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November 2023 by Shana H.
Well, after 30 years together, we decided to get married! My husband was looking at Pawn shops to buy himself a wedding band. He had heard you can get more for your money if you check out the Pawn shops. We went to El Cajon Jewelry and Loan and after trying on a few rings, he found the ring he wanted. This was our first and only shop we went to! McKenzie was so helpful. She helped him get the proper sizing done so we could send it out to be made his correct size. They knew the wedding was just a couple of days away and her and Gary put in a request to get the ring back in time for the wedding. We really appreciated that! They were great! I mentioned that I had a few pieces of jewelry that I needed fixed and McKenzie said I could bring them in and they can have their expert fix them for me. No need to find a jeweler myself. McKenzie even called us after the wedding to congratulate us. That was so thoughtful! I was very happy and impressed with El Cajon Jewelry and Loan. I will definitely be back!
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October 2023 by Elia S.
My husband and I called about selling two diamond rings after being denied or receiving rude treatment from employees at other pawn shops. Stephanie answered our call, she was very polite and friendly. As we described the rings she was informative and assured something could be done. When we arrive we were greeted my McKenzie who was extremely professional and jewelry savvy. While doing the transaction she explained all the steps, kept a friendly attitude and was easy to talk to; which we were very grateful for. We were happy to have gone to this location and in the future if we have anything else to sell, we will definitely return.
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October 2023 by Michelle M.
It's not often enough that we recognize others who work in the service industry. I'd like to take a moment to acknowledge the folks here and to say, thank you. I walked thru the doors the other day and was greeted with a warm welcome. Devin initially assisted me with my inquiry and shortly thereafter, Mckenzie and Melisa jumped in to expedite the process. The conversation with all 3 employees was friendly, easy and enjoyable! I received a quote beyond my expectation for my items so all in all, it was a great day! Thank you Devin, Mckenzie and Melisa for showing up and doing what you do. A little kindness really does go a long way and I appreciate you all!
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September 2023 by Raymond R.
I felt the ladies were nice and polite and I got the same price most other places would give me so was happy with that. But they did right some bs on the sale ticket they said my 14k gold necklace was semi hollow and had some damage which was a bunch of BS. The necklace had just been repaired one month ago and was surly not hollow anywhere. I get they have to do their BS on the ticket. I felt there was no need for that as I was offered the same price else where and they said none of those things. All that being said I guess would go there again because in the end they are all the same they all lie for the dollar. IN the end I got a grand for a necklace I paid $150 buck for. .
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September 2023 by Eric Mack
Owner and staff were very helpful and knowledgeable in helping me pick out an engagement ring. They were very patient and gave me a great price on a new ring! Couldn’t be happier.McKenzie was awesome! Thank you guys!
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April 2023 by John Turner
I went in to purchase and sell gold and I must say Stephanie and Mckentie were nothing less than excellent. From their customer service to their knowledge of gold.. I most definitely will be going back
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April 2023 by Lorraine Spencer
Devin and McKenzie provided me with great customer service. Kudos to them both!
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April 2023 by Devin Osberg
The owner Gary is the best pawn broker in SD! Amazing one of a kind jewelry too
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March 2023 by David Jimenez
A place where the truth is stolen I came to change some earrings because they were too big for me and I didn't wear them even once. And I brought the receipt and they told me that it wasn't that they were wrong and they are the ones who made the note I insisted that it was the note and then the lady told me no that she couldn't change them anymore because three months had passed after the purchase a true contradiction
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February 2023 by RENEGADE RAT
Not a good place for precious metals exchange or loan. Customers in their own words are "NOT worth the risk". I would not recommend business here
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January 2023 by Lee A
First time ever here never coming back 50 cents for a 3 games that's worth $50 in the current market, and won't take them with out the system, why would you open every single case and the not offer me anything cause I don't jave the system? GO TO EAST COUNTY PAWN PEOPLE, they will treat you like family there, and will always give you a fair loan, in these tough times
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October 2022 by Sammy Glasser
I got a solid gold brand new chain from these guys and honestly can’t thank you enough. Gary and McKenzie right away took 40% off and I got my chain and cross! Can’t thank you enough for working with me and being so kind. Please don’t waste your time or money any where else.
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October 2022 by r6773
I came in today and was blown away by the professionalism and knowledgeable staff. I worked with Mackenzie, and she was the best. She was very thorough and taught me a lot about jewelry. She answered every question I had and helped me make a well-informed decision. I purchased a gold necklace at an unbeatable price from her, and I’m definitely more attractive now. 5 stars.
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October 2022 by Aaryn Fitcher
All the girls here are so amazing. They made me feel welcome and comfortable. They were very helpful as well. They have a great selection of jewelry if that's what you are looking for and their prices are very fair. I'll definitely be going there again. Thank you all ladies, keep being awesome!!!
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August 2022 by Griselda Medina
After checking out a couple of Jewelry places, I came across El Cajon Jewelry and Loan. I was having a hard time finding what I wanted. The other places were no help or willing to help. When I walked in El Cajon Jewelry and Loan I was greeted right away by 2 young female staff members. They were very polite. As I explained to one of the young ladies what I wanted, right away she said, “of course I can help you.” She was very friendly and full of positive vibes and energy. I will never forget the experience and amazing customer service she provided. Thank you McKenzie for all your help.
