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February 2024 by Charles Pierson
I walked in this store 15 mins ago an sat down next to the shoes I wanted to buy. Absolutely no one has come near me or asked if I needed help. An it’s not busy in here. They are just looking at me with dumb looks on their faces. Avoiding me is more like what’s going on here. Their customer service is the worst I have ever experienced in my life.
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January 2024 by Erin M.
Bought a pair of shoes here tonight. On sale and less expensive than any of the other stores we looked at (even on line). Anna and the other male sales associate were really friendly and helpful. It was refreshing to see two young people so chatty, social and willing to help. With Great customer service and pricing, We'll definitely be back!
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January 2024 by zach master
This place sucks and the people who work there are useless I’m never coming back again
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November 2023 by D L
This location received 2 stars because the manager (the woman in plain clothes) was horribly rude to the customers and the staff. I felt so bad for the employees. The rest of the staff were great. One young lady took the time to check stock at various locations for me. The plain clothes employee who was barking at everyone had no clue about her products. I asked about a certain mid top sneaker and she said "oh we dont have those!", she was standing right in front of them on display!! That lady needs to go imo. The way she was talking not only to staff but to customers was appalling. I ended up going to Bonita where it was a much more inviting environment.To the employees who are not that plain clothes woman, you guys were nice, keep up the great work.
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November 2023 by Viktor O
So freindly and good quality items
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November 2023 by Maria A.
This location has very friendly staff and a good selection of shoes. They almost always have my size and the staff is always willing to help me find what I need
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October 2023 by Hameed Jafar
VERY BAD CUSTOMER SERVICE AND MANAGEMENT. I went there for an exchange, and here is DEBRRA with her nasty attitude, no greeting or smile from her. Which is fine, then she told me I have to get the same amount or higher of the what the shoes worth. I told her, ok im gonna get two pairs of shoes if I cant find the one at the same price or higher. Then every time I ask her for a pair shoes, she didn’t have the size im looking for. And kept repeating “ you have to get the same price or higher “ and I kept saying im getting two pairs. Until after 5 times. I had raise my voice, and told her to stop telling me that and fix your attitude. She then refuses to do the exchange. So I had to call the manager. And the manager made her do the exchange, but still had a nasty attitude. I just kept my mouth shut. Bc I just wanted to get out of there. I think the manager should had took over and checked me out, to avoid any more problems. That’s the right way to do business. This was my 2nd and last time there. And I just saw there’s about 20 reviews about how bad the customer service, and the attitude of the employees there. I hope no one gets fired, but they need a good meeting about customer service. I’m a business man, and customer service is a must.
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July 2023 by Leonardo Contreras
Worst customer service ever. The manager on Duty was Rude. Don't come here safe your self a headache.
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July 2023 by jewels gems
Alexis from the plaza Bonita finish line sent me to the El cajon finish line to pick up my five and a half shoe. But the people working there were very rude had attitudes for whatever reason. All I know is that I am better than that so I continue to smile and continued my shopping. Instead I decided to write a really bad review about these kids in this store I hope they learn. I own my own business they work under somebody those types of attitudes should be tucked away and they should have better customers service.
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May 2023 by Antonio C.
Worst company ever. Order shoes ups didn't delivery asked for another pair to be shipped they told me that while ups still have the shoes they can't give me another pair or refund Don't buy from them
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February 2023 by Andre Corbett
Very limited sneaker selection
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December 2022 by Mayra L.
They have the worst customer service , no one greets you when you walk in , and they don't even bother to check up on you if you need help . i went up to the front desk to ask if they had a shoe size and all the guy did was stare at me and grab the shoe from me . didn't even ask me what size or i'll check for you . he just waited there for like 6 mins and then after went to the back . he never came back . i just left the store , they make you wait a lot and don't even acknowledge you . would be nice if they said we will be right with you .
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November 2022 by Ed Joyner
Good selection
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October 2022 by Kristie Lorraine
Best breakfast burrito ever!
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August 2022 by Valdez B.
Staff have no experience they never have the shoes and sizes I want that my dad was yawning and then the old lady said no yawning as a joke but me and my dad don't like when people joke and then they did not ask if we need help or not
