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October 2023 by Rachel Villavueva
The employees are very helpful and polite. They helped me really well and I am grateful for their assistance and support. I am disabled and found them to be very patient and kind. The young lady actually took her time to help me put my order through. She was so kind and respectful! Very nice and very helpful ?! Awesome job! Also, what I like about this Walgreens location is that they weren't too busy, plus it's nice to know that Walgreens has a service that will help to transfer my old VHS wedding video to DVD! I am happy and grateful. The charge isn't a problem, finding a place to do this was. I look forward to seeing the DVD and the beautiful memories. Thank you Walgreens for welcoming employees and such a great service. ❤
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February 2023 by Tray N.
The drive thru Pharmacy is always friendly helpful & kind. . They assist with everything. They will bend over together your prescription taken care of
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February 2023 by M H.
THIS IS BASED ON THE PHARMACY ONLY.It seems that the girls who work during the day are far friendlier and more helpful to their patients. Teresa is a pharmacist and I always get EXCELLENT service when she is there, but whatever Sarah is there, it's a total disaster! I always know when she's the pharmacist at the time because when you call she never answers the phone, she just picks it up and places it on hold! She will continue doing that until someone else picks up and then when they ask her if she was on the phone, she says "NO." She once told me to hold on and after 20 mins being on hold, a guy answered and I told him she put me on hold and he asked her and she still said "no." Another problem is, that anytime she's there, they don't have the medication. Tonight I was just over her! I was on my way from the urgent care with my son all the way from PIH and she picks up the phone and places it on hold. I KNEW it was her because she's the only one who does that, it was 5:20pm and she continued to place it on hold without even asking me to wait or greet me etc. I pulled up at 5:48pm and as I was still on hold and walking in the door she picks up and I asked about my sons meds and she tells me they don't have any. At this point I'm already there and she's telling me that the medication is not correct and that she's called the doctor but they are not answering. A guy walks over and I said "can you please call again because I know you close at 6 and they're open until 8, I know they're there." He turns around and asks Sarah if she's called and she says yes and so he turns around and tells me "she literally just called right now." Just taking her word for it. I searched for the number and called myself with both of them in front of me and they answered!!! They fix the prescription and she says "well, its 6pm now so we are closed and I'll have to call tomorrow to see if I can find the medicine for you." And the guy... he was the "MANAGER" named Hector!! Now I know why Sarah has been there so long with her crappy service, because her manager doesn't care about his patients any more than she does!
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November 2022 by Boss L.
This review is only for the photo section. They have a kiosk in there that you're supposed to be able to download and print photos. The iPhone port that connects us loose that it doesn't recognize the phone for more than a couple of minutes at a time. I thought it was me and my phone storage but I realized it's the damn port. FAAAAAAIL
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November 2022 by Emilio Rv
I found my things
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October 2022 by Dalia M.
I called ahead to ask if I could get a money order at this location, the girl I spoke with said yes so I went there later in the day for them to tell me they don't do money orders, I was standing there figuring out the machine because the girl told me to sign up first put in info on the computer, I wasn't seeing any options for money order services so I asked again, and she said did not know so she would ask someone, she was told that they don't do money orders, so then why was i given other information on the phone earlier... it was a waste of time, very annoying.
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August 2022 by Art B.
I had an appointment at 10am for a Covid test at the drive-through pharmacy in Downey CA. I arrived 5 minutes early. After more than 10 minutes waiting, I got out and knocked on the window. It seemed no one was there. So, I then called. This got me connected to very tough automated system: I spent some time trying to explain why I was calling; it was also very frustrating trying to get around this thing to talk to a live person. Once I was able to get transferred, I was connected to an answering service. This answering service was obviously in India, and unfortunately, the two of us just could not understand each other. Once that call ended I was trying to call again when a girl showed up at the pharmacy window. I told her I had an appointment at 10am (it was now about 10:25am, with another car behind me). She told me I was supposed to ring the bell. I felt a little silly at first because I had not even noticed that button. But then I was thinking, "no" I had an appointment; you should have been expecting me. I didn't argue with her; I just took my Covid test and moved on. Afterwards, I looked through all four pages of the instructions Walgreen's emailed me, and there was nothing about ringing the bell. I am not giving a less-than-stellar review based on the service provided by the girl at the pharmacy window. She did a very good job of walking me through how to do my Covid test. My issue is with whoever is in charge. I should have noticed that service button, but I didn't. Nonetheless, they should have been expecting me. And, if people are in the building working, why route my call to India?
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November 2021 by Veronica C.
Just wanted to thank Josephine, Andrea and Vivian for helping me with the passport pictures tonight! We need more people like these hard working women that are willing to help. I appreciated their patience. Again thank you ladies!!!
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July 2021 by Darcie H.
Today I did a curve side order right away I called to let them know my husband was gonna go get it she didn't hesitate to go check and do it she even called me to tell me it was done very happy with the customer service I got from this Walgreens I love it!!! Thank u Diana for ur superb customer service greatly appreciated it's rare when u get Exceptional customer service