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March 2024 by Rick L.
My fiance and I bought wedding rings at their jewelry department and let me just say their jewelry sucks. We went to their fine jewelry department for a set of rings for us, we got married November 16th 2023. Mine didn't even last 4 months. In the first month a stone fell out of hers and then a month ago a stone fell out of mine, and just now it broke! That was the last straw, so here I am. Their jewelry is complete junk! Disappointed customers! Going back there to either get a full refund or reluctantly exchange for something different.
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February 2024 by Jenn T.
I'm leaving a review for Christina in the portrait center, she was fantastic. Was kind and patient during our family photo session. She was creative and efficient. Our photos came out great and we were in and out. we went in with a Groupon it was an amazing deal we will definitely be back. Thanks Christina.
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January 2024 by William “Ted” Plaza
A little run down with broken escalator and elevator. Customer service was exceptional during checkout. I thought sales clerk was extremely patient with us and greatly assisted in getting full advertised sale price along with helping us with credit application that provided an extra savings discount that made our evening and highlight of our busy week.
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January 2024 by Jaxson Clinkscales
Came here for pants, simple task. The store is hard to navigate. Got ready to check out and no one was there to help us, had to loop the store and beg a worker to help us. She kept insisting we get a credit card with the store after we already told her multiple times we were not interested. Payed for our things and left. Won’t be coming back here.
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January 2024 by P Young
Clean, organized and easy to locate wanted items
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January 2024 by joey Taylor
Awful phone customer service and knowledge. Dec 21 call customer service to ask status of dec 15th order. The order was delivered to the store already. Was told please wait 4 to 7 days to receive a pick-up order email. No wonder this brand is dying.
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January 2024 by Leslie Williams
I normally don’t write negative post about a store but I need to tell every black person out there don’t come to the store. They’re very racist. Specially, with a girl named Taylor. Hi Katie, I heard that you’re the manager. Let me let you know that this is a message to you. 15 minutes before the store was closing I had already dropped my first load of things off at the cash register but I was approached by young lady didn’t catch her name. Did I need any help? I told her no the first time and she’s like well I think she kind of insisted and I told her no I said now you kind of threw me off because it was kind of rude and not professional so kind of upset me. I was done shopping at that point, so I got in line and the other person named Taylor, which I do not care for at all very unprofessional in front of five of your employees. Even though I was kind of upset by being kind of pushed and harassed, even though I was on my way to the cash register, I get that everybody wants to go home, but Taylor took it to another level with her smart comments in front of your employees and I didn’t care for that. I heard that yeah I said yeah right because she continue to go on and on and on she does not need to be in a any management position and I hope not because if you’re black, please don’t go to the store. These people are very racist. Because if I was white, I would’ve never been bothered at all anyway
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January 2024 by Raquel Robinson
I’ve never had a negative experience with the staff until this evening around 6:30pm & I’ve been a jcp customer for years. I was looking at jewelry & asked a jeweler about the price of a specific ring. She was on her phone & didn’t even approach me to see what I’m inquiring about & said “that price is for jcp card holders only” & proceeds to walk off while looking back down on her phone. I’m a jcp card holder by the way. That’s unacceptable. I even greeted her & all she said “that’s for card holders only”. This girl needs to be trained properly.
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January 2024 by John Rodriguez
Been going there for about 50 years
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January 2024 by Sam
Worst experience. Went to the jewelry section. Older thin man and lady whose name starts with C were the worst ever. He kept complaining about wanting to get out of there to go home, and she was dismissive and very unhelpful. Unprofessional. You can't get better employees? I kept telling them I will wait to be helped. C didn't want to let me see the jewelry up close. Maybe it was because I wasn't looking at the expensive diamonds. The place was not busy. She wanted to finish putting her boxes away and he wanted to go home so bad but then stayed while I was with C. I'm sure Jcp wanted my money, but those two acted like they cared less about sales. C was quite happy when the guy ahead of me tipped her, so maybe she thought I wouldn't tip. Anyway, I went to the Fashion Valley store and L was absolutely marvelous and professional and helped me with my questions. We ended up buying things there. Jcp in Fletcher Pkwy should probably care more unless they want to close. Left a message at the office and tried to get hold of Jean and nobody called back. Just proves they lack skills to keep customers buying. I won't be sorry if this store closes.
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January 2024 by Paula Sand
Very good
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December 2023 by Lydia Gomez
Alejandra in the men’s department was very helpful when I went in. Looking for a white tie for my husband. Thank you so much Alejandra I appreciate your help and great customer service. Thanks again happy holidays.
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November 2023 by G A
Based on my various experiences here, the store has normally been well organized with a good variety of items. Customer service has been fine without any issues presented. Would recommend and would return.
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November 2023 by Tony Z
I understand everyone is short staffed right now, but we had to wait a long time for help because there was only 1 sales associate helping a slow customer. I would never make anyone wait long to spend their money.
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October 2023 by Becky Buttons
In a huge mall with everything in it! Lots of selections on new items. Has good stuff and deals on clearance!