-
February 2024 by Danny Kashou
My wife is in this store twice weekly and spends like crazy here. This week she is working on a church party and responsible for centerpieces so she purchased 37 items that were the same. The same day she went back to return/ exchange for a smaller size. The cashier informed “very rude” that they could not be exchanged or returned! Stated that it was seasonal item that could not be returned/ exchanged. Asked for manager and he was nice but same reply. Another employee came jumped in the conversation and began yelling at us stating that she tells all her customers that seasonal is not able to return. Blah blah blah. We asked to return and see the “manager”. The next morning I returned and a very kind lady said yes they were returnable/ exchangeable because they were “in season” vs out of season. So because my wife was not with me I told her that I would return later in the day or the next morning …….. To complete the transaction! My wife and I returned later that day, and the employees that were there were aware of the situation, and a different manager came out and said that they were not returnable as the other manager had stated, and they basically said she was a keyholder had only been there a few days, and she had no authority to do what she did. Now we need to return one more time. This is the third trip to this store for a simple transaction.Extremely disappointed in the customer service the policy that is not clear nor is it posted anywhere visible to a customer. The only place that is visible is on the receipt which makes it too late to make a decision because once they hand you the receipt the transaction has been completed.Very unfortunate as the store is in our neighborhood and we were weekly customers thereBuyer Beware of this awful customer service and more importantly, extremely rude Disrespectful employees.
-
February 2024 by Robert E.
I have given a review before but I felt I needed to give a newer one. Specifically the cashier who help me was awesome. The Oldman in front of me was really rude a was making a scene. The cashier just smiled and did her job. I wish I got her name it was today at about 230 pm.
-
February 2024 by Sebastian De Jesus
The worst customer service I've ever experienced.We got there at 8:30pm and she kept on telling us to start checking out. By 8:45pm she told me if I did not have my stuff on the register that she would be kicking me out and I wouldn't be able to purchase anything.
-
February 2024 by Victoria Cardona
Hardly anything is 99cents anymore. Very disappointing. I'd rather shop at Dollar Tree.
-
February 2024 by Lunetta P.
Poor customer service from cashier with heavy makeup in check stand #1 today. She woke up on wrong side of the bed. This store is becoming run down unorganized looking. The Dollar Store in Santee off Mast is so much nicer and has much more to offer. Customer service is important as well as a clean organized store. This place doesn't have either unfortunately! And they don't except Apple Pay! Get with the program!
-
December 2023 by No one You Know
Nice produce that surprised me. Decent frozen food section. Many good deals to be found.
-
November 2023 by G A
Based on my experiences here, this store has some good items at value prices. The store has been pretty disorganized the times I've visited. Customer service has not been the best. Would recommend for the prices, but not for the customer service or organization of the store itself.
-
November 2023 by nate brain
Need to get their pricing tags right at the store. I'm tired of spending my time shopping and spending half of the time at the register of items that aren't what they are priced and it ends up being more consumers expect consistency at the dollar store in lately it hasn't been that every time I go in it's either a different price cost more it's not a dollar it's not $1.49 it's two dollars and it's not labeled get it together.
-
November 2023 by Anthony Beard
Had a wonderful shopping experience today. Was cranky going through the line because there was one cashier for the entire store. The girl who helped men (Aisha I think her name was?) She was so incredibly composed and it's like the stress of the line didn't even matter to her. She was kind, fun to talk to, and just let the stress of the overpacked store roll right off her shoulders. Also she literally worked at lightning speed.I'm really stoked on this experience. And I'm really happy that I had her as my cashier. Great placem great staff. Great savings.
-
October 2023 by Roswitha Yeargain
There were no shipping carts available. There was only one cash register open with people with full shopping carts in line. I left without purchase
-
September 2023 by David Goat
I am customer since the first day this store opened I mean .I was a happy customer, is there on charge since a few months a Mgr named Leonor she is a very rude woman, I walked in in the store with my son we see lots of stuff to decorate my the class room.I asked him to go grab a cart and he grabbed the cart left on the middle of the store with a few plastic bags my son turned around with the cart to bring it to me and a she stepped out of a little room on the corner (may be an office)she's coming toward him yelling to my 5 years old son "hey hey leave that cart there", "I am using that car", why you are taking it? is my the one I am using it" go get one outside" she was yelling across the store there were about 8 customers all of them agree with me that this woman is acting wrong, one of them she said she needs a DRUG TEST and she didn't care she keep going yelling to my Son.I tell her is no reason to be yelling to my son he doesn't know is your cart ,a arab woman she works there brought a cart to me she turned her back on me and started laughing and joking with the manager talking bad about me and my Son I push the cart on the side and walked out. This Store is becoming very popular to have a very bad Mgrs .with a big BAD attitude towards clientele. I go there 3,4 times a week I saw it all this is a CALL to the regional Mgrs please take care this store, is sad you have this aggressive people as Manager working here behaving against kids like mad gorillas.HEY LEONOR YOU SHOULD BE HAPPY TO HAVE A JOB-paycheck,,but you hate it jha?now I shop on Baltimore store is far from home but is worth it. I see the Mgr there very professional with such a good attitude!! taking care everything-the whole store registers at front store and customers -Baltimore store is my store now.
-
September 2023 by David Maiden
I am customer since the first day this store opened I mean .I was a happy customer, is there on charge since a few months a Mgr named Leonor she is a very rude woman, I walked in in the store with my son we see lots of stuff to decorate my the class room.I asked him to go grab a cart and he grabbed the cart left on the middle of the store with a few plastic bags my son turned around with the cart to bring it to me and a she stepped out of a little room on the corner (may be an office)she's coming toward him yelling to my 5 years old son "hey hey leave that cart there", "I am using that car", why you are taking it? is my the one I am using it" go get one outside" she was yelling across the store there were about 8 customers all of them agree with me that this woman is acting wrong, one of them she said she needs a DRUG TEST and she didn't care she keep going yelling to my Son.I tell her is no reason to be yelling to my son he doesn't know is your cart ,a arab woman she works there brought a cart to me she turned her back on me and started laughing and joking with the manager talking bad about me and my Son I push the cart on the side and walked out. This Store is becoming very popular to have a very bad Mgrs .with a big BAD attitude towards clientele. I go there 3,4 times a week I saw it all this is a CALL to the regional Mgrs please take care this store, is sad you have this aggressive people as Manager working here behaving against kids like mad gorillas.HEY LEONOR YOU SHOULD BE HAPPY TO HAVE A JOB-paycheck,,but you hate it jha?now I shop on Baltimore store is far from home but is worth it. I see the Mgr there very professional with such a good attitude!! taking care everything-the whole store registers at front store and customers -Baltimore store is my store now.
-
July 2023 by Linda Ridge Johnson
The reason that I shop here is because I can purchase a 2-month's supply of many items that I regularly use while paying half the price charged by popular stores! It's very budget-friendly.
-
July 2023 by chris bohringer
I've started going here more than the one on El Cajon Blvd because they have better fridge stuff and there's never an issue getting a shopping cart.
-
July 2023 by patricia baker
Prices have been raised some, but good customer service ?
