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February 2024 by Irena W.
Long wait on phone, app doesn't work and the car loan calculation doesn't not adds up (when you pay sooner). New terms were included in a new apps which you can not even enlarge so in my opinion if you do not get the paper in your main and you can not even enlarge it on your iPhone is time to change a bank .
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October 2023 by Kenya V.
I used San Mateo Credit Union Auto Shopper and had an amazing experience. I was assigned Clint as my personal shopper and couldn't have asked for a better experience. I wish people knew about this service that the credit union offers. I'm so glad Patricia Reynoso from the EPA branch told me about it. Thank you San Mateo Credit Union!
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June 2023 by Mary F.
The type of service you receive depends on the individual the that serves you. Most of the time is good.
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January 2023 by Dominic Toshiaki F.
Great branch. They offer great service. It was very easy. Fast. People were very nice. No complaints. I enjoy the music that was playing. Patricia Reynoso was a great help and knowledgeable
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November 2022 by Vera S.
SMCU has nothing outstanding to recommend it, just run-of-the-mill. Getting information on chat or on the phone takes many, many minutes (15+) of wait time. Their web interface is not intuitive (user testing - try that first). Their "bill pay" is substandard and is the most basic I've used; trying to get information on how to change information on a payee is met with attitude and impatience and no resolution, after waiting 8+ minutes in their queue. I had a 10¢ debit charge from a vendor in in Japan I've never heard of; I asked how that could happen since I do not use my debit card for anything other than withdrawing cash at bank ATMs. They didn't know and their fraud department did not flag this as possible fraud. Of course, I had to change cards which is always convenient (sarcasm mine).And their Visa credit cards to not have touch-payment ability in Europe.
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July 2022 by LaPria W.
I have been a long time member of this bank and I have to give a major shout out to one of the branch's financial advisors OMAR SANTACRUZ. He is amazing and took the time to work with me on a credit dispute. He walked me through the process of how to resolve and even went as far as writing a letter to verify the information I needed to be corrected. Thanks to him my dispute was resolved and it resulted in a 79 point score increase!!!! Wouldn't have happened if he hadn't provided top grade customer service! So thank you Omar!!!
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March 2022 by Adolfo M.
From the moment Patricia R. called and said she was assigned to us it was like a full 360, she followed up and got us going with our accounts. We booked an appointment for the next day and it was quick, easy and stress free! Im very thankful Patricia was assigned to us! Cant thank her enough for the help and great service she provided today! Anyone who needs help here make sure to ask for Patricia R.
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March 2022 by Eli A.
Patricia is extremely nice, helpful and very professional. She made sure to have everything ready and made the process very smooth.
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March 2022 by Cat S.
I had an excellent experience with Patricia R at this branch, for my auto loan. She was very courteous, efficient, knowledgeable and super customer oriented. She ensured I had all the information and explained everything I needed to know.
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October 2021 by Steve Baldwin
Thanks. Great staff and service!
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May 2021 by Mona L.
Patricia Reynoso is awesome! I just moved here from out of state and did not have a document ready to open my new account. Patricia clearly and simply provided specific instructions on what I needed to do. She continued to answer my questions professionally through email and finally, 2 months later, I returned for her to assist me with the documentation I received in mail. She was patient, friendly and absolutely courteous in helping me to become a new customer as of today. Thank you so much! ~Mona
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April 2021 by Araceli Ramirez
Horrible service. Very unprofessional. The tellers and bankers need to be properly trained to provide timely and attentive service. Please take notes from any other bank in the area. There are minimal requirements to providing good service, even if you don’t have a solution for your clients. Unfortunately, these are not being met.
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February 2021 by Jocelyne Gonzalez
I was amazed by Patricia Reynoso's excellent job. She has a great personality & she made all my financing process very nice & smooth. She kept checking up with me & updating me on my case. She's very organized & her work is very professional. She's always smiling & her customer service was absolutely amazing. Excellent job.
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February 2021 by Alfredo I.
Patricia helped me today. She is fast helpful and made it so easy to finalize my personal loan. I recomend her if you are looking for any finacial loans. Look for patricia r shes the best
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January 2021 by Rani B.
I came in to change some information & Patricia R helped me in a professional and quickly manner. She took care of all my documents and made the process smooth. The wait time wasn't long either and she greeted me with a smile. I'm extremely happy with the services here
