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March 2024 by Dalia Heyer
I’m so upset my mom had to wait a long time for an appointment and had to see Dr Victoria Villaflor, after waiting 3 hours! She is so entitled and is one of those doctors who seem to have studied a lot just to humiliate others and feel superior. She has no compassion and made my mom cry and feel so bad, please don’t take your loved ones with her. The same day we decided to leave our care with City of “Hope” and took my mom to UC San Diego with much nicer doctors and with a better background. Not all doctors are like this, there are plenty human ones. Having cancer is hard enough already, get a good doctor for your loved ones. I’m sure there must be good compassionate doctors here too, but I had this horrid experience and had to leave immediately. The doctor helper was also very rude. Only some receptionists and nurses were nice.
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February 2024 by Darlene D.
An awful experience- I switched to Scripps Cancer Care! The nurses are kind at City of Hope, but the infusion rooms are always an hour to two behind, which is horrible!!! The schedule to give blood early in the morning, then wait two hours to meet with your doctor, followed by hours of infusion (after waiting in the waiting area that is always behind) made for a rough treatment day. Doctors seemed busy/overworked- I didn't feel the compassion I needed during my cancer treatment. I never got an email response from my doctor, only their assistant or nurses. I left City of Hope and went to Scripps Cancer Care- the experience has been much better- no waiting longer than 15 minutes, private, clean, airy rooms, easy access parking, personal doctor interactions, all around a better experience!!! I thought City of Hope was supposed to be the best- I was truly disappointed
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February 2024 by Kit T.
It is a HUGE facility with many staff. You can get lost here but if you ask the ambassadors ( usually they are staff underneath a large tent/umbrella) ; they will guide you to the correct building. Now l read some horrible reviews and l have to say depending on each situation, not all sound terrible. My dad receives care for his esophagus cancer and he has been getting proper treatment here. There were times when everything was new and a blur to a 1st time patient. But after a year of coming here; we have it down. The nurse and doctors are nice and caring. I like their Starbucks cafe because it is awesome and l can sit here to enjoy the coffee before the appointments.
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February 2024 by Ashlee N.
Update, I came to visit today. We already know about the 2 people at a time rule. Why is security always trying to embarrass visitors? My parents were scolded like children. It was their first time visiting so they sat near an area by the Starbucks. Security came over like the police and decided to scold them and told them that they had to wait in the waiting area "where they can be seen". This is truly unacceptable. My family is grieving and to have such rude security officers baby sitting us. We aren't here to break rules, we truly cannot believe this happened. I am frustrated I didn't get the names of them but I will next time I go
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January 2024 by yerani garcia
It is a place where they really care about sick people, they make you feel that they feel your pain and they treat you with so much kindness and respect and they are very attentive to you and the doctors, not to mention, are professionals and treat you very well. I am very happy. to be here in this hospital ?
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December 2023 by Carlos P.
If I could select a zero star I would....I would rather die of the disease than to give a penny to city of hope. The only way there would be a cure is if patients stop going cancer centers and leave it up to God...Then will this center come uo with a cure, simple as that.....
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December 2023 by William C.
I applied for a second opinion that my VA should take care of and I also asked if having Medicare B would help got no answer. I spent 35 minutes on a telephone call one call to city of hope to return a call from their financial dept. I kept getting put back into the automated system instead of connecting me to my party as they said they would. Finally I got to the financial person, They claimed VA would not cover my visit (wrong) (which I had asked and did not get answer earlier.) and that I needed Medicare B even though I had specifically asked if that would be needed BEFORE the final date for signing up had past.... For a group with the medical reputation they have they have zero communication skills...they were I believe my last hope in my fight against cancer....
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November 2023 by Eartha Davis
Great hospital and staff. Security is great to get in. I read reviews and know that city of hope has a difficult job.. patients are desperate for a miracle and encouraging help but it’s not always possible and then the patient and family are upset. It’s a unavoidable situation. Sorrow is great In what they try to do. Families are always going to be upset. It’s a great institution.
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November 2023 by Daisy A.
My mom hasn't been back since her treatments. She noticed the fountain was gone, but it will be back! Oh and this place now has a hotel. I came for a second opinion and well everyone here from the volunteers to the doctors are top notch. Wish I lived closer so I am able to bring my child here. Nonetheless we had a great experience, this place is huge and it can be overwhelming but everyone here helps you and guides you to where you need to go. First visit here you get free valet. Thank you Dr. Famino and the rest of the staff.
