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February 2024 by Veronica Moubarek
We were lied to in store about the first responder deal. We asked several times for clarification and if there were any charges. The three employees in store all clearly said no. (1 female and 2 males). Well, our bill went up $25 a month and we found out we’ve been charged since April 2023 for an Apple Watch I’ve never used. They tacked on warranty fees we never agreed to nor were told about. It’s disgusting predatory behavior. And now it’s a pain to even get a live person on the phone. Now we’re in this waste of time goose chase trying to fix this. Horrendous behavior to lie to customers and leave them with hundreds of dollars in charges and a service we didn’t want OR EVEN SIGN UP FOR!!
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July 2023 by Yesica valenzuela
AT&T Rep was professional and very nice helped me with what I needed, He answered all of my questions.
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May 2023 by Maria Diaz
Delia was very helpful with assisting me on my spam calls
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May 2023 by Betce Maciel
Out of all the AT&T stores that I’ve been to, this is my go to even though it’s not the closest to me. David is always so helpful and patient. Customer service is a 10/10 at this store.
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May 2023 by Melissa Alegria
The reps at this location are knowledgeable and very friendly! Great store
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May 2023 by Sourdough
Delia has been very helpful and friendly throughout my visit. Thank you!!
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May 2023 by Neena Aggarwal
The lady over there tries to do experiments on your phone .. as if she is learning something new on your device … and finally will say ‘I was trying to help you but I am sorry ‘
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April 2023 by Hector Santillana
I can tell you that the customer service is very good just be aware that they will add services whitout your consent. I was added insurance and cloud services.Mrg not so friendly.
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March 2023 by Erik C.
Terrible Terrible Terrible. Did I say terrible?? The short girl that everyone has mentioned is USELESS. I've never received such poor customer service. We needed help with a line that we weren't supposed to be charged for and the girl had no idea what she was doing and had crazy attitude. She kept saying we needed to call customer service and this wasn't her problem. My mom went in today 3/16/23 and the girl was useless yet again. Switched over to T-Mobile and will never look back.
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March 2023 by Kenneth Story
David Campos is the best expert I've ever dealt with at a cell phone carrier location! So Helpful and so knowledgeable!! Thank you David !!
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January 2023 by Michael B.
The worst possible service I have ever experienced in the 20+ years I have been an AT&T customer. I came with my parents to trade in their iPhones using the $1000 trade in promotion. I have now been in their store for 3 nights out of the last 4, they have made multiple mistakes with the ordering, their manager Albert has so far refused to be of any help in the matter. I still have no resolution to all the mistakes they have made and I have so far spent more than 6 hours for them to figure it out. Save yourself the trouble and avoid this AT&T location at all costs. If I could give them a zero, I would.
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December 2022 by Thanh D.
We came in the ask for help with adding a line to the new device. The person works there refused to help us to call customer service regardless of many time we insisted for help. We asked why she could not help us to call customer service? She said, you can call by yourself. We asked again for help to call because she may know to reach the right person. However, she refused. I don't know why she's still working there while she is a customer service person of att.... Very very unprofessional... and not helpful at all. Sorry to say that but if I am the manager , this attitude is not acceptable. This is just happened now. It's a short girl with long hair.
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December 2022 by John T.
Basically, this girl who works at this store is not able to help u with any att service. The worst customer service i have ever face it . She does not deserve to work at att . I was a former att worker if my customers needed help with anything i would be happy to help them than just refuse anything
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December 2022 by Alejandro Estrada
I love this store everyone in here was great! Great environment and excellent customer service. My go to AT&T store, highly recommend
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December 2022 by Stefany Fagoth
Thank you so much for the help!! Upgrading to the new iPhone has never been easier!
