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August 2023 by Pablo H.
Yes car has lots of problems. Yes it should have been taken to a professional technician right away. But out of work, and having financial problems, I tried to do repairs myself. Spoke to Steve and I was willing to pay whatever it took to get my car working again, but to be so dismissive and say that you're too busy to waste your time on a car like that is unprofessional. It's your shop, I get you don't want to take on the work, and you can say what you please. I'll exercise my option to review my interaction with the shop. Maybe you do great work, but that's not what I'm reviewing.
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June 2023 by Claudia A.
I've been coming here for years. Steve and his team are very honest and professional. I always appreciate their help. Thank you.
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February 2023 by Zakaria M.
went there for a check engine light and told me it's airflow sensor paid $318 dollars . three days latter same problem. cannot take back due work issue! now what do I do? recommend people to not go there!
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February 2023 by Wonda Somerville
My experience was great. I went to change my alternator. The first time i had it replaced the light in my dashboard started to come on again. Austin told me to bring it back and it was replaced no charge. He was very kind and professional and they are quick in getting your car back. My first time going and if needed, I will return. Thank you guys
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November 2022 by Tim
I have been a continuous customer of Luzzi Auto in Downey 0for a number of years with my Jeep. Always the repair and service has been excellent on my '11 Jeep which is over 100,000 and still running great thanks to Steve Luzzi and his staff. I'm a continuous customer in the future. Tim W.PS: Pricing is reasonable !Services: Auto brake repair
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November 2022 by Mike Miklaucic
I've been going to Steve for over thirty years. He's always fair, honest and gives excellent service. Without any hesitants I recommend Steven Luzzi
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October 2022 by Brianna L.
Best auto repair shop around. It's hard when you don't have a lot of car knowledge to trust an auto repair shop but I absolutely 100% trust these guys. I also love to support a family owned business and this is the spot!
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August 2022 by Paul B.
Austin just straight lied to me on the phone twice. Swore he could have the battery for my car by end of day. Here I am waiting for it to maybe be delivered, if they can find one. I am stranded here with these lying assh*lies! So after speaking with the owner and parent of Austin I received a decent discount and profuse apologies. If I were to deal with this place again I would steer clear of Austin! Besides sweeping up they let him answer phones.
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July 2022 by Eddie F.
Not your local trustworthy mechanic! I recently took my Kia Rio in for a check engine light. Mr Luzzi was quick to help and told me they would check out. After dropping off the car in the morning, I received a call from them in the afternoon and told me that my car was ready. When I picked up the car Mr Luzzi told me that the cost was $350 and they had to replace one 02 sensor (car has two). He also said that based on the obd2 code, it could also be a bad catalytic converter. After leaving the shop, I felt that he over charged me. After doing my own research, Autozone sells 02 sensors for $50, so Luzzi's labor charge is about $150/hr and he charged me for 2 hours for a 15 minute job. 2 weeks later, the check engine light turn back on. I ended up fixing the check engine light issue myself by buying a OBD2 device from Amazon for $30 and replacing the 2nd 02 sensor for $50 at Amazon and the 2nd 02 sensor at Autozone for $40 =total cost $80. So if you have a check engine light on, go to Autozone first and use a OBD reader for free. Some issues are simple fixes, otherwise, go to a mechanic you know you can trust.
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June 2022 by Charles Anderson
Steve has taken care of our family cars for over 20 years we have never had a bad experience.
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June 2022 by Adam G.
Steven, his son Austin and the rest of the crew are all very trust worthy people. They are always extremely nice and professional. They offer water and coffee every time I go. They even give me coupons when I forget to bring one. TRUST ME! Make them your Automotive go to place and you won't regret it!...
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May 2022 by J. Michelle
Good, quick service.I had new front brakes installed, including rotors, after dropping my car off, one morning.Fast turn around time, and they are good to go!Moderately priced.Nice people.Convenient location.All good!
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May 2022 by Miguel E.
Initially came in for a diagnosis since I had tried a few things in my own but didn't work. They are very professional and friendly. Found out my car needed a new catalytic converter after leaving my car for them to check out. They called and gave me options and pricing if I wanted them to fix it, which I thought was fair and reasonable. They gave me the option to take my car and return once they had my part or leave it for the next day. Opted to leave my car, the next day in the morning got a call and picked up my car in good condition. I wanted to wait until I went to smog check and drove the car a little until I wrote my review and happy to say my car passed the smog check and has been running great. Overall very happy with the service and pricing.
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April 2022 by Dan Senz
Not much dialogue. Went in, took my card out, they charge me and I left.
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April 2022 by April T.
I've never had service like I do with Steve! What an honest group of mechanics. They are prompt, timely, welcoming, thorough, and no matter the car issue, they can help. I am a satisfied customer and I know you will be, too!
