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August 2023 by Vincent Y.
Got 4 new tires. About a year later one gets a nail. Mike tells me it cannot be fixed because it's on the mid-outside of the tire. They don't repair if it's on the mid-outside or mid-inside, only the middle... And I would have to get a new tire. This place is a rip off
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July 2023 by Melissa S.
If I could give this place 10 stars, I would! EC was amazing and so helpful. I needed my tire replaced urgently and they were able to get it done in less than 30 minutes. I highly recommend heading here for your tire needs. The team couldn't have made it more of a wonderful experience, especially EC!
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May 2023 by Jane L.
I was on my way to a Mother's Day brunch and got a flat on my tire. I had to get off the freeway and found that my tire had crack in it. I did not have a spare tire, so was debating what to do and very luckily I found Mountain View Tire about 3 minutes away from where I was parked. I sloooowly drove there and was greeted by super nice manager. He gave me a quote for the tires (which was very reasonable) and the labor cost. I decided to change all 4 of my tires (I have been meaning to anyways, but got a little lazy). Since the tire costs were pretty reasonable, I decided to do this anyways. Unfortunately, I came RIGHT before the employee's lunch, so he told me that I would need to wait until they were back and it would take about an hour and 15 minutes once they are back from lunch. It was fine since the plaza had a few things to do. I wandered around the Target and looked around and found a boba place in the plaza and waited there for about an hour and a half. Around the time, that I got quoted that the service would be done, I wandered back over. The manager told me that it would take about another half hour, so I wandered back to the Target and came back in about 30 minutes. From there, I waited about another 20 minutes and the car was ready. I drove over to dinner and had no issues. I definitely think that I was very lucky to find Mountain View so close to where I was when I got the flat. They were very busy so it took a little bit more time than I was quoted, but no issues for me since I was able to do some shopping and grab a drink. I will definitely come back again.
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April 2023 by Sean Mark
Made me wait hour an half to tell me he charges $45 to $55 to plug my tire... I'll be more than happy to plug your hole free of charge anytime!
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March 2023 by Patrick Olimpio
Came in for a patch job. Said it would take 2 hours but it was done in 40 min. Excellent service
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February 2023 by Wei K.
Took my car over there for an oil change last night. Guy didn't give me options and auto selected the $99.99 for me until I asked him the price, then he offered the 74.99 then finally the regular 39.99 after I said those weren't the usual one I get. He said it would include oil change, engine fluids and tire rotation and the car would be ready in the morning, so far things are alright except the stealth up-sale.This morning another guy Louis called and said they finished the oil change and that they checked the car and then listed 6-7 items that I should do to keep the car in good shape. I said okay I'm going to pick up the car soon and we'll go over the list of things when I'm there. Somehow this answer ticked him off as he then said "Oh okay so you don't want those work to be done? Fine, it's your car." I thought this guy is pretty rude and way too pushy but I need the car for work so I got to the shop and guess what? Louis saw me asking for the car and he says "Your car is still on the rack and it'll be done in 15 minutes, why don't you take a seat?" He said with a smirk. I asked him why he told me the car was ready more than an hour ago and he couldn't find an answer and told me that it makes no difference why and I still needed to wait 15 minutes.I don't usually have too emotional of a reaction to businesses mishandling small things but this one was intentional and I'm calling it out to warn future customers, no one deserves to be treated like that for no reason. It's clear that from the phone conversation he already decided I'm to be punished for not letting him add more work to be done on the spot and the things he said was beyond rude into offensive territory. Ended up waiting for about 22 minutes and with about $8 more on my final charge even though they said everything was included in the oil change. For that, I rate Mountainview Auto and especially Louis a 1 star, and if the store owner still wanna keep him around then good luck to them.
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December 2022 by Victoria L.
