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February 2024 by VONGOLA “TheOriginalVongolavxi” VXI
All employees are nice and experienced they typically get you in and out and if you have an issue there usually able to fix your problem
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February 2024 by Roxanne Her
Poor customer service with associate Marcela and what's your name what's your name "American lady to the left side of her"
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January 2024 by Bernardo Maqueo Ortiz
great bank. staff is very helpful and kind helping me open an account.
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November 2023 by Alexis G.
worst experience I ever had people are so unprofessional and the one called Marcela has 0 customer service.
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November 2023 by αимαя мαjєiɒ нυssαiи
Mena was so Helpful and so kind she explains all details.. Thanks Mena
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October 2023 by George Morse
This bank.My wife and I go to the teller and order a new debit card. So I give the teller the old card to trash.We immediately go sit with a woman named Mina who proves education is not needed in banking along with common sense or compassion.Mina refuses to assist because I gave my 2nd ID to her co-worker to throw away.Oh yes...we got to hear all of the patronizing "Im so sorry" and "there is honestly nothing I can do".ButThere is not a person reading this that believes there is nothing that can be done.I have my ID. All my information. I only moments ago gave my debit card to her co-worker still there behind counter.Was it laziness? Careless? Thoughtless?Well, if being hosed over by someone with a smile and a shoulder shrug is what you like in banking....Then come on down to Chase on Johnson.Horrible. Perhaps if we were wealthy?
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October 2023 by George M.
This bank. My wife and I go to the teller and order a new debit card. So I give the teller the old card to trash. We immediately go sit with a woman named Mina who proves education is not needed in banking along with common sense or compassion. Mina refuses to assist because I gave my 2nd ID to her co-worker to throw away. Oh yes...we got to hear all of the patronizing "Im so sorry" and "there is honestly nothing I can do". But There is not a person reading this that believes there is nothing that can be done. I have my ID. All my information. I only moments ago gave my debit card to her co-worker still there behind counter. Was it laziness? Careless? Thoughtless? Well, if being hosed over by someone with a smile and a shoulder shrug is what you like in banking....Then come on down to Chase on Johnson. Horrible. Perhaps if we were wealthy?
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September 2023 by Worthy H.
Clean inside, always security on standby, staff is fast and responsive. Chase has good customer service and they give you accurate information! .
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August 2023 by Tina M.
Unfortunately, it seems I was given the runaround at this bank. So it ended up that I simply was never served. I'm wondering how that even happened. Perhaps this Bank is not committed to serving all people who are members of the public? This is never happened to me before at a bank. Sad to say that their service is so substandard. It really makes you wonder what is going on there.
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July 2023 by Derp Derp
No one ever answers the phone here.
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May 2023 by Breanne Smaulding
Alexander helped me open my account, he was super helpful, patient and thorough in explaining what I needed to know; always asked if I had any questions. He also was very considerate of which accounts would be best for my personal situation. I really appreciate his customer service.
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April 2023 by Shon
Totally ignored.... i think it was the bank manager that walked by asked if we needed help... told us to wait then the next person in the door he put with a banker... making us wait.... 10 mins later I was done being disrespected... maybe it's not just this branch...
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December 2022 by Sonya T.
This was my third branch today that I attempted to convert my son's Chase account. Although Chase allows walk-ins, this branch made up they had upcoming appointments. All the while, four employees were enjoying their private conversations. Will not be returning to this branch.
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December 2022 by L T.
Don't go this bank they don't do nothing to help they just sitting on there a** with not even making an effort to make a bank account
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August 2022 by Brian M.
Account representative told me since I had someone linked I would not be charged service fees. Proceeded to charge me over $350 in service fees. When I asked them to close my checking account they closed both of my accounts and said they would send me a check. It's been two days and I have not received my check yet. I was a private client and they did not provide any private client services, but they still charged me the fees. Horrible bank, use a credit union.
