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December 2023 by Jennifer E.
Went in tonight 12/17 on a busy night 8 days till Christmas. I went straight to the register asking for help to find a previous purchases as I wanted to buy my husband the same work boots he likes. Max took the time with a long line of people to find the boots then got them for me and rang them up without me having to get back into line. I appreciated his patience and willingness to help me. Way to go Max!!! Thank You
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December 2023 by Sheila Toor Snyder
Trying to buy foam insert to resize a hat. Didn't have any rolls left.
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December 2023 by Nicole P.
I went in to boot barn last week to buy some new boots for a friend of mine. I patiently waited for someone to help me but all the employees were busy helping other customers as they should be. I found a employee named Kiana she was standing around so I asked her for help. And her response was so rude and disrespectful she let out a very obnoxious sigh and said I'm busy at the moment. I couldn't believe it she was just standing there the only employee not doing anything. She tried to get a different employee to help me but they were assisting another customer. She said someone will be with you shortly so I patiently waited next to her and she pulled out her phone to scroll through Uber eats! I left the store and won't be coming back. Completely lazy and disrespectful
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December 2023 by George E.
I must have been invisible today. I stopped in to see if they had a hat in my size that another location I recently visited didn't have. This location not only didn't have it in my size but I was NEVER acknowledged as ever being in the store. No one greeted me, nor did anyone assist me. I walked out of the store hatless, except for the one I walked in with. I did appreciate the fact that they had Christmas music playing. I can't comment on value as I walked out empty handed. Did I mention no one acknowledged my presence in the store. To be fair they did seem to be short handed.
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September 2023 by Marie Oefinger
They have a good selection of clothing although rather pricey still cute things for women really nice selection of Boots for women and menWent in there for a new belt had sticker shock 80.00 for a belt nothing fancy about it either the employees seem nice enough but watch you like a hawk kind of an uncomfortable experience even though you spend close to 300.00 I guess they still think your shady..lol
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September 2023 by Michael F.
First time buying boots. Mia was super knowledgeable and find me the perfect pair at price that won't make you faint! 10/10 must recommend this location.
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August 2023 by Paul P.
I needed boots and western hat so I went to boot barn in El Cajon ca. when I walked into the store I was greeted by Meghan. She very nice. Ask what I was looking for and I told her. First she found me a nice western hat. Then we tried on few boots she keep looking and found a nice square toe boot. Fit great. I walked in a city slicker and walked out a cowboy. Great customer service. Meghan was great.
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July 2023 by Loren Martin
Been ignored multiple times, when you walk in with work clothes on and not dressed up like a city cowboy they don't give you the time of day. Posers working there are extremely unhelpful. Left 2 different visits with horrible experiences from the staff. If you don't want to buy $1000 boots or $500 hats they think you are cheap and treat you poorly. Whole place should get shut down. Shame wild bills is closed, need another western wear in east county.
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July 2023 by Aurora Munoz
Boot Barn has a good selection of boots of any kind, work, or casual. But I really like the clothes selection of women's sizes
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May 2023 by Kikig Garcia
Great prices. Great selection, and great people.
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May 2023 by Danny M.
Got married in April and the attire was western. Boot barn had everything I needed from a cowboy hat, bolo tie and boots. Krys was excellent in assisting me when I came in a week before the wedding. My dog had sat on my cowboy hat and bent it. The wait was 3 to 4 weeks for reshaping, but as soon as krys heard it was for my wedding that weekend, she expedited it and it was ready that week! The service at this location is top notch. I will definitely be bringing my business back here.
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May 2023 by Derek Y.
On a Tuesday around noon I figured a perfect time to get some work boots. Not too crowded, I can get help for any questions I had. Well, it was not crowded! Myself and two other gentlemen looked, tried on, tested many boots. Probably 15-29 minutes, not a single staff came over to offer assistance or answer any questions. They were definitely there, their voices carried throughout the entire store. None felt the need to provide any assistance. It would have been nice, especially while I'm spending $250 on boots. The quality of Service has been declining for a while now. Bummer.
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May 2023 by Phillip Marable
If you're looking for a pair of boots, boot barn is definitely the place to go. Really nice people know what they're talking about had a very good experience and I think you will too. Give it a try
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April 2023 by R Micks
I love the Boot Barn, the staff and the prices.We went to look for some things for the rodeo and found a couple of shirts and some pants.The sales staff are super helpful and actually seem to enjoy working there.
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March 2023 by Jill L.
All I can say is every time I walk in the store, I am greeted with the friendliest customer service. These women are just amazing. Today Patricia helped me at the location in El Cajon. She was patient helpful and even suggested different brands based on what I was looking for. Today I walked out with a white pair of boots that are comfortable, and I have the products to keep them clean and waterproof, thanks to Patricia!