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July 2023 by John
Keep trying to book here as is it very convenient. Unfortunately every time I try they are supposedly booked. Online says they are 100% booked from June to December. I highly doubt that
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June 2023 by Mrs. Panameno
The worst customer service ever! Stay away from Massage Envy Eastvale! They take your money every month but they don’t give you the service! It is extremely hard to get an appointment. Two times in a row they called me on the day of my massage and canceled my appointment because the massage therapist was not available. After complaining to the manager, I asked to be compensated. Finally she gave me 1 1/2 hour “complimentary” massage but every time I called, there were no appointments available. I would call and call with no luck. Today I was able to get an appointment and I received a call back stating the complimentary massage had expired! I explained I called and called and they never had appointments but they just said, “I’m sorry you feel that way” and offered me an enhancement service worth $10-$20. I couldn’t believe it and asked to speak to a manager. They claim she can call me back later on this week! Seriously this place is a rip off! I wish someone would have told me how they conduct business.
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June 2023 by Secret Society
very very relaxing. the pain is extremely minimal and tolerable. my skin has improved significantly after visiting, and my esthetician Sophia was young, knowledgeable, and very caring. The atmosphere of the buildings and rooms is very nice, dark, and inviting, and I'm even offered tea multiple times throughout my visits. Its very expensive, but with such great quality it's easy to see why.
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March 2023 by Alyssa Sitto
I should’ve written this review a while ago but better late than never. I love this location! The front desk people are always so nice and Nicole is AMAZING!
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February 2023 by Diamond Sanchez
Let me just start by saying that Carly, who works at the front desk has the best customer service! She always remembers me, always helps get me booked even with a busy schedule. I have had a couple of hiccups when it comes to the actual service, Carly always straightens things out for me. And she is the one who has connected me with my currently awesome esthetician. The whole front desk staff is amazing, Makenzie and Ally always assist me in Carly's absence and they always have a smile on their face, they're great as well! My absolutely hands down favorite esthetician there is Sophia. She has such a gentle touch, she has a very calming energy and just overall does the best work. I will never stop coming to this location, the vibe here is just TOO GOOD!
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December 2022 by richard stankiewicz
The worst possible customer service, rude with no respect for people's time. My lady and I scheduled a couple's massage over 5 months ago, received a call last week from McKenzie that they're going to have to cancel my appointment. Received a follow-up call saying that that was a mistake and the couples room will be available 11/19/2022. We did the pre-check in, this morning and drove over an hour to get there just to be told by Mackenzie and Stacy the "manager" that the couple's room isn't available. They knew at the beginning of the day that it wasn't available but neglected to call us.
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November 2022 by Melissa Wilson
Eastvale is definitely my favorite location. I always leave super relaxed. My facials with Marcey have left my skin glowing. My massage with Sonia was phenomenal and by far one of the best I've had. Also, the girls in the front are super nice (Carly and Ally). Thank you Sandy for having an amazing team! I will be back=)
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October 2022 by Faith S.
I love this place! Every experience with the appointments and staff are so pleasant. It's difficult to get an appointment because of my own scheduling reasons (a week out and changes always) but that just shows how busy they are and how many other people love going!!
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October 2022 by Leslie Goldberg
I have a membership here and thoroughly enjoy it. I go once or twice a month. I have tried other Massage Envy locations in the IE and Eastvale has the best firm pressure massage therapists. Olga and Sonia are the BEST around!! There is a trick to getting on the schedule.. you just have to book in advance. 2 or 3 month out.
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September 2022 by Alex S.
Management change for the better! Great friendly staff. Love getting my massages their. Friendly, clean, and are not pushy to sell any extra items.
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August 2022 by Lindsay Shahan
Going here on a regular basis has helped my stress levels and reduce my carpal tunnel symptoms. They are amazing message therapists, truly a therapy physically and mentally.
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July 2022 by Caroline Hutchings
I've never been so frustrated working with a company. Each month I am charged for a new session, yet it is impossible to book a massage within 30 days. Due to COVID I accrued months worth of sessions because they still charged me even though they were closed. In an effort to use some of my banked sessions I took 2 friends to get services with me. They only allowed me to transfer 1 session! I had to pay cash for the 2nd friend!! When I tried to cancel the membership they said I only have 60 days to use all of my sessions or I will lose them ( I can barely get 1 massage scheduled in 60 days let alone 18)! Even though I have already paid for all of the sessions!! When I asked how I can stop accruing sessions and still keep the ones I've already purchased I was informed I can pay a monthly fee to put my membership on hold. In other words- I need to pay more money to be able to use the money I already spent!!
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July 2022 by Juls Verdugo
Front desk staff was very good. The Peel facial I did felt a bit rushed but my skin did feel really good afterwards . I was told by another facility I should of received a complimentary mini kit to follow my procedure. Eastvale claimed each facility is different and they do not offer this. So I lost out. I will be going to another facility for my next peel.
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July 2022 by Christian H.
This place is AWESOME!! Never been to a spa before. I had a massage and facial, my therapist was Olga!! She was very knowledgeable, kind, and made me feel very comfortable. My aesthetician was Brittany, she walked me throughout the session, explained to me all of the products, also very kind and friendly. Thank You Massage Envy! Definitely be returning
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July 2022 by Ahmed Sehsah
This locations customer service is horrible , they want to blame everything on “covid” and want you to be ok with them canceling appointments but still charging you your monthly fee. Spent over a month trying to get someone to call us back and we left 20 msgs and made over 50 phone call, even after they agreed to cancel our service we still got billed . DO NOT DO BUSINESS WITH THEM!!
