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September 2023 by Bill B.
This is one of the most unprofessional and disorganized pharmacies I have ever had the displeasure of interacting with. My prescription was transferred to them without notice from my primary pharmacy, and upon contacting them, was told to have my doctor send my prescription to them directly and they would give me a call to let me know when it was received and ready for pickup. After two days of no contact, I followed up with them directly and was put on hold for 10 minutes while they tried to find my prescription to no avail. They then asked me to contact my doctor to have it resent, which was done shortly thereafter. I again had to follow up with the Pharmacy and spoke to Isabella directly, who told me she was the owner. She explained that they were closing for the day and to come in to pick up the medication the following day between 12 and 2. Upon arrival I was told they could not find my prescription. After about 15 minutes of frantically looking, they told me they would not fill my order because they wanted to speak with my doctor to confirm she indeed prescribed me the medication and to pick the prescription up on Monday. After calling back Monday, Isabella then informed me that they were not licensed to sell that type of medication and they had transferred my prescription to a different pharmacy. I was then put on hold for 5 minutes, until I was then told, "actually we cant transfer prescriptions, and we are not liscenced to sell your medication so find a different pharmacy". I spoke with Mike and Isabella Dather, the supposed owners who were rude and frankly hostile at every point of this inconvenience. It seems like they are a newer company who are having trouble getting their ducks in a row and would advise everyone steer clear, as their prices are more expensive, they do not communicate with their customers, and are extremely rude. Would give 0 out of 5 stars if possible. Despicable.
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September 2023 by Charles Barakat
This is by far the best pharmacy I've visited in Southern California. The staff are not only knowledgeable, but they are extremely friendly. Ownership is always present and involved with their patients, and you always feel like you are a VIP when you walk through the door. This pharmacy gives you that nostalgic feeling of your neighborhood pharmacy where everyone knows your name and you know there's. I would recommended Pax 10/10 times and they will always have my families business for life.
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August 2023 by Alan D.
Pax Pharmacy in Santa Teresita medical center is the bomb! They are professional, kind and personal. They go the extra step in customer service, so dealing with them is always a pleasure.
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July 2023 by Truth Hurts
Mike, Eddie and the whole bunch are awesome. Mike is so patient and knowledgeable.
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April 2023 by Susan R.
Excellent pharmacy.. Efficient, friendly, fast delivery. Joseph is so nice. Helped me out when I ran out of medicine for the weekend. I can't say enough really good things about packs and their employees. They're amazing and dedicated. Susan Reid, Santa Barbara, California.
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April 2023 by Sheila S.
Best customer service ever! The independent pharmacy made every effort to order and deliver needed medical equipment to the City of Hope Hotel. They went out of their way to confirm it was delivered and made it possible to care for my husband while he is in treatment. Very pleased!
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March 2023 by Max Bensuaski
Pax took care of our pharmacy needs, delivering meds at all hours. Great staff.
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January 2023 by Debbie Won
So helpful. They really try to make sure their patients get the medications they need when they need it. Sylvia helped us resolve an insurance issue and the other staff get the medicines delivered right to our door step right away. Thank you, Pax Pharamacy!
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January 2023 by Charles B.
This is by far the best pharmacy I've visited in Southern California. The staff are not only knowledgeable, but they are extremely friendly. Ownership is always present and involved with their patients, and you always feel like you are a VIP when you walk through the door. This pharmacy gives you that nostalgic feeling of your neighborhood pharmacy where everyone knows your name and you know there's. I would recommended Pax 10/10 times and they will always have my families business for life.
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September 2022 by jesus flores
I've just received my prescription medications thank you Pax pharmacy and staff members for the accommodations you provide specially for long distance clientele you make it much easier for us specially me I send a big ?? for the main pharmacist thank you mijo ?.
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August 2022 by Melinda L.
This is one the Best Pharmacy I have been to.They make is so easy to get your RX with delivery.
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June 2022 by Debbie O.
My husband has been receiving treatment at City of Hope since last year and we have been using PAX pharmacy. While staying in the area the delivered his medication to us and always in a timely and professional way. Since we've been home they continue to refill his prescriptions and mail them to us always on the same day. We highly recommend them and so thankful for their service.
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June 2022 by Elizabeth F.
Called in a panic because I had brought the wrong kind of Magnesium Citrate for my surgery the next day. The pharmacist was sooo helpful. He explained what kind I should have, found a bottle in stock, and had it delivered to me within an hour for the princely sum of $2.00. I am so grateful!!
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April 2022 by Mineh V.
My favorite pharmacy! Mike and his staff are great. Great customer service, polite and professional staff that answer all of your questions. Plus, I no longer have to wait in those long lines at CVS! Highly recommend!
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April 2022 by Arineh O.
Great service, medication was ready for me in under 10 minutes. Staff was friendly and Mike the owner was very helpful and accommodating. Thank you!
