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November 2023 by Jesus Cardenas
The reviews are true only 2 tellers, they don't care that the lines are long. Spent my whole lunch break in line with 1 lady just pacing back and forth behind the other tellers instead of opening up a lane.
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October 2023 by Don M.
Long lines, slow and rude employees! If you're in a hurry do not come to this location
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October 2023 by Haysha G.
Always packed with only 3 tellers!!! Expect to wait 45mins on a crazy Saturday or any other week day,on the bright side tellers are always courteous.
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July 2023 by Humberto Munoz
Due to work schedule issues today was the only day in months we were both free. We wanted to address a simple issue on one my accounts that would take just less than 15 minutes but both of us are required to be there unfortunately. I didn't have an appointment due the sudden free time and told to just join the waitlist.Well I joined the waitlist and waited 4 hours until closing and never got the service that I needed.I am considering closing my accounts and moving to another bank. Customer for over 14 years.
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March 2023 by Guillermo Vazquez
Avoid this bank, there is always a long line and not enough tellers, especially on Saturday mornings, the line goes out the door; the line at Porto's is longer, but at least it's quicker.
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March 2023 by Florencio Contreras III
I am a coin collector and went into this branch to exchange pennies. Ruby the teller was so nice! ?
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March 2023 by Roberto Rojas
Gave me attitude today for no reason, I swear I hate this branch and this location
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October 2022 by Angelo M.
They only have one banker working and available for wire transfers. In addition, that one banker has appointments with customers therefor leaving absolutely no time to assist a walk in. I was advised that there was a woman waiting since 9am to make a wire transfer (it is now 12:30pm). This is ridiculous! I need to switch banks.
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August 2022 by Ana Martinez
Horrible customer service! They tend to have one teller all day .. long lines up to 12 people having to wait almost an hour to be assisted at teller.. when questioned why do you always have only one or two tellers it’s always same excuse.. my tellers called out.. Lies!! They can’t always call out and everyday yet they have 1-2 people walking around offering. To use Atm instead!!! Why aren’t they helping as tellers? Why are they getting paid to tell people to use atm instead ?!!! Ridiculous
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August 2022 by victor lopez jr
Unless you have an appointment with them be ready to wait forever. I needed to make a wire transfer it only takes 10 min.
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August 2022 by Catalina S.
Unprofessional service! Bankers obsessed with appointment protocol versus actual service to the customer. Is it my fault I was given an appointment by phone, and they didn't record it? Wasted my entire appointment time investigating who gave me the appointment, then pushed me off to a different banker when his 3:30 showed up. I was his 3:00. Pulling all my accounts out of WF! That's just plain unacceptable!
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May 2022 by joseph m.
Wow where to begin? The customer service is a disgrace, not sure why we POC keep doing business with WF. I made a deposit and the bank took my check and kept it after they deemed it altered. When I asked them to be specific with how they came to that conclusion they couldn't give me a reason. I then asked to have the check returned and they refused. Instead I got a letter 10 days after making the deposit with a blurry picture of the check. I tried calling customer service but that was a waste of time. I'm closing this account today, never again will I work with WF.
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March 2022 by Julianna V.
Wells Fargo Bank has given us the very worst service for us being loyal customers for over 20 years. I went to a branch to open an account with an EIN number for tax purposes as we inherited some property. I advised that we needed to have the account as the funds for the property were going to be coming in and we would be depositing close to $788,000. The guy told me to come back in 2 weeks. I asked him are you aware that I am trying to deposit 3/4 of a million dollars in this bank? He said I would have to come back in 2 weeks. That was the first issue. We got our car loan through them and paid it off in 2017. My husband was in a terrible car accident and the insurance wouldn't pay us the insurance money because Wells Fargo never sent te pink slip to dmv. When I went into the branch to get the ball rolling to get my pink slip the girl said "Oh we don't do car loans anymore" and walked away from me. I asked for a manager and told her that I never even wanted the car loan through them but they kept offering when I got my car so I refinanced and they never gave the pink slip. The manager gave me a business card to file an escalated complaint. The lady that called me was in the Philippines and was clearly reading from a script. She kept saying she was sorry I felt angry and upset but never apologized for almost costing us $11K. We withdrew all of our money and opened an account at Chase Bank.
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February 2022 by Branko Kovacic
Lack of tellers. 30 min wait. Customer service is good.
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January 2022 by Jimmy R.
Both Downey Branches on Firestone are bad. They always only have one Teller. Instead of having a employee asking while I'm in line "how can we help" how about get behind the counter and help out. What happen to Wells Fargo customer service?
