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January 2024 by Rafael L.
I wasn't going to do this because I hate to give one star reviews but I just read that some else went through the same situation as me. They basically doubled my monthly payment from $86.00 to $170.00! without any notice, I thought it was a mistake so I went straight to the office and the lady on the counter told me those were the new prices and that they did sent letters in advance through the mail (which I doubt because I would've canceled right away) they could've send an email and/or text message. I guess it's the new normal, big companies trying to screw customers over just to get more money. A simple text message like the ones they send every month could've solve this and would've cancelled on time, I mean by doubling my monthly payment I have no choice but to move somewhere else. I was very disappointed.
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January 2024 by Diane S.
Staff are top notch! Everyone is courteous, professional, knowledgeable and super helpful to my handicap needs. Janette advised me expertly even better than just going online or calling the toll free number. Jacob has the confidence and wherewithal to run this company in the future. I am sure my items are secure in this facility. Worth it!!!
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January 2024 by Matt R.
Thank you Emily for reaching out via yelp, I understand it's probably your job to do so and at the same time maintain a positive rating for your business, it's gonna be an up hill battle for you at Extra Space. Thank you for reminding me of the $120 market rate increase and that I was sent a letter, which could be the laziest and deceptive way possible to gouge your customers out of money. For a 90% increase a courtesy call or email would've gone a long way here, but that is clearly not the Extra Space business model. I will not come back and hope as many people as possible read my review.
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December 2023 by A O
Always have a very pleasant experience. Angel has helped me so much and is always so helpful and professional. Very clean and well kept
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October 2023 by Andrew Kana
Really easy and hassle free, I booked the unit online and it was ready instantly, walked right in with my code and there was a lock inside the unit ready for me to use. This place had the best prices around, very very very clean facility that is climate controlled. Huge thanks to Angel I called him 4 days in a row with a ton of questions even booked and cancelled once and he never seemed irritated or anything. He was very professional and helpful. Great place would definitely recommend!
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September 2023 by Mary M
Angel provided excellent customer service. He was very informative and answered all my questions.The facility was very clean...I would highly recommend Extra Space Storage.
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September 2023 by karen h.
I was looking for a small storage unit & found a great price here. Angel provided excellent customer service. This facility was very clean and was temperature controlled. I highly recommend this place!!!
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September 2023 by judy thomas
Most important is the air conditioning!!, moving into an inside storage complex with monitored air conditioning beats in many ways Public Storage, only complaint I have is the keyed entrance and the elevator which makes move in more time consuming since the elevator can not be stopped and every entrance requires key entrance!! without these 2 hindering components NO complaints.. will recommend this establishment. ??
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September 2023 by Kirsten Lawrence
The customers service is honestly unbeatable… the units themselves are clean, as is the facility. With pin-locked doors, and the climate control- I don’t have to worry about my belongings being there. Thank you guys very much, and Extra Space- please know that your associates are wonderful people, you did a great job in selecting and hiring top quality individuals!
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September 2023 by Nick Taylor
Angel was very informative. He gave me a great deal with a storage unit that is very close to the storage loading zone near the Walmart. Additionally, Angel made it so easy for me to remember where my storage unit is, which is so clutch since the hallways all seemed maze-like and identical at first. Not only am I happy with my climate-controlled unit, easy access for hauling in and out, and the wide range of hours to access said unit, I'm quite satisfied with Angel's service.
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September 2023 by Santosh Johnson
Great staff with easy move-in process. Originally was going to rent at another ES location,but the access hours did not fit my schedule. Change process was simple with the agent's help.This is my second time storing with ES and I've been overall pleased.
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September 2023 by She Reigns
Angel is truly an angel. Very accomodating, customer service oriented, patient, and friendly. He goes above and beyond every time to ensure customer satisfaction! Will def recommend to everyone I know
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September 2023 by Jason Ebner
I have received nothing but top notch service here. The facility is new and set up very well with nice wide hallways and spacious units. Professional staff!
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June 2023 by Sirwan Missouri
I am very happy with the extra space storage in El Cajon. Very convenient easy access, very clean and bright. Moving carts are always available. And also very friendly staff and good customer service.
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June 2023 by Anthony Thomas
Management is friendly and helpful in finding the right size unit for your needs. Everything is spelled out before you pay. First month is free. Spaces are clean and climate controlled. If there is any dispute with Extra Space Storage, there is an arbitration process already free and available to solve any problems. Cesi (management) is someone you can easily talk to. Thanks again
