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March 2024 by Hans S.
Had repair issues with my usual tire place. Made the call to Firestone and got quick, decisive answers. Got a respectable deal on two much needed front tires, and a quote on replacing a faulty sensor. They did the job on time, charged me what I was quoted, and fixed my sensor so the warning light FINALLY is off! Did some driving in the light rain the day after completion, and wow, the improvement in traction and performance was astounding. So happy I was councelled into purchasing the correct tires. Another plus, the website-rewards program seems to be above average as far as I can tell. Happy I made the switch over to Firestone.
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March 2024 by JJ F.
Made an appointment for an alignment on my vehicle. Took the morning off of work to facilitate that appointment, was told the service takes about an hour. Once I arrived on time for my appointment they told me it would take them 4 and a half hours since they had other cars. What's the point of my appointment? If you're booked up don't schedule me for that time slot maybe? Called back to figure out what happened and reschedule, got placed on hold for 10 minutes before I hung up. Overall poor customer service and no respect for your time.
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March 2024 by Adrian G.
Came in for a tire repair Mark was very helpful and gave me a great quote for when I do need new tires. Definitely coming back.
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February 2024 by Bella bella
Always professional
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February 2024 by Mary Goelz
Friendly staff. Very helpful. Will definitely be going there again. Thanks Mark for all your help. ??
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February 2024 by Alex Soto
Josh is an awesome manager and always takes care of my needs....thanks Sir.
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February 2024 by Denny Manglicmot
Easy in easy out. Josh even told me he found snail shells under my hood. Rodent problem and he gave me a cure. My Hyundai dealership has said nothing to me about this and it’s not easy in easy out at the dealership!
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February 2024 by eevil twmka1
Mark is the best he takes care of my cars and makes sure I am happy
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February 2024 by Mohd Azelye (Azy)
He suggested me to a better offer which is lifetime alignment.Also check every aspect of the car and I just known that it has more problem that to be addressed that other mechanic didn't even addressed to me. Thanks !!!
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February 2024 by RV “Fried Rice Freddy” B
I called today 1/28/2024 at 445pm asking if I would need an appointment to possibly repair a flat tire. It's Sunday and they close at 600pm. Let's be honest here it is way too easy for a business especially in the auto repair business to say we are busy can you call tomorrow? That was not the case here. I spoke to Mark the service manager. He said if you can bring the car in on or before 530pm we'll take care of you. Mind you I still needed to wait for a tow to get me there so time is ticking. Luckily today was my lucky day. AAA got to me in less than 20 minutes ( another fine surprise) and towed my car to the shop before 530pm. Let me tell you I've never experienced such great service from anyone in my adult years. No exaggeration. Mark was so honest and said let's look at it and I hope to repair it. Unfortunately, my flat was caused by a drill bit at least 4 inches long. Imagine that Mark even apologized for not being able to repair it as the hole was way too big. Spending money on a new tire on Sunday is not the ideal end to my weekend but somehow that does not matter since I received such great customer service. This is what it is when a person cares about what they do and their customers. Thank you Mark and Firestone for an outstanding experience.
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February 2024 by Cyress A.
I waited two hours and 20 minutes for a simple tire patch. The customer service representative was annoyed, and I chose to wait in the lobby for my car to be serviced. Because I had no ride to get home. The store had no available restroom for paying customers. I was directed to go to the Jack in the box, next door, to use the restroom during a down pour of rain and was told the restrooms were only for paying customers. El Cajon on 2nd street isn't a good area of town and is saturated with homeless people. It is located where lots of the homeless people frequent inside Jack in the box lobby for shelter from the element and is not safe. As loyal customers, the restroom should be accessible to paying customers. Lastly, it was extremely cold in the store. I waited two hours, 20 minutes during a down pouring of rain and extremely uncomfort due to cold weather.
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January 2024 by Renan B.
I called today 1/28/2024 at 445pm asking if I would need an appointment to possibly repair a flat tire. It's Sunday and they close at 600pm. Let's be honest here it is way too easy for a business especially in the auto repair business to say we are busy can you call tomorrow? That was not the case here. I spoke to Mark the service manager. He said if you can bring the car in on or before 530pm we'll take care of you. Mind you I still needed to wait for a tow to get me there so time is ticking. Luckily today was my lucky day. AAA got to me in less than 20 minutes ( another fine surprise) and towed my car to the shop before 530pm. Let me tell you I've never experienced such great service from anyone in my adult years. No exaggeration. Mark was so honest and said let's look at it and I hope to repair it. Unfortunately, my flat was caused by a drill bit at least 4 inches long. Imagine that Mark even apologized for not being able to repair it as the hole was way too big. Spending money on a new tire on Sunday is not the ideal end to my weekend but somehow that does not matter since I received such great customer service. This is what it is when a person cares about what they do and their customers. Thank you Mark and Firestone for an outstanding experience.
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January 2024 by Bonnie Crusha
Very nice guys at this location ?
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January 2024 by Joseph Goulart Jr
Best auto repair shop in East County
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January 2024 by J Knau
Had the tires i wanted. I walked in and Josh and his team got me out the door in a reasonable amount of time. Tires drive great, less road noise then my previous