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November 2023 by Giovanni Hortua
I would recommend having on hand "loan/burner" phones for customers who are out of a phone for more than 24 hours. It's reasonable and all you have to do is have a credit card on file. The staff was helpful, understanding, and diligent, but neither uBreakFix nor Verizon had a burner phone available for the period that I was without a phone.
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November 2023 by Ben Shen
Chad is super friendly and knowledgeable. He's got a knack for explaining technical issues in a way anyone could understand. Promised the phone fixed same day and delivered.
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November 2023 by Eddie Moton Jr.
I really had a great experience here. The staff is very pleasant to deal with and are very good at what they do. I greatly appreciate the work done here. Thank you so much!
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November 2023 by Dan Lechuga
I had my Pixel 6 Pro screen cracked so I made a claim, paid 29 dollars and took it to uBreakiFix for the repair. They had the new screen placed but left a piece of glass inside which damaged the new one. Before I noticed , I paid another 35 for a screen protector.The store said I needed to tell my insurance again to make another claim but Assurance said I had to tell uBreakiFix. The thing is none of them could help me at all.They wanted me to pay again for their mistakes. Very irresponsible for both of the parts.
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November 2023 by valerie cardenas
I came in to the store in Downey and stopped my phone off to get my phnom screen protector replaced on my Galaxy flip z4 they informed me it would take 3 hours due to certain protocol, So when I came to pick it up it was EXACTLY 3 HRS as stated which was so appreciated that they kept their word. Thank you for your integrity.
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November 2023 by Joshua Garcia
These guys are professional. I've gone to get my earbuds cleaned, port cleaned, and my old note 10 plus repaired too. They offer excellent service and are knowledgeable.
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October 2023 by Sharron Cook
Blake fixed my totally cracked screen within the 2 hour time frame & put on my new screenprotector (excellent).When I came in I heard the manager Chadd tell 1 customer it's better to buy a new one instead of getting it fixed (wow). Then he told the next customer it's better to go through insurance, it's cheaper (who does that)I LOVE THE CUSTOMER SERVICE & HONESTY!!! No "upsell" WORTH EVERY DOLLAR.....Thanks guys!
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September 2023 by Jason M.
Came in here to have two phones fixed. My iphone 11 pro had a charging issue and Blake fixed it in like 2 minutes. He said it was because it was jammed with dirt. Instead of wasting my money on a premature fix he just did it on the spot. A fist bump was the only payment i had to give! The second phone was a old iphone 7 with a broken home button. He told me repair cost outweighed the overall phone value, so i should hunt one down for cheap online instead of spending over $300. I have one more phone i need fixed that im definitely bringing here to be fixed sometime this week. Any time ive had any issues with an iphone and i take it elsewhere, people just take the phone and charge me money instead of weighing out my options like Blake did. Im starting to think all the complainers here on yelp are the problem. Its hard to believe that the nice people in this store want to do anything other than fix your product and keep you happy. Before you get mad at someone because of a misunderstanding, maybe you should try being nice and respectful so people will feel more obligated to help you. These people will definitely help you. Thanks Blake!
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September 2023 by Pavel Arauz
Had a great experience with Chad today. Earlier in the day I called to ask about how the process works after filing a claim with Asurion. The gentleman explained to me after filing the claim I can just go in to the store and leave the phone with them, and if they can get it done by the end of the day, they will. They even confirmed they had the screen in stock for my phone and held it for me for the day. Upon arriving at 5:15pm, I spoke with Chad who promptly began the process of getting my phone worked on. After going to eat in the area, got back at 6:45pm to my phone with a new screen.Simple process, great customer service and replacement. Chad even helped me out with some tips and tricks to keep my phone clean and primed (charge port and lint from pockets don't mix, people!)Thanks, Chad.
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August 2023 by Eddie F
Went in yesterday to get my phone fixed, a simple clean from my charging port and that was it and wasn’t charged a dime. Very helpful and calm and collect-full in very busy time working alone with multiple customers. Thank you very much Chad for the clean on my phone I can now use my cars CarPlay without positioning my phone in weird angle to get a good connection
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August 2023 by Elizabeth Garcia
FLAWLESS VICTORY :)iPhone 13 Pro Max had a white screen out of nowhere. We took phone into store and dropped it off for repairs. A couple hours later, we pickup a working phone! FABULOUS. I love it when stuff is easy seamless. Also, shoutout to person who helped Guadalupe. Their customer service was A1 sauce- stellar.
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August 2023 by Chris Mestaz
Had a great time working with Blake and Elias , both were a pleasure to work with over the phone and in person and they got my Fitbit screen on and glued together without issue . My Fitbit Sense 2 is basically brand NEW ! THANKS !
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August 2023 by Derek Allen
The service I received by the staff was excellent, after I walked in there were a lot of people that needed to be taken care of in line after me and it seemed like they got everyone taken care of. It was actually quite impressive and I have a feeling that others enjoy their experience there that day as did I.
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August 2023 by Daniel Oliva
Helpful , friendly , informative. Very easy to take my device for repair and understand what was required to fix and the amount of time they quoted was within the actual time they had the device fixed.
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August 2023 by Thor Carlson
The Technician arrived right on time and fixed in 15 minutes. They were very professional and efficient. Great experience!
