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November 2023 by Natalie Guzman
Very clean area, but raising the prices very frequent sucks. I wish they can just lock you at a rate instead of increasing constantly and making it so expensive. Don’t recommended it. They start you a low price and increase it way too much.
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November 2023 by Jesus Zuniga
I dont ever leave reviews for anyone but I had to this time ROSIE and EMILEE HAVE GREAT CUSTOMER SERVICE ! Very tentative and helpful! If anyone comes and sees this review, make sure to go when and only ROSIE AND EMILEE IS THERE. If they are not there don’t even bother going in. Thanks for all the help Rosie and Emilee !!! ??????
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September 2023 by Sona Patel
Gaslight price increases!! My storage unit went up by $200/month with no warning. Absolutely worst customer service. Manager is never available and so ridiculously rude.
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September 2023 by Tess Rocero
Laurie is an excellent manager. She’s very helpful in assisting us in every way to make it easier and convenient for us. She’s truly an asset to your company.
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September 2023 by Jose Samaniego
Great customer service! Very knowledgeable, extremely respectful, and welcoming. Definitely referring other people here. Thank you Lori!
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September 2023 by Charles Williams
Toi was great! She was very knowledgeable and patient while I was deciding on the storage space size! If your looking for a storage unit ask for Toi!
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September 2023 by Andre Almond
Lori was super helpful and great service! Would highly recommend coming here
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July 2023 by Misty Johnston
The storage is very clean. Entrance is simple. Employees are nice. They could use more carts. That I agree. However, I would of gave them 5 stars if there rent prices were not deciving. Rent my space in March 2022 it was $200.00 a month. A few months later I got a notice it was going up to $330ish then fast forward June 1, 2023 another friendly note in the mail it's now up to almost $450.?? It is way way too much. We are now going to have to look for another facility. I don't know how they can charge new clients $211 and raise rent on existing ones ridiculously. Sure not a way to keep customers. Love the storage but rent prices are forcing us to take our business elsewhere.
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June 2023 by On iT
Thank you Toi for your service and helping me get my unit together. After realizing I needed a bigger unit, I revisted and was able to find the unit of size that I was looking for, thanks to Wendy and Jordan for their help with making this all happen in a short amount of time without any issues.
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June 2023 by Lindsey Martin
If you want to be gaslighted every 3 months for a price increase without any form of notification, then this is probably the place for you.I started at $190, they attempted to increase the price to almost $400 in less than a year.Awful service, no communication in rental increases, only DAY OF. If you call to complain about the rental increase, they push you to their voicemail, with only an SMS follow-up.No forms of communication regarding failed payments, but instead jacked up extra pricing. Not worth the money here.The entire building smells of burnt rubber and elevators constantly make you sick from the smell.Do yourself a favor and look at other storage spots.Quick Update: If you try to leave, they will up charge you. They'll also refuse a legal refund and credit which you are owed. This goes against their refund policy.
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May 2023 by Angel Macias
Manager Lori from public storage gave me the best customer support that I had on a long time.
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May 2023 by carson sandell
Fernando was a big help to me today and he got a really complicated situation solved with no hassle!
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April 2023 by Your_local_wxxb.
We told them that we moved out of the storage they said that they didn’t I was in the hospital gave somebody to try to give them the keys and nobody was there so we left it on the door. I called back a week later and said we’ve been trying to get a hold of you guys to tell you we moved out. You guys never called me back for the last two weeks so then they ended up charging me 600 and something dollars. And threaten me to put it on my credit but I’m very very sick so now I have to pay out of my pocket 600 and something dollars because none of the ploy ease a public storage wanted to listen to us. One lady said I’ll put it on the computer cause I don’t see the keys there so they can drill it out the other she did not say that I said yes she did so very rude unkind never there to make payments never on time when you want to make a payment so they like to make you pay late fees and everything always raising the rent on every six months too much money look for another storage don’t go to them
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April 2023 by Lisa Vallez
Horrible smell on the bottom level of the inside of the building. Been here a couple times in the last 2 weeks and how are they not doing anything about it? Can't even avoid it because it hits you once the doors open!!
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February 2023 by Daniel Yang
I would highly recommend Public Storage and Lori to anyone looking for the right place to store their belongings. My family and I did not know the first thing about how everything worked. Lori provided exceptional service sharing her knowledge and expertise. She was super helpful, assisting us in finding the right space at a competitive price. Lori and her staff were both professional and personable. Most importantly, Lori really took the time and made suggestions based on our best interest. We truly appreciated the outstanding customer service experience which is so rare these days. Public Storage is lucky to have an employee whom takes ownership of her job like Lori does. Thanks again Lori!
