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December 2023 by Hassan al-daraji
Q. Dose uncle Sam have to pay taxes . Dose he getAudited . Is a unicorn ? a male p eignsert .
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March 2023 by Izabella Chen
Came in to grab some hair stuff and nail polish and Reese was so so amazing. He gave us the best recommendations for products and was so so friendly. We will definitely be back
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May 2022 by Vian Dawood
I went to the 165 Fletcher ParkwayEl Cajon, CA 92020 Branch, the manager Angela was very expert and helpful, many God bless her, very nice lady and great in customer service, I always like to visit Empir for shopping, nice products
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April 2022 by Magdalena Ibarra
I like that is all kinds of good brands on products without to be licensed to get them
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June 2020 by ana castellanos
Not even worth one star. U said u would close in 10 min. I rush I still had 7 min to spare and u close the store
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March 2020 by Shelley L. Susman
This was a totally different store in the empure family of stores. I was very dissapounted upon the first moment as i had gotten directions for the store via another location and when i couldnt locate it inside the mall haven already driven way out of way to make a return when i called for location from inside the mall i mentioned i had a return and i was tryi g to find them . i was told they do not return hair products which was a completly different reaction than i exppected as all the other locations that i have been a customer of had no problem at all returning hair products if they did not work for my hair as in shampoo or conditioners . i asked if this was owned by the same owners or franchised i was told same family and i explained that the other stores do returns and i of course had my receipt toboot the clerk said that she would take a look at it and i said OK .When i arrived she seemed a bit hesitant as she said her manager has said no returns on products for hair but then she opened the bottles and said no she couldnt return the items i said why not she said they are over half used and i said let me look and i did they were above the halfway line and i said so . Then she tried to do it but the register seemed to be having trouble and then i suggested calling another store maybe a manager could be reached as hers evidently wasnt answering now and said to her that she would have to do it or that more specifically she wasnt allowing the clerk to do it and yet she was not going to be in until the next day. Anyway the clerk spoke to the other girl who had the knowhow to do the return asked her a couple questions as in is there multiple items on receipt answer was yes ihad spemt 225 at the visit to which the receipt was in question and then the clerk handed me the phone and said its really up to the person who is at the store and then i asked her if she would not mind if i got a thiird party that was in store patiently waiting as i was when the clerk was helping others in between handling my stuff or seeming to ...and the woan said she didnt mind at all looked at the product and daod it had over half product in the container still and then sorry thats when the clerk talked to her and then handed me the phone . And thats when she told me up to that person who was working. That is when the clerk said that it was the manager that was not willing to have my return done and wasno longer reachable that she would be in in the morning. The other store was closed and the clerk said i could go there amd she would have a look and of course i could also go to the store where i purchased. Over all i was very dissapointed and went out of my way to that mall in gas and probably spent 1.5 hours in total once i parked at the mall getting no where. That is it . Otherwise i have had great experiences at Empire and also i left my contact details for the higher ups to be reached as the clerk only gave me a return call option versus a number where i could call to let upper management know of my experiemce and hopefully be compensated or some changes made to that stores reaction and manager results that would be more aligned to proper customer service in the immediate future.
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March 2020 by Shelley Lynne Susman
This particular store did not take back a basic return of mine . The clerk was no returns WHEN I CALLED for sirections when in the mall. Other locations do returns no problem whixh is great because the products are guarenteed or can return . She said it was over halfway used. When i got there i even had another customer chexk yep over halfway not under. Then the manager told her on the phone that she would have to check it out amd she was not even there went way out of my way yo get to this store amd very disappointing as to the time in finding the time in the huge slow process only to be turned away . Family owmed biz they say. This one must be the red headed stepchils or ogre store! ?
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February 2020 by Ayman Shorees
Very bad products and defective and asked them to replace the item, they refused ? ? ? ?
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November 2019 by Lorena L.
The girl at the counter has never failed me (she is the one with curly hair) and has always provide me with the best service. She is so helpful and has so much knowledge and has always guided me in the right direction. I've gone in for hair color of preference and she would suggest product and describe what it does and how it will work considering the current hair color. Recently I went in cause I had my hair highlighted and it was severely damaged and she suggested products and gave me details of what it do, and I was so happy with the results. She is so knowledgeable and patient and just all around provides the best service! Empire Beauty Is the only place I will trust and go to.
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September 2019 by Virginia Hernandez Espinoza
I recommend this place. They will make ur hair shine and come back a live..love it
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September 2019 by Pamela M.
I have shopped at Empire Beauty Supply for more then 10 years. I will not be shopping there again. I recently purchased a new curling iron from the store on Fletcher Parkway with the assistance of a nice young woman. Nothing was stated to me that if it didn't work well with my hair that they would not exchange or let me return it. This was a $64 iron. When I tried to exchange it, I was told that it states on the receipt that they won't take them back unless it is defective. Of course I didn't notice that statement on the receipt and even if I had, I had already just purchased it. What kind of company doesn't clearly have a very well posted sign stating that policy right where they have curling irons? I asked to speak to a manager but was told thst don't give out that information. I asked them to call a manager but again was told they don't do that. Not a reasonable explanation for me. This is my first Yelp post ever. Too bad it's to let others know what a bad company this is.
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June 2019 by Yune Nielsen
We went in for the first time. Upon us entering the store, we noticed the female cashier/clerk was waiting on a customer. After they left, clerk acknowledge us and greeted us. She was very knowledgeable and helpful. Provide feedback and recommended certain brands.
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June 2019 by Violet Free
The people here are always super helpful and the prices are great.
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May 2019 by Joan T.
Great customer service ! She is so nice and helpful. I switched from Sally's to hear way better products and employees are helpful!
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April 2019 by Angela Sav
Love love love