-
February 2024 by Fernanda Pulido
This store takes down its reviews! I left a negative review for an Incident I had with a worker named GISELLE last year in September and it’s been taken down. The experience was so negative that I remember her name, since she made sure to yell it at me, to this day along with her manager Maria who attempted to help with the situation. I asked the district manager to contact me since the experience was so bad and when he did, I was called late at night. He called twice and both times the calls were after 6:30 pm, but before 9 pm. Business hours are conducted between 9-5 so this just makes me think that they were trying to get one of their coworkers to call instead of having the actual DM call me. This store has extremely bad customer service. You’re better off going elsewhere.
-
February 2024 by Josie Quintanilla
Got my makeup done by Kat. she was very kind and talented!
-
January 2024 by Nelly Ram
Went in yesterday for a return and to purchase a few items. The line was huge but moved fairly quick; the girl who helped me was Megan and she was the sweetest and very helpful - her manager was also kind. It was refreshing as usually I get snotty attitudes at Ulta. Especially at South Gate.
-
December 2023 by Jenny Lopez
Ulta beauty is the best store for when u are limited to purchase hair, face, body products.We love Ulta beauty, definitely this is a must Store to visit & purchase. Great deals & discounts.
-
October 2023 by Jen Catz
There was loud music playing in one area and a staff member "dancing" while complaining about the pain she was in. She looked like she could hardly stand in her heels.It was annoying along with no prices on anything I was interested in.I had to pull out my phone to find the price.After that, I just decided to order it online from someone else because the price was better and they weren't blasting ugly music at me.
-
October 2023 by Tonionlyy
Me, my little sisters, and friend were being threatened at this store by a grown woman. We are all minors being threatened by a grown woman (30-40) saying she was gonna throw hands because my sister passed behind her and didn’t say excuse me. Where was the security? Standing behind her watching this giant lady YELL at us. Useless security’s. We were left shaken and scared so we just left the stuff we were gonna buy and tried leaving. She didn’t stop yelling till we walked away. Find some better security i can’t believe this.
-
September 2023 by Sol Leon
Rude employees for sure! Condescending and borderline disrespectful. My experience was with a blonde male who saw me struggling while carrying my baby, but pressured me to push out my shopping cart IMMEDIATELY. When I tell you he hassled me like I wasn’t a valued customer. Complete lack of compassion and care for the situation. Very disappointed with the mediocre customer service. Any other person would’ve offered to help instead he hassled me like he wanted me to leave.
-
September 2023 by Nicole Nevarez
This ulta is the closest to me so I go to the is one often. However I do go to other from time to time but they hardly ever have products that this one always has stocked. Plus if I order something, they have it ready quick.
-
August 2023 by Gloria Velasquez
Why am I NOT surprise this store has a 1 star.! The staff believes they are to high standard to help a CUSTOMER out. Hello, you guys WORK there. They act like they don’t see you! But they are so quick to gossip with one another. Laughing and their language was ?.Oh but since I was walking with my stroller, they kept and eye out on me but couldn’t ask me if I NEEDED help, which I did but eventually found the products I needed.! They should just have self check out and the security at the door.
-
July 2023 by Gina Castelo
I went in today to get some foundation and other makeup goodies, and I have to write this review for Emely from the makeup section. I appreciate the time she took helping me and all of the product recommendations she provided. As someone that doesn't know too much about makeup but wants to learn, I am so happy I asked her for help today. She took her time to color match me and explain the process of applying makeup and which products she was using for each step like concealing and setting. I have gotten help from other employees at different ULTA locations and also Sephora but this has been the best color match foundation I have ever gotten & also customer service.Emely answered all of my questions and went over the entire makeup application steps a second time after she had tested the products on me so that I could write them down on my phone to follow when I do my makeup on my own. She's the best!! Thanks so much Emely!!!
-
July 2023 by Cindy Ly
This Ulta said they don’t have any birthday inventory left and told me I should go to another store. I will not be purchasing from Ulta again.
-
July 2023 by Happy R.
Beware if you're a person of color they will treat you very differently especially the white cashiers. She doesn't even try and hide it
-
July 2023 by Evie Torrez
One of the workers (male) was rude and did not want to help my mom for some reason luckily another worker (female) was nice and helped her. Find better workers ulta seriously.
-
June 2023 by Leslie Contreras
Went to the store today to buy some tweezers and I saw that they had mini blue tweezers on sale for $14.40 that I wanted. While I was paying, the register showed they were $16 regular price so I asked the worker shouldn’t they be on sale for $14.40 because there is a sticker that says that.She goes to back to check the pricing. She brings the a sticker that shows $16 sale price and says the sale ended the yesterday that is why the register is showing $16. So i asked her, if the sale ended yesterday why hasn’t the store removed the stickers. She replied, they usually remove them the night before. But…OBVIOUSLY that didn’t happened. then she made up some story by saying, the tweezers I wanted which were the (blue mini tweezers) were placed in the wrong spot, because regular price there are $18 which didn't make sense to me because they were ringing for $16 original price. So while she held the tweezers i grabbed. I went back to where i found the them took a picture to show the placement and the rest of sales stickers to show her what i saw and where the rest of blue ones were placed, under the $14.40 sales sticker. I showed her the picture and she said “oh those stickers are for the items above it. I said ma’am the items above the sticker are eye-curlers and not tweezers. Sale sticker clearly say “tweezers”. Like what???? This store lacks good customer service skills. This lady Samantha was gaslighting the whole issue , was not apologetic for the confusion of the sales stickers and didn’t honor the price. ???? shame on you Ulta for having these kind of people on the floor helping customers.
-
June 2023 by Maria Gutierrez
I made an appointment on line, yet she was booked for one client for the day. Today is my only day off, so it was such of inconvenience. Idk , why it let’s you appointments when the stylist is booked
