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January 2024 by Devin H.
Scammed by ATM here on 01/10/24 around 10:35pm. Went to go pull out $500 in cash advance money from my credit card and it kept rejecting it. I try for about 30+ minutes to pull money out and it refuses to go through. So I then go across the street to 7/11 and pull money out there no problem. Today I woke up to a $500 charge from citi basically claiming I received $500 in cash from their atm on top of the other atm money from 7/11 I pulled out!!! I called that same night and the rep said I was okay and the charge wouldn't go through and of course...it went through. Now i'm dealing with disputes. DO NOT USE THE ATMS HERE!!!!!!!
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November 2023 by Summi D.
Never seen that before, I checked the hours before coming to this Citi bank branch. I reached at 2.30 and get to know they are closed for 30 minutes. For what reason? No one knows. So I waited under sun sitting in car for 30 minutes to get cashier check which was very urgent at 2.30. I also saw other people sitting outside waiting for branch to open so work is started. I never saw that before, neither there is any hour update on website. It's very inconvenient for not letting people know the daily hours of operation, the only valid reason I think they did that because they just chose to close whenever they want.
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August 2023 by Brielle W.
Citi Bank has the worst customer service I have ever experienced and I do not recommend banking with them in any way.
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August 2023 by Beth W.
Nancy helped us open a saving account although we didn't have an appointment. Since we were there when they opened she was available to help. Make an appointment to be safe. Nancy was professional and friendly. She's very organized and helpful. The process took an hour. The bank was clean. The other tellers were very nice as well.
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September 2022 by Lawrence P.
Incompetent. Branch and phone reps are in different pages. Was literally transfered 5 times and they claim there are no supervisors to speak with. Ultimately they say to go back into the branch after an hour on the phone. This is 2022. You would think online access for my new account should be standard. Each person I spoke with was working hard to transfer me to someone else instead of fixing the problem. I'll most likley be switching back to Chase where I've never had any issues.
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December 2020 by Lyle D.
This branch may have the dumbest people I've ever met working at it. My teller, a young woman was so incredibly d*** she forgot the password to login to her own machine and her manager another woman couldn't help figure it out for about 10 minutes. Then they had the audacity to be mask Nazis about things when no one was around me for at least 15 feet and there's a giant piece of plexiglass between us. What is the world coming to? Virtue signaling over actual virtuous behavior.
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September 2020 by William M.
I have been with Citibank for over 20 years and just in the last they they continue to make mistake after mistake and keeps costing me. I asked for a new bank card only because mine was cracking, so they canceled my current card and took 7 days to get me a new one. Then this week I called to make sure I didn't make a duplicate payment and they misunderstood me and canceled my credit card leaving me high and dry again and with no plan to expedite things faster. Anyone I talk to cannot understand me and continue to screw things up for me, and all I get is sorry with no action. DONT BANK WITH CITIBANK, AWFUL!!!!
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February 2020 by Robyn M.
Terrible customer service experience. The teller was too busy cleaning gum off the counters to help me. The teller who finally came out to help me, didn't know how and ended up asking 2 others if they knew how to help look up my account. This branch is disorganized and has an unpleasant odor to boot. Do what you can to bank online.
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April 2019 by Jamila M.
Horrible! There was an issue with my bank account. I called and spoke with customer service they advised I close out my current account and open a new one and to go into any branch to do so.. I was in the El Cajon area so I decided to go in, biggest mistake ever! What's that saying - stick to what you know.. I go and a teller ask me what do I need help with I tell her i need to speak with a banker regarding my account she insist she can help and a man walks over who I guess was the branch manager. I explain my situation and he tells me to have a seat the banker is on the phone she will be with me. Here she comes! Dressed unprofessional and her customer service was definitely unexceptional! She looks at me weird and tells me to sit down. Long story short instead of helping me with my needs she tells me to close my account because there's nothing citi bank can do! BS! I spoke with customer service who advised me on what i needed to do and there shouldn't be a problem. For whatever reason her lazy a** did not want to help me!!! If i could give zero stars I would! Pathetic service and horrible customer service.
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March 2019 by Ricky C.
Citi as bad wells fargo I move accounts to a credit union from day I have been very happy been over 5 years ago much doing it right when to well fargo are c iti are chase and bank of America all bad there way no way bank with bank work and think that way
