didnt let us drive it since they had even ordered parts yet.the girl at front desk says since he isn't there they have no answers or updates on car like no one else can help on it. at least the manager was kind and did more in 1 day then he did. their thing is for every thousand dollars worth of work its a week in the shop? so at 2 thousand it should be two weeks not 2 months. I saw the damage and knew yeah about a week of worth depending when the parts get there including repair and paint. now seeing other reviews we don't want a apology I just hope the owner actually looks over there's and does something about his whole staff. after receiving the vehicle I mean what's up with the trash in the paint and orange peel???? how do they turn our car to us with all the trash and forget 2 emblems? is there no quality control or polisher there? don't know how to prep for paint? we would want to take it back but rather not just so we don't deal with you guys and the wait.
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September 2023 by Jose T.
stay away this place doesn't answer calls or says will call you back but never happens. estimator has attitude and after getting the car 2 months later not the original 4 days, their quality is below standards. no quality control to see the orange peel or dirty in the paint. they don't know how to prep for paint and can see all the dents from the repair they did. would want to go back but rather not deal with then anymore its that's bad.
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August 2023 by Aremith M.
Worst experience ever with the staff! I had to walk into the center to speak with David Franco and still, he didn't come out after multiple times trying to reach him over the phone and no call was returned. It is ridiculous that we had to take time off work to go to the office just for a receptionist to go back to David Franco and him to say we need to make an appointment with him. This is the third time I have brought my car to this location since it is Toyota, My car was fixed after the collision and I'm having issues with the alignment again For this guy to avoid my calls and not acknowledge the fact that we went in because hewouldn't take a call it is so unprofessional! My wife has been driving this car and it's having unsafe issues, and for him to not care says a lot about this business. Toyota, please do better! Even the receptionist questioned as to why they didn't schedule an appointment over the phone.
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August 2023 by Joseph Peraza
Worse place to take your vehicle to be fix , waited 7 months to get an appointment and nothing was fixed, Toyota needs to train so call mgr Sheila better, worst service ever.
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July 2023 by Gary Garding
Great staff. Clean facility.
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July 2023 by Sofia R.
Patricia has been the best customer service employee ever! I called asking for a follow up on my case and she went out of her way to help me. She's awesome! It's a blessing to have someone like her doing more than she's expected to do to help out. Shout out to you! A million thanks!
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April 2023 by sharon schmoeckel
Taking your car to the body shop is not fun! However, if you are looking for a honest, reliable and straightforward experience, go to Penske. David in the collision center is Great! I've been to other shops where they kind of talked down to me because I'm a girl. He was always very respectful and never tried to"dumb it down ". He kept me informed from beginning to end. My car is Beautiful! Don't waste your time anywhere else
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April 2023 by Maria V.
Having an accident is a headache, but fortunately Penske Collision Center in Downey, Ca made the process so much smoother. Francisco Perez the estimator is extremely knowledgeable, helpful and consistent. He explained the process and gave me a timeline and that helped give me piece of mind. He kept me updated every step of the way, which is amazing! When my vehicle was ready I was so impressed! Everything was just as it looked originally prior to the damage. I have highly recommended them to many friends and family, and they also have been extremely satisfied with the service! Thank you Francisco and Penske Collision Center in Downey!!
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April 2023 by Miguel B.
This is place you want to take your new cars if you want it back to its pre-collision state . My Tacoma was really banged up, to the point I thought it was going to be totaled! David Franco and his crew worked their skills to perfection. I am very thankful to them and would recommend them to everyone including friends and family.
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March 2023 by Summer C.
I can't say enough good things about Ashley and Jose! In such a stressful time they really put their best foot forward. With dealing with part delays and my insurance company they always had clear communication! Thank you for being my car angels!
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March 2023 by Nathaly M.
I am beyond thankful for this body shop and jose who runs this amazing establishment! I am overwhelmed with gratitude by the level of service I received. Thank you to jose and Ashley for your amazing work and highest level of customer service!
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March 2023 by Sharon S.
Taking your car to the body shop is not fun! However, if you are looking for a honest,reliable and straightforward experience, go to Penske. David in the collision center is Great! I've been to other shops where they kind of talked down to me because I'm a girl. He was always very respectful and never tried to "dumb it down ". He kept me informed from beginning to end. My car is Beautiful! Don't waste your time anywhere else
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March 2023 by Patrick Rice
Helpful staff