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March 2024 by Balak Kakajq
I walked in to look at some shoes, there’s this loud girl that was talking about what she dislikes about customers, I didn’t feel welcomed at all, I had to walk out. I will go to Plaza Bonita next time.
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February 2024 by Annette Reeder
Great customer service. The young ladies that helped me were both extremely patient as I tried on shoes and asked questions. I walked out of there with my Pink High Top Converse and a smile on my face.
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May 2023 by Kasey Goulet
First time buying shoes here for my daughter and will be the last. I bought her 3 pairs online and one pair was too small for her. They were delivered Wednesday. Had her try them on around the house. Said they were too small and trying to return them to the local journeys store and they said no becasue they were worn. They literally look brand new. Very upset. I called the customer service line. Hopefully they will make this right.
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April 2023 by Kim Miller
Clean and the manager is super nice.
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March 2023 by Ed Joyner
Good price on select Converse.
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August 2022 by Moorea Porter
It’s becoming increasingly common to meet store managers that lack even the most fundamental interpersonal and communication skills. Darius exemplified just that. The company clearly needs to invest in more management training because when a manager, like Darius, is unable to even provide basic customer satisfaction there is clearly a problem.
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July 2022 by Delehriis Consahr
Got a glimpse of what I wanted, and then I came back another day to check the item. Sure enough it was there at a great price. Made the purchase, and now I have a brand new adidas money bag, cash only! This Journey's is highly recommended, LoL. THANKS TO THE STAFF.
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March 2022 by Crystal Shirey
I was looking for some Converse for my daughter and i couldn't find the ones she wanted anywhere. Journeys didn't have them either but they offered to order them for me and ship them for free! Super helpful thank you.
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February 2022 by Stephanie H.
I don't ever write reviews but this is for Janice. Janice was the sweetest, most accommodating manager I've ever had the pleasure of meeting! Made my experience super easy and she was very helpful! Thank you!
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June 2021 by Carolina Z.
Derrick was super helpful and friendly! Made me feel totally welcome, I'll admit I hate going anywhere to do returns and exchanges But he helped me without any issues. Thank you so much for that! His customer service is amazing, that's one thing I always notice with people so great job Derrick thank you!
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March 2021 by Eric F.
Shout out to Spencer for helping my wife with the specific shoes she was looking for! He was very helpful and she got the shoes in 3 days! Excellent customer service and we will be back for more shoes (eventually).
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December 2019 by Maurice Byard
The young people who work here are great
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October 2019 by Renee Johnson
They are overpriced
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October 2019 by Terri Mejia
Great staff - always so helpful
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April 2019 by Nikki Armstrong
Went here three weeks ago and had great customer service.