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April 2024 by Alberto Colmenares
I didn’t have to wait that long. They worked fast and professional. I’ll recommend anyone who needs their blood 🩸 drawn
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March 2024 by Jasmin J.
I have been here before and try to avoid because of the long lines, the five stars is for Juan the phlebotomist I have gone to three different places and they were having a hard time getting blood from my baby. Came here not only did Juan receive us with a smile he knew how to handle my baby with care and was great. He was great in and out in ten minutes. He was able to get all the labs we needed on the first try, will be coming back just for Juan.
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February 2024 by Daniela C.
Horrible I took my 2 year old for lab screening. The first phlebotomist was able to get the vein without my child flinching but she wasn't holding the needle at the base wile switching tubes so it popped out of my child's arm and they had to poke her 2 more times with no luck. Both I and another phlebotomist were holding my child's arm still yet the phlebotomist Rosa who missed the vein blamed my child for moving her arm(she didn't, two people holding my child's arm firm, come on!) . I asked how long they've been working there, this was the third poke and yet Rosa got defensive and started arguing and said she wouldn't put on a band-aid on my chid anymore, Rosa was rude and unprofessional. hire competent and kind staff, please!
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February 2024 by Erika Zamudio
On Tuesday the 6th of this month of February I went to this laboratory that they sent me from the oncology department, and I was attended by a man who seems to hate his job, terrible attitude, and he gave me instructions for another test that I have to do at home, I am Calling and calling and no one answers since on a sheet they gave me there was another address from another state where I don't live! For more than 15 years! And they still don't answer! One does not go for pleasure, gentlemen!
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February 2024 by patricia dolan
All the lab technicians are so nice and friendly never had any problems with them ...very professional in there work
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January 2024 by Michael Smith
Went in without an appointment signed up with their self was seen within twenty minutes everything was perfect.
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December 2023 by Manjinder Kaur
worst service ever!!!!!!!!!!!thats all i have to say…
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December 2023 by Maria Munoz-Lara
This place is horrible no representative available it's a self service check in but how can those individuals that aren't tech savvy check in. Saw lots of seniors there all with appointments but since they couldn't check in correctly they missed their own appointment. They need to have a receptionist.!!!!
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December 2023 by Joyce P.
Appointment at 8;30. Arrived at 8:20. This was at at Paramount. Finally got in at 9:15 and waited until 9:30 in room for tech then computers went down and waited another 15 minutes and finally took my papers back and had to go to another company. Everyone was apologetic and very courteous but I will not be going back ever!!!! They need to hire some to exclusively. Work reception area so phlebotnists can do their job and not have to keep coming out to help with check-in! No wonder they get 50 patients behind.
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December 2023 by Tina T.
My appointment was at 10:40, granted it's only been 10 minutes past my appointment but many are complaining that they have not been called, there is a patient who's been waiting since 10:00....something is going on or some change has been made where they are not on time in calling them in.... Many are complaining so the lab departments' solution is to turn up the volume of the TV so that can t hear the complaints....new manager is needed here.
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December 2023 by luis reyes
Im not sure if the staff hates their job or just lacks re training but their customer service is horrible. My elderly mother went in for assistance in scheduling an appointment and they rudely turned her away saying she can do it herself. You literally sit behind a computer and cant do something that simple ? It’s no wonder people hate dealing with medical staffing. Just do better hope you never have to go deal with someone like yourselves.
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November 2023 by Анна Наумова
Made appointment yesterday. Arrived a minute late, checked in and got seen almost immediately after check in. The whole thing took less than 15 minutes. Amazing lab and incredibly friendly staff!
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November 2023 by Rachel Williams
The lobotomist was great, but they have did away with people at the front desk, no one to help check you in, and answer questions. That sucks !
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October 2023 by Javier C.
Currently waiting over an hour with appointment don't come here try another location. .turns out they took my name off the list and if I didn't get up and stop them they would've never known. Already spent 1 hr 30 with appointment here
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September 2023 by AonesincedAyone G.
I usually have not to pleasant experiences with quest, but the Downey location was by far the best. It was very clean, FAST, they got me in and out. I have deep veins and sometimes its hard to draw blood, but the staff named Haylee had a great up beat attitude and she drew my blood on the 1st try. I recommend this location
