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November 2023 by myrna weitzman
Excellent experience. Jesse walked me through all the possibilities in my price range. No pressure at all. Easy decision
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November 2023 by Jennie Cohron
The gentleman who helped me was kind & understanding. Made the exchange process very easy & complete in less than 30 mins. He was able to wave extra fees & get me next day delivery. I regret that I did not get his name but I am so thankful for the quality of customer service he provided.
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November 2023 by Steve Evans
Great experience. Jesse was very helpful. He listened to our specific needs and we found the perfect mattress.
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October 2023 by Dawn Culver-Henkel
Jesse could not have been more personable or helpful. He was an absolute delight to work with and he went above and beyond to get me the best deal for my guest room mattress needs! Highly highly recommend this place and Jesse in particular for your mattress needs ?
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September 2023 by Lawrence Luckett
It was so hassle free to get our new mattress. Our salesman Mark listened to our needs and directed us to 3 good choices. He gave us confidence to select the best mattress for our needs at a fair price. The whole process took less than 30 minutes! You have an excellent representative at the El Cajon store!
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August 2023 by Candace Newkirk
Jacob was amazing and answered and explained all of my questions. He even went the extra mile to contact the manufacturer to verify a reinforcement concern I had. I called several places and he made his store the clear winner. Price wasn't a option the personal service and advice was and still Mattress Firm was best priced.
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August 2023 by Steve Adler
**PRICE MATCHING** Jacob helped us find the best mattress to furnish our home. He was also able to price match it to the best possible price. Saved $$$
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August 2023 by Sandra Lutz
Store Mgr. Mark is very friendly, informative and helpful. I purchased an adjustable base with wireless remote. In the past I have made 2 purchases at Mattress Firm Fletcher Parkway. I am very pleased with their product and service. That's why I keep going back.
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July 2023 by Jo Alegria (GB)
Our foreign exchange student arrived from China Thursday about 1am. 40 hours of travel across the world, he was exhausted. Once he got settled, he didn't emerge from his room until about 6p that evening. It was the first time the 22 year old ever traveled. Politely he shared the mattress was too soft and for the month he would stay with us it would be difficult for him to be comfortable. As his host parents and having traveled to China many times I was determined to show this young man the same hospitality I was given.We began our search for the perfect mattress firm but not pricey. I had already visited 3 stores and my husband was furiously calling others. Mark did an amazing job. His service SUPERCEDED EXPECTATIONS and I would recommend Mattress Firm Fletcher Parkway to anyone and everyone. Price point exceeded, availability exceeded, overall customer service exceeded. So much so that I want him to reap the benefits of leaving an amazing review and hope he gets a HUGE raise/promotion. I would do a reenactment of the whole story for a commercial for Mattress Firm.It's 8:30a Saturday by the way, Shi Huawei (aka Harry) is still asleep. Shhhhh Thank you Mark thank you Mattress Firm for helping us make our "son from China" comfortable. Maybe I'll swing him by to meet you.
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July 2023 by Dustin Vuletich
They were great and very knowledgeable about all of the products that they carry.The manager also was able to persuade me to get the upgraded bed frame which is really awesome.
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June 2023 by Travis
Great customer service in store before buying the bed, but it ended at the purchase. We were initially told at the time of purchase our bed was out of stock and would be delayed one week, then it was two weeks after checking the computer. We decided that was OK, and I took a day off work for the soonest delivery date. Two weeks later, the day before our bed was supposed to arrive, I was told the truck never shown up to pick up our bed and it would be delayed at least another week. Unfortunately, I already took one day off work and missed the income, and would not be able to request another day off work for the delivery so I had to get a refund on the bed. so not only did I not get the bed, I also missed out on a days income, and missed out on the sale price since I purchased the bed on memorial day.If you are buying from this location, make sure they have your bed in stock. Also understand there’s a possibility of them delaying your order within 24 hours of the delivery date/time.Now we are stuck without an bed and missed wages. Not pleasant.
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June 2023 by Melissa Moore
Jesse was extremely helpful. I told him we have a spare bedroom that mattress will be only used once a year. He told us to hop online because they have online sales up to 50% off. Found one for $236 reg $436. Ordered in store; will be shipped to my house. He was so nice, and detailed. I will never go anywhere else. This is the 2nd time we use this location at Mattress Firm El Cajon!
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June 2023 by Debbie
We were shopping around and looking to get good recommendations for a specific piece of furniture. Mark was able to easily find a solution for our mattress needs and our budget AND our timeline. We look forward to our delivery.
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June 2023 by Cherrita Beavers
Mark was extremely helpful and patient with me. I told him I needed a comfortable adjustable bed for my elderly father and he was happy to help. I also had an issue with my card and had to pay almost half in cash. He didn't even make me feel embarrassed when I was scraping in my purse for a bunch of one's. Thanks for being super professional and helpful Mark, I really appreciate that.
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May 2023 by Zachary Smith
Always read the fine print when making an online purchase. Well I forgot to and ended up buying a bed with no mattress from a store who's name rhymes with Thor. Anyways I needed a mattress and the store I bought the bed from said it would take 6 days to ship it out to me. Well F THAT! I got on the phone with a really nice person named Mark who gave me some choices and a couple of recommendations and it should be here tomorrow between 1045-1245. I will always recommend these folks to anyone looking to buy a mattress. Thanks again for the help Mark.