I just went yesterday because one of my tires was low. My mom suggested them as she had gone a few weeks prior and was raving about their great customer service. She was accurate in that. I arrived and they immediately told me to pull to the back so they could evaluate. Upon inspecting, they found a nail. They repaired it and had it done so quickly. I really appreciated the transparency throughout my visit and that it wasn't a sales pitch to look at anything else. I definitely recommend it and I'm happy I went there. It was reasonable too and I was done and headed to work shortly after.
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December 2022 by Eric T.
EC made it EZ! My girlfriend needed new tires a few weeks ago and needed help/advice on getting some. Mike, Lou, and EC were all amazing. They took the time to explain everything and offer a reasonable price. Haven't been here in years but with the change in staff, we'll definitely be back!
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November 2022 by Forrest Patrick
EC made it super easy and fast to get my inspection for my Tesla done. In and out and they took me last minute on a Monday. Thank you so much Mountain View I will be back here for my next inspection.
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October 2022 by Jr G.
Had a super short notice emergency Me thinking I can remove and change one of my spark plugs easily I ended up snapping it in half which yes it's the worst feeling ever nowhere near my homie i live in Glendale by the way I had literally no other option but to find a spot near by. Called 3 places no one wanted to help or said they couldn't but thank god Mountain View tires had my back They made sure to safely remove it and put a new spark plug back they worked with me in getting me out of their ASAP. Will most def be coming back here to get reliable maintenance done on my vehicle thank you guys true life savers Shout out to Luis excellent customer service reasonable price
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October 2022 by Rozzel L.
DO NOT GO HERE! Lol. They're so disrespectful for your time. What place takes 3 hours for an oil change? First they blame all their technicians are on lunch break - like who puts all their workers at lunch at the same time?? Then he blames they didn't have the filter so they are waiting form the warehouse. Like bro this was almost 2 hours in and you barely telling me this... but hey he was nice enough ti give me a $10 online coupon for the time I wasted. SO disrespectful. Go to a real, professional place that does your oil change in 20 mins. Absolute here.
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October 2022 by Shannon G.
Quick and easy at a reasonable price. Super clean and expansive lobby. Really nice and knowledgeable employees.
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September 2022 by Kristin B.
I used to go to the Duarte location whenever I needed an oil change especially since they will rotate and align my tires for free since I bought my tires there and always thought that they were so amazing until I went and got my oil changed on Saturday 9/24. Everything seemed normal until about just over an hour after I dropped off my car I get a call stating that my front brakes needed to be replaced and that my rotors were below grade which would cost me $700. I declined the service of brakes and rotor changed since I didn't have $700 on me, also didn't feel that my brakes were that bad as I have not heard them squeak. When I went to pick my car up the gentleman (I wish I would have gotten his name, but he was a slightly older man) had a different attitude towards me since I didn't want them to change my breaks and rotors. I then took my car to a trusted mechanic to get a second opinion and he informed me that my breaks weren't at the level of really needing them, that I could even go another month before needing to replace them. He also informed that my rotors are fine and don't need to replace those just yet. I don't know what happened and why the service level went down so much at this location, but I will say I will never go back there again.
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September 2022 by Eduardo S.
Where do I begin. First off don't come here. I had a bad fan one was working and the other wasn't. The price for the job was decent. The the worst part is that they replaced wrong fan! They really removed a oem fan that was working perfectly fine with a cheap off brand one. I took it in again told them you guys replaced the wrong fan. I left my car there and 45 mins later told me we need you to come in to pay for to replace the correct fan.... So for their mistake I have to pay for it? Honestly next time I'll go to the dealership instead of bringing my car here. They are very scammy here. Don't ever come here. The other reviews look like they wrote them. Trust me never come here even if they have cheaper prices.
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September 2022 by Tammy H.
Luis is great! Very informative and helpful! I've been here a couple times. The first was to have a nail removed. In and out 15 mins and they didn't try to upsell me. This last time I knew it was bad (flat and tires needed replacing). Luis was great and gave me all the options. No hard sale or rushing!!