-
November 2023 by Ana Villaescuza
Shopping was great - salesperson helped us find what we were looking for, at a great price and were able to take home same day.Ended up buying a sofa/loveseat as well and scheduled for delivery a week later.Confirmed delivery via phone call, email and text 2 days before delivery. Come delivery day, no one showed up. Called the store only to find out that no one showed because the complete set didn’t come in. So instead of rescheduling delivery or delivering what they did have… they no showed with zero communication.Meanwhile we waited all day.From that point on, I was called nonstop to reschedule, now they were in a rush to deliver!After a few days of cooling down and not being able to reschedule due to conflicting schedules, I canceled the order. The confirmation email never came in, I eventually had to walk back in store to confirm and settle balances.The salesperson called me to reschedule, unaware of cancellation. When I explained what happened, the response was: “don’t be that way”.Delivery dropped the ball, but as a team, Ashley failed to communicate even amongst themselves.
-
November 2023 by Kathy Tyson
This was my 1st experience shopping at Ashley Furniture in El Cajon. Great selection. My husband and I were purchasing a kitchen table which we found within 15 minutes. Despite that it was Black Friday and only half their staff showed up for work, the manager and cashier were friendly and communicated all the details about our purchase. We are looking forward to receiving our table after the holidays and will definitely shop here again.
-
November 2023 by Jon Wooldridge
We were shopping for a new Love seat at Ashley and we were greeted by Carolina. She listened to what we wanted and started suggesting various pieces. As we walked..we shared a bit of our personal history with and she was quite moved by our story. We found a piece we agreed on but were uncertain at that time and told her we'd be back.Fast forward a couple weeks l8er and we returned to look again. Carolina saw us coming in and made sure to see to our needs. She even remembered our story. We made the purchase. She walked us through the entire process right down to the shipping date. We can't say enough about her. She is what we'll remember most about Ashley Furniture.SHE IS ASHLEY FURNITURE ❣️❣️❣️
-
November 2023 by Jose Adame
Great service from Retail Sales Associate Andres Santacruz.100% satisfied with our purchase. Also, Blake Johnson explained every detail on some of the bedding options. We will definitely be returning for other furniture.Thank you.
-
November 2023 by Vince Mikulanis
We purchased a chair but it was more difficult than it needed to be. The salesman was obviously new at the job, didn't know the products or understand my wants. His accent was difficult to understand and I realize he was just doing his job but he should have had a "coach" with him to answer questions that he couldn't answer without going back and forth to the manager for answers. I requested a daylight delivery because our driveway is too long and dark to negotiate after the sun goes down so let us see how that goes. It could have been easier for your customer.
-
September 2023 by Andrea Bello
Patience was very helpful and observant of what we needed. She was very patient and stayed with us the whole time to help us decide what to get. Great customer service. We will definitely come back.
-
September 2023 by Ryan Ecsedy
What a fantastic store. Very friendly and helpful staff. We came two days in a row and they remembered us and our names. Mary helped us with everything and was always there when we needed help. They have such a wide selection of everything so you can find the prefect piece for your home.
-
September 2023 by Gissel Smith
Dally helped me find me my dresser and she was amazing help. I left twice and she was patient and helpful the whole way. Explained everything in great detail. Susie was also the sweetest person ever and made me feel super welcome.
-
September 2023 by Nalee Staton
I did reach out to below email & not helpful. Same issues & service from this dept as well. Not happy!Beyond unpleased with the service received through not only the store but the customer service over the phone for Ashley Store. I got a brand new table & chairs & paid for delivery & assembly. Upon the original set up it was not assembled correctly! They came out two times & screws are falling out (I have a crawling baby.)Remember paid their professionals to assemble! called customer service several times with no follow up or call backs. Manager in the store continues to not be available due to "high call volume." Which has been an issue of "high calls" for 3 weeks! Furious that I have a brand new table falling apart that is not being fixed or replaced & has been a huge issue.
-
July 2023 by Pablo Perez
Great customer service Ranya took care of us from beginning to end helped us choose some great quality furniture. Made if friendly and professional service.
-
July 2023 by Sylvia White
Nathan was my salesperson and he was great from beginning to end! My husband and I are moving to a new place and needed new everything, despite how picky I may have been, Nathan was there through it all and was so patient with me which I’m so grateful for! He is very knowledgeable and if by chance he was unsure of something- he’d quickly find the answer instead of just guessing or assuming, again very grateful for that!We are very blessed to have been able to buy the furniture we got and very blessed with the salesperson that was right for us!
-
July 2023 by Megan Young
Dally was amazing helping it to pick the perfect furniture for my new space! I'm grateful to have great people working there. They made it so easy for me! Very helpful! Definitely recommend.
-
July 2023 by Natalie Newson
I have been shopping for a accent chair for months to go in my bedroom/home office. I stopped in today and was greeted by an amazing salesperson Jesus’. Jesus supported me in finding the right chair in my price range. It was a chair 50% off. Jesus made sure I understand the sale and he ensured I would be satisfied with my purchase. Jesus’ professional, no nonsense but friendly persona was just what I wanted. The entire staff there were friendly and projected a team atmosphere.Thank you Jesus!
-
July 2023 by Chris
Our shopping experience was phenomenal!! Ben went above and beyond to help us out with our furnishing needs... As first time buyers, it can be overwhelming and intimidating, but Ben gave us a piece of mind and made the transaction and shopping experience a breeze... If only all sales Representatives were as great as Ben. Thank you Ben, we'll be doing with business you and only you again when the time comes...
-
July 2023 by Roberto Nava
Great experience, shout-out to Patience who assisted us with our purchase. Straightforward process. Fast premium shipping included in our purchase (we are getting our couch in 4 days!). Great deal on the 0% interest.