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February 2024 by Nicole Wellman
Every single time I stop here first, there is a sign on the door "be back at ..." Every single time!!! I even called first this time! Going back to the mall!
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November 2023 by Ghaith Alarab
Cricket Wireless Authorized Retailer is a fantastic place to get all your mobile needs sorted! They offer a wide selection of smartphones, accessories, and affordable plans that cater to your specific requirements. The staff is knowledgeable and friendly, providing excellent customer service and helping you find the perfect device and plan. Whether you're looking for the latest iPhone or an Android device, Cricket Wireless Authorized Retailer has got you covered. So, if you're in need of a new phone or want to switch to a reliable carrier, head over to Cricket Wireless Authorized Retailer and enjoy a seamless mobile experience! ?
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September 2023 by David Keyte
The customer service at this location was decent enough, but the coverage is terrible, had to get a new phone service in less than a month because the service was basically unusable for me.
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May 2023 by Me mysel and I
This review went from 5 stars to 1 star thanks to Mel. Mel was zero help today when I brought my concerns to him. He was happy to direct me to Metro PCS over an error he created. I’ve been inconvenienced 3 times due to errors made by Mel and he didn’t want to make it right. After purchasing a new phone, my service was disconnected. I went down to Cricket. I allegedly owed $20 they forgot to charge me for. Then my bill went up. I had to go down and find out why. Now he took me off auto pay. For crying out loud Mel, get it together you Jack wagon! When customer service sends you to another company… what do you do!?! Guess it’s off to Metro PCS I go. Sad too, I been with Cricket for years.
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December 2022 by Diane Greene
Amazing employees willing to help and answer questions
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November 2022 by Deb G
Brian is knowledgable and oh so very helpful! My small 32 gig cricket phone is old and he helped me understand the phone is too small to carry all of my content. THANK YOU AGAIN BRIAN!!
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November 2022 by Melanie Johnson
I'm very upset with cricket service lately!!! I've been having internet problems with my unlimited plan for like 4 months now.. called 611 they had me do all kinds of stuff to my phone and it didn't help with the issue. I went into the store and they said a new sim card would fix the problem.. it didn't. Went back in a few days later and they said I needed a new phone. Bought a new phone and still the internet only works half the time.. I'm beyond upset. I'm about to change providers..
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October 2022 by Steven Duncan
Most excellent service today with Brian... Great customer service walked me thru everything and applied the discounts available...I'm leaving a happy camper and with a new 5G phone... thank you Cricket ?
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September 2022 by Jimmy Villa
Helpful, fast, & friendly. Staff was well informed.
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August 2022 by michael williams
Terrible I have to go in and make my payment because their app took Six payments out instead of one and won't return my five payments.
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July 2022 by shawntel moore
Thank you Aron! This guy will take his time with you as long as you give him time,the most patient employee I ever met!
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July 2022 by Michael Wayen Robinson
The manager Aron deserves a raise! His team and him are the most helpful people! Thank you guys!
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June 2022 by ghalab hamad
The worst customer service ever. I bought a line couple months ago. When I tried to move it to my wife's account a young man there named "Bryan M", told me this number is under completely different name and he can't do anything about it and I need to contact cricket customer support. I did and they told me to contact the local retailer. I went to different branch and they figured out this guy sold me a line that used by different person and this guy always causes troubles to customers.
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June 2022 by Mustafa Al-Dulaimi
Bryan provided excellent service for me. He was so helpful and patient. Thank you
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June 2022 by Jocelyn Torres
The staff was very nice and helped me quickly!