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November 2023 by Marilyn Martinez
Thank you for your excellent care and fast results.I was told possible mastetic breast cancer in lungs,my new oncologist acted fast,ran all necessary tests,pet scan,lung needle biopsy.Dr Ketireddy.Thank you bc of you and your fast care I'm not diagnosed with cancer.I could not wait till after first of the year for test.BC cancer waits for No One.She imediately scheduled all appointments. Everyone at COH treated me like family.So much care and love,concern for me.Thank you,again COH.If you feel alone have a diagnosis of cancer or they think possible diagnoses,waste no time call and get in to COH.I am a continuing patient from CTCA,Chicago.Thank you,Marilyn,patient
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October 2023 by Mayra Reyes
Being a 4 time cancer survivor (Diffuse Large B-Cell Lymphoma), I can't thank City of Hope enough everything for me, and of course, Dr. Alex Herrera. If it wasn't for him and not giving up on me, I wouldn't be alive today. Thank you for everything for everything you have done and still do for me. ?
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August 2023 by Tan Phung
MY name it Tan Phung ,As a cancer patient, one can often feel quite overwhelmed and vulnerable. However, finding myself under the care of Nurse Emily Boettcher at the City of Hope in Duarte, was a silver lining in a rather dark cloud.Nurse Emily is more than just a medical professional. She is a beacon of compassion and kindness. It's rare to find someone as dedicated and empathetic as Emily, she made sure that I felt heard, cared for, and valued. Her friendly demeanor always manages to lift my spirits, even on the toughest of day.Emily treats every patient as if they were her own family member. She invests her time in understanding our individual needs and preferences, and she goes above and beyond to accommodate them, ensuring we are comfortable. Despite the immense pressures of her job, she never lets her concern for her patients waver, showing us immense care and attention at all times.Her ability to be both professional and personable makes her truly unique. Emily is not just my nurse; she's an ally in my fight against cancer. Her unwavering support and relentless commitment to my wellbeing have been invaluable throughout my journey.In my eyes, Emily is the embodiment of the spirit of City of Hope – bringing hope, warmth, and light to the lives of the patients she cares for. I feel truly grateful to be under her care. I recommend her wholeheartedly to anyone who needs a compassionate and dedicated healthcare professional.Thank you, Emily Boettcher, for making my journey at the City of Hope in Duarte less daunting and more hopeful.
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July 2023 by Larry Kantor
Dr Andreas Kaiser performed unnecessary surgery on me!!!!!He had been advised numerous times, including just before I was wheeled into my colonoscopy, that I had been on a Homeopathic protocol to cure my Crohn's disease, and that, if he found that my Crohn's was gone or greatly reduced, that I wanted the fistula drain removed, and no more drains or cutting.It has now been confirmed by my Gastroenterologist and my new Colorectal surgeon that there was "no evidence of Crohn's in my colon!!!!! Dr. Kaiser saw the same colonoscopy, but cut my left buttocks to shreds anyway!!! Dr. Kaiser may be a good technical surgeon, but he's NOT a good doctor!!! Larry Kantor, Tarzana
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June 2023 by Terea Thomas
Very disappointed in this facility! My father is suffering with leukemia and this place has basically given up on my father! They are stating he is too old for a donor which is a lie. I have seen patients receive donors at his age and it was a success. He has been admitted in ICU more times going here than he has under any other doctor or facility. I am very disappointed in Dr. ball with not having more empathy when dealing with patients. Please do better.
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June 2023 by Claire Slovacek
I am giving Dr. Kaiser from City of Hope a shining 5-star review. I am beyond grateful for the successful surgery he and his team performed on me in February of 2023. The first time I met with dr. Kaiser, I had little hope regarding my situation. I had been to three other doctors that wanted to remove my Colon, my Prostate, and my Bladder, as well as keeping my Colostomy bag on for life. While meeting Dr. Kaiser, I explained to him that I had been greatly compromised with the Colostomy bag and that I didn't want my Colon, Bladder, or Prostate removed. I also wanted my Colostomy bag to be gone for good. Dr. Kaiser looked at me very seriously and said, "I want to give you your lifestyle back and I believe I can do everything you're requesting, if things go as planned." The first thing Dr. Kaiser did was go through all of my scans and showed me everything in such descriptive detail; this was the first time in over a year that a Doctor had shown me any scan. He was the first Doctor to actually give me hope and execute on his promises. When I walked out of his office, I knew he was the only surgeon for me. He was the only one I would trust and I can say, gratefully, that Dr. Kaiser delivered on all of his promises. My operation was over 9 hours and Dr. Kaiser worked tirelessly, along with Dr. Chan, the Urologist, to save my Colon, Prostate, and Bladder. There were zero complications from Dr. Kaiser, my cancer was removed, and now I'm scheduling my final surgery with Dr. Kaiser to have my Colostomy bag removed. I can't thank Dr. Kaiser and his team enough for the miracles they have performed. He has changed my life for the better. I'm eternally grateful for all of his knowledge and hard work. A huge thank you to his miraculous team from City of Hope as well!- Karel Slovacek
