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March 2024 by Julian Alcocer
Very professional and helpful!
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March 2024 by nettie one
Victor was very nice showing me the unit. Made me feel my items will be safe. Not like another storage company I shall not name
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March 2024 by Ryan Olive
Severus was excellent friendly staff great place
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March 2024 by Allan Kaye
Very happy with the kind and friendly service.I received there
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January 2024 by RAY SILVA
I’m very happy to post a good review. Any more it’s rare to find employees that are willing to work and share there experiences. I hade a good experience. I would and have recommended you to some of my friends.
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December 2023 by Dante
Victor was great with helping me and my family get a storage. Great customer service all around, very clean and will definitely recommend extra space storage to all my friends and family.
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December 2023 by Katie Ball
I know that the manager is on maternity leave so other managers are taking turns covering shifts and they are probably stretched thin on staff, but you wouldn’t know it by the service that they extend! First contact was with a really nice guy who’s name I didn’t get, who helped me at the phone center, absolutely top notch customer service. Then a Nice lady I think her name was Joy, or maybe I just assume that’s her name because she was such a Joy to talk to. She called to welcome me and plan my move in, we chatted about a couple topics that didn’t have anything to do with storage like holiday shopping etc. because she was extremely personable and very approachable. Then to top it all off, I hate that I am so bad with names, but I believe it was Zach, striking eyes and amazing personality, made my paperwork and move in easy! very professional team and very down to earth great people here. Everything went well and smoothly thanks to the collaboration of staff and managers from it seems many locations! Good job guys, thanks for being awesome!
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December 2023 by robg187
Nice storage. But they will raise the price double or triple within months . Its unfortunate how some companies chose to do this . I have a 5×10 storage . Move in price was $149 and now it's $250 a month! They claim is the going rate as if I Didn't research what the going rates are! No one is charging $250 for a 5×10 now I have to waste more time and $$ to move out
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October 2023 by Todd Goswick
Showed up and lock was supposed to have been left inside locker. Lock was not there. Since I had my own Paddlock I went a ahead and unloaded everything into the unit. When I went to put the lock that I had brought with me I was dismayed to find that there isn’t a place for any other lock accept for the cylinder type lock that was supposed to have been provided. So seensbhow the gate is only open until 8:00 pm and it was now 7:35 I had to rush and out everything back in my truck. When a confirmation email is sent stating that the unit is ready and you’ve been charged 19.99 for it then I would expect it to be there. Needless to say not a very happy camper. So far it’s not winning any awards from me. I think a substantial discount is in order.
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October 2023 by Kaylee Cardona
Victor was very informative, nice attitude and knowledgeable. We would recommend your storage place to our friends. Thank you
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October 2023 by Miriam Montoya
Today I went to rent a unit in the morning and everything was excellent. At night at 8:10pm I arrived at the storage to put my things in, but a person named Victor told me that he was the person who was fixing the car entrance door and he told me that I couldn't get in and he told me to come back tomorrow at 9am. I told him that on Google there is an access time until 10pm. and he literally took me out of the place, I waited in the parking lot outside and I told him again what was happening? What if the time was wrong on Google and it tells me I don't know, I just want to go home, tomorrow come back at 6am, and he got into his car and left. Very rude, really, I left there very upset, I had no choice but to return home as both cars were full of things. This happened in extra space in El Cajon. They should fix the schedule on Google and put the correct one, because it is a waste of time and gas!
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October 2023 by Yousif T.
Victor was really good at communicating and helped us find the perfect storage unit, we loved how friendly and professional he is
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October 2023 by Nicole Percival
Honestly, I love the lower rates and its conveniently located but there are shady people that hang out & maybe live there after the office closes at night. It just seems odd ?
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September 2023 by Christine Pixley Naidl
It was very simple to get all the pertinent info on a storage that I needed. I spoke with an agent who speaks English right away and was knowledgeable about all the bonus deals that were available. They had a mistake on the billing. When I got a hold of the agent who quirkily fixed the issue she stayed on the phone until my payment went through and helped me navigate through the online contract signing. Kudos to real customer service. Some businesses should take some lessons, like AT&T.
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August 2023 by Arlene Halama
It has been a great experience! The attendant Jasmine made the signing up process a breeze. I recommend Extra Space Storage to everyone ! No matter what town your in ...