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December 2023 by Marilyn R.
I had a horrible experience. I walk into this jewelry store asking to see examples of 23in gold chains. I explained to him that this is my first time entering a jewelry shop. I am not sure what the pricing is on chains. I ask to look at examples to get an idea of the pricing . He asks me what my price range is. I repeat to him that i needed an example of how things were priced to see what I was willing to pay. He insisted on my price range before showing me anything. This was not helpful to me since I did not even have a baseline! He didn't seem to understand that I needed to see the chains to get an idea of pricing in general before understanding how much I was willing to pay. All he seemed to care to know was how much I was willing to spend. Out of frustration I ask if he was willing to help me or not so I could go to another place. Without hesitation he told me to leave.
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December 2023 by Nicole E.
My grandparents had been going to him for years and when my grandma passed, we needed to get some rings fixed and resized and he was able to resize them within the hour and fix a completely destroyed ring to look brand new again. Highly highly recommend. You will put out a bit of money but it is 100% worth it
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December 2023 by Jack Zehring
Came here with no idea what to buy just knowing I wanted a thinner longer chain. I’m not educated on Jewelry. I was hoping that he could help me with that. I was ready to buy something from him on the spot but when he asked what my budget was and what I was telling him what I was seeing online, his words were, “I think online is where you need to buy, not here.” That’s fine. Off to Kings.
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September 2023 by Joshua R.
The person did help me. He also insulted the jewelry I asked for repair. Horrible customer service. Dont go here.
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August 2023 by Amanda N.
My husband bought my engagement ring from here before COVID as well as my wedding band. During COVID a very tiny diamond fell off from the band (I personally think I'm too rough with my hands constantly banging things and I have a very physical job so I learned it's best to not where it in all occasions). We came back over 3 years later to get the rings cleaned and the stone replaced. We were told it was free of charge just as was promised when the rings were purchased. We didn't want to assume especially knowing businesses we're hit hard during COVID. But the owner said I stick to my word and that he does. The owner is kind, reliable, does great work and leaves you satisfied! Would recommend to others!
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August 2023 by Suave H.
Scammers had a 10k hollow chain for sale for $900. Unbelievable the way they put prices so high on certain jewelry.. I was devastated
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July 2023 by Gary Bischoff
Very knowledgeable and quick service
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July 2023 by Angie Pérez
Faud was extremely knowledgeable on his workmanship. Great experience and deffitnley will be back. Thank you for your fast service.
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January 2023 by Angelica O
It’s awesome! I had two broken necklaces and he was able to fix it on the spot. Worth the time and value ??
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December 2022 by Pocho G.
Very professional, I called told him my issues also can they fix at the moment said Yes waited for me and did a fantastic job. Don't find people that go the extra mile to gain a new customer which they did I recommend to all
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December 2022 by Thomas T.
Great experience ! Took 2 of my chains to get repaired and he was right in it ! Highly recommend coming here if you need any jewelry repairs. Professional at his craft.
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November 2022 by John R.
Rude. While I understood he was unable to help me with my request, I saw no need for blowing me off in such a rude fashion.
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August 2022 by Lorrena M.
The BEST! Fuad was so lovely and helpful. My engagement ring broke and I wasn't sure it could be repaired-it's an antique and has an emerald. I went to Zain's to see Fuad and he told me that it can be repaired. It took him a few days and it was done. My ring is back and looking better than ever. He is so knowledgeable and skilled in design and repairs. I highly recommend trusting all your jewelry needs to Zain's. Thank you!!
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July 2022 by Ashley K.
I called this store a few minutes ago and had the worst experience. He tried to rush me into making a commitment with him and refused to answer my questions. Very very rude.
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March 2022 by Valarie A.
I my fiancé purchased my wedding band from Zain's and I am in love! Fuad (owner) is honest, straight forward, fair and informative. He was very helpful and accommodating! We found our family jeweler!
