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March 2024 by Jerome Sabado
Been at this location for almost a year now an toteana has been the biggest help since the start highly recommend storing here
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March 2024 by Andy Chen
Very poor experience. Rude staff. Gate is broken for months without being fixed.
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October 2023 by Tim Hurt
It's nice to come in and speak with a live person. Toteana provided superb customer service. I totes love it here.
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April 2023 by jose coc
Toteana helped rent good space and get app on phone.
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February 2023 by Rahsaan Coleman
Tatiana she was superb very helpful insightful help me out show me where my box was she needs to be promoted to a manager or something thank you so much Tatiana East Bayshore location close to IKEA
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February 2023 by Amanda Phelen
my mom came to make a payment on her space toteana was very helpful an understanding an was very pleasant thank you for your help
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January 2023 by Jaelyns Momm
Toteana Is So Amazing At Her Job , Very Kind ,Knowledgeable And Handles Everything With Such Patients And Care . Thank You Toteana For Caring
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December 2022 by *Elsasquatche408*
Despite staffing shortages, Toteana is prompt at returning phone calls. I was stressing about renting a space this past weekend and she reassured me that she would be available for me upon arrival. 5 star service and 5 star attitude.
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November 2022 by Cynthia Sharpe
Toteana was helpful in helping transfer spaces. Very intuitive and kind gal. Grateful for her help.
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October 2022 by Connor Ballingall
Toteana the new manager is so kind. We need more women like her working here. I’ve rented before but never used a lift before and she took her time to show me how to use a lift and made sure I could do it myself before she left. Best service ever!
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October 2022 by Ruby Garcia
I came in to buy merchandise and Toteana made sure I had what I needed for my big move. Appreciate her so much!
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October 2022 by Heloisa Gomyde
Got the storage I wanted with employee Rochelle patiently showing me the options. Very helpful!
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October 2022 by David Lim
if you don’t want your stuff STOLEN, you shouldn’t rent a storage unit here. our unit got broken into and despite staff already knowing about break ins, we weren’t notified and their response has been unbelievably slow. a lot of stanford students and palo alto residents trust public storage to keep their belonging safe…they shouldn’t…MOVE YOUR STUFF OUT now!
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September 2022 by Brittany L.
NEVER GO HERE....ITS A SCAM. UNLESS YOU HAVE ITEMS YOU DON'T CARE ABOUT...THE PROPERTY MANAGER PURPOSELY ALLOWED OUR STUFF TO GET STOLEN. IT WAS AN INSIDE JOB. I hope she went to jail. In October 2021, we had our storage unit here. They stole things inside their boxes, left the boxes empty, and took what was inside. The broke in from the left connected unit. The lady there was no help and she did not rush to call the police. We had paid the insurance for years which ended up nowhere. The lady who works there seemed to be involved in it. The insurance we paid for meant nothing and they are very non-responsive. The police had arrested 5 people in our case for other crimes, but couldn't prosecute on additional crimes because of "double jeopardy"....I guess. It sucks and that gut reaching feeling of the fact that the (woman- can't remember her name) manager working there was no help to the police was very disheartening. She declined to give any information that might have helped our case, so the officer had to get a subpoena for records. She had no compassion or sympathy and acted like it was our fault. After the officer retrieved that video footage, it looked like the cameras were moved to avoid the criminals. My husband and young kids went there on a seperate occasion and found a used condom outside in the hallway and a used banana peel.
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September 2022 by Stephanie Tran
This review is specifically regarding Rochelle who works at Public Storage. As a first time storage unit renter, I would highly recommend Rochelle because she made the renting process simple and painless -- ensuring that I was able to get into my storage unit set up in time for my move. She took the time out of her day while working over time (on a Saturday night!) and helped me with an error on their online system. She was incredibly helpful and I couldn't ask better experience. Had it not been for her, I likely would’ve cancelled and not used Public Storage because I kept getting errors while trying to complete my e-rental online, but because I got on the phone with Rochelle she made the process so much easier, and overall, I just came away feeling really good and with everything all set up.
