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December 2023 by Alex S.
Thank you Shawn for getting our mattress quick and easy pick. He guide us to the right mattress in 10 minutes and we were able to purchase the items. Even when we show up alright after closing time. Looking forward to do business again.
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December 2023 by Rosalind Iverson
Yecenia was helpful and experienced with all types of mattress. i ended up with a beauty rest extra firm. I was so grateful i walked in her store that day. Yecenia was really friendly and made my purchase very smooth. i will recommend friends and family to her location.
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November 2023 by Eleen C.
Today is Sunday November 26th I made 2 trips to the store. 1st trip I walked in the store with little expectation of what I would be purchasing. No idea really! I showed a few pictures I had taken from Macy to John McCain, and immediately he showed me the mattress from Perfect Sleeper, Beautyrest and Tempur-pedic. Of course, Tempur-pedic has its best features, and it ranks #1 among the three. 2nd trip - 2 hours after. I returned to the store and decided to purchase Serta Hybrid 1000 with the 900 adjustable base. John even offered to be my handy man should my neighbor could not dissemble the base of the bed frame...Nice. Thank you John. I would recommend this store to my friends.
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November 2023 by ER PI
John McCain assisted me with my purchase and was extremely helpful. I had done a little research before stopping by so I had an idea of what I wanted. When I showed John my prospective choices he was on the ball to let me try them out for myself. With his assistance and expertise I made a decision and within 15 minutes we were done and I was out the door as a proud owner of a new mattress. No haggle, no hassle and no pressure whatsoever. If you have a need for a new mattress go look John up and I'm sure he can help you find the perfect match!
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November 2023 by Joanna Ramirez
My husband & I stopped by Mattress Firm on 11/5 as an "initial" stop of our mattress search yet we walked out with a brand new mattress thanks to SEAN. He truly answered any doubts or concerns we had and assisted us on finding the perfect mattress. SEAN, thank you again for all that you did. We will definitely be recommending this location.
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October 2023 by Vicki R
I called the Duarte store and spoke with Shown. He was great and tell me what their inventory look like when I arrived he was prompt to assist us and show us everything we were looking for. It was the easiest experience purchasing a Mattress I've ever had in my life. Thanks Shown for the great customer service.
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October 2023 by Y. K.
I walked in with specific budget and needs. Didn't want to be swindled into higher prices. What a pleasant surprise to meet Shawn who took our requests seriously. He then worked his butt off to find every avenue to get us what we needed within budget. Wish more salespeople at retails respected customers as he did.
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September 2023 by Bobbie McGowan
Yesenia, John and Sean worked with us over four visits so my 84 year old mother could find the best bed for her. All three were very knowledgeable and friendly. On the fifth try we got the Labor Day sales price and now we are just waiting for the bed to arrive. We were very pleased with the buying process and never felt pressured and each visit we were met with a smile and polite and courteous service. My mother and I would highly recommend this location on Mountain in Duarte next to the Best Buy and BMW dealer.
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September 2023 by Laura Paulson
I have to say I am so happy right now ! I finally replaced my bed today after 18 years a very pleasant experience at the mattress store , it was Labor Day so I thought it would be a nightmare but it was seamless! Very pleased with the entire experience! The sales person She was very helpful and knowledgeable and seemed to know exactly what my needs were!Keep in mind I haven’t received the bed yet but I am confident in my decision to get this mattress at this store it was as if it was meant to be! Everything fell into place and I am getting the mattress protector and very nice sheets to boot! Not to mention the adjustable frame that elevated your head and your feet!I don’t usually post many reviews but o have to give her 5 stars for her ability to listen to my needs and accommodate me in a very professional and fun way! Excited !
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September 2023 by Rebecca J.
They have a great selection and really good deals. Bought a new mattress for half off during the labor day sale. Staff was helpful and friendly.
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August 2023 by ShenHong Lin
This is the first time I entered a store of this brand to buy a mattress for my new home. I had a very good experience. The sales manager John, he introduced mattress carefully and patiently. We had a very pleasant talk and finally talked about life. The above sharing is highly recommended
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August 2023 by Daniel Mullen
Shawn was the salesman, and let me tell you.... OUTSTANDING customer service!!!! Amazing experience being there. Hopefully the main boss can recognize (if haven't already) his hard work ethic, communication skills, AND sales skills.
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July 2023 by Syl
John is an excellent Mattress Firm representative. He listened to my needs. He then addressed my options. This allowed me to select the correct bed.John is Courteous, knowledgeable, patient and professional. A pleasure to work with.The payment transaction secure and easy. Delivery date and time secured. Follow up an added bonus.I highly recommend John at the Duarte, CA Mattress Firm location.
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July 2023 by Rosa Elena Lopez
Came in to see a new mattresses. The people were fantastic, very helpful and patient while I was browsing. They helped us get a fantastic deal.
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July 2023 by Helen Chan
Despite coming in on a very busy 4th of July, John greeted us immediately and patiently helped me explore the many options this store had to offer. Many mattresses were tried out, and he was extraordinarily knowledgeable and personable about each. I was on a time crunch but John was calm and helped write up my preferences so that I could come back later if I liked and make a decision without rushing. Since it was a significant sale, he also helped me lock in sale prices, should I return. A few days later I came back with my husband and he was just as patient explaining details and showing options to my husband (and chatting about good BBQ!) so we could be confident in our selection. We selected 3 mattresses (kids and ours) and are appreciative of John’s time and expertise all the while!
