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October 2023 by Jocelyn G.
Terrible customer service super snobby and not helpful. Wouldn't go here againnnnnnnnn
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July 2023 by Yvette
Unfortunately, my experience with the customer service team was less than satisfactory. Despite my attempts to explain the issue in detail, I was met with a lack of empathy and understanding. my experience with Customer Service was frustrating and left me feeling unheard and dissatisfied with the company's handling of my issue. I hope that in the future, they can take steps to improve their customer service and make it a more positive experience for customers who require their assistance. Ive been to many salon centric stores for years and this store in Downey never fails when it comes to costumer service.
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July 2023 by Norma Vazquez
The girls in downey are really helpful thanks ? ?
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July 2023 by Nicole
Unfortunately, my experience with the customer service team was less than satisfactory. Despite my attempts to explain the issue in detail, I was met with a lack of empathy and understanding. my experience with Customer Service was frustrating and left me feeling unheard and dissatisfied with the company's handling of my issue. I hope that in the future, they can take steps to improve their customer service and make it a more positive experience for customers who require their assistance. Ive been to many salon centric stores for years and this store in Downey never fails when it comes to costumer service.
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July 2023 by Yvette R.
Unfortunately, my experience with the customer service team was less than satisfactory. Despite my attempts to explain the issue in detail, I was met with a lack of empathy and understanding. Overall, my experience with Customer Service was frustrating and left me feeling unheard and dissatisfied with the company's handling of my issue. I hope that in the future, they can take steps to improve their customer service and make it a more positive experience for customers who require their assistance. Ive been to many other salon centric stores and I have never had issues with them. This store never fails when it comes to horrible customer service, this is just one of many times I have been meaning to complaint. To be specific there is this young girl with blue hair and lash extensions that lacks lots of training .
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June 2023 by Mariloly M.
I love how friendly the staff is here. Sometimes I'm rushing, at the last minute, picking up product and they're more than happy to help over the phone. They'll ring me up so I can just swing by and pick up.
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December 2022 by Rita
You do need your hair salon license to purchase.
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May 2021 by Isabel Chavez
(Translated by Google) Excellent service, VERY friendly staff,, ?✌️?(Original)Excelente servicio, el personal MUY amable, ,?✌️?
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March 2020 by Olivia G.
I love this store! The girls have such amazing customer service skills and they are so friendly they make everyone feel like family. Very knowledgeable and up-to-date on the current hottest trends in Hair. Love buying my professional product here.
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March 2020 by Masta Roshi
They were nice over on the phone , but once I had arrived, and was about to pay my purchase. The staff asked me if I had a cosmetic license, or proof that I'm a student to purchase hair rubber bands. I never heard of needing those type of things to purchase rubber bands... Then the lady had the nerves to say I didn't ask on the phone, where to I feel like as her job is to inform the customers. If this is a REAL thing, they should had mentioned that on the phone before making the customer trip an inconvenience.. I honestly felt judged ,as if my money wasn't good to them.
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August 2019 by Orchid A.
the many times ive came to the store the employees were rude -there was this one time I was looking for a color in the pravana section and this short n blond employee came up to me awkwardly and asked "do you know how to use it?" another time i came in i over heard her whispering to her co worker i go there a lot how the heck is that bad!? I am a cosmetologist n a paying costumer!!!!another experience i had recently with these two employees I had this feeling like they thought i was gonna steal they seemed awkward as well kinda snobby the manager needs to teach the employees not be so awkward and rude
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May 2019 by Denise G.
My go to! I love this location and the ladies! Everyone is ALWAYS friendly and willing to help, the girls here are very knowledgeable on products, store is always very organized and clean, they even take it a step further and call to let you know about upcoming sales and promotions! I love coming here as a start to my day because these girls will have you walking out smiling and in a good mood!
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March 2019 by Alexandra H.
Best customer service, super friendly staff. Always so helpful. I love have they always have plenty of products and sales
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March 2019 by Elsy Valladares
The location is in a high traffic area n the entrance to the parking is not so visible
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July 2018 by Cristina G.
This location offers great customer service. Wasn't always like that going a few years back but lately this place always has all my hair needs and the staff is super helpful. Parking is not the greatest but other than that this hair supply store is the best. Super clean too!
