Walmart offers a convenient shopping experience both online and in-store. Customers can order fresh groceries online, with Walmart+ members enjoying free same-day delivery and free pickup, along with the same low prices as in-store. The service accepts SNAP EBT cards, and options like Express Pickup are available for a low fee. Shoppers can choose a pickup time that suits their schedule, and trained associates hand pick the groceries, including organic produce, to ensure freshness. The Walmart Grocery app adds extra convenience by notifying customers when their order is ready, and staff will load groceries into the car to make shopping easier. However, experiences at some stores may vary. One customer shared concerns about racist behavior from a store employee at the Duarte location, citing unfair treatment at the door and suspicion based on appearance, which raises questions about customer service consistency. On the other hand, many reviews highlight well-organized stores with good service, competitive prices, and a wide selection of items. Customers appreciate helpful staff, especially for those with mobility issues. Some note that during less busy times, shopping is relaxed and efficient, with friendly cashiers. Others mention safety concerns during peak hours due to aisle pallets and stocking practices. Overall, Walmart provides a broad range of products and services aimed at making shopping easy and accessible, despite occasional service issues.
