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February 2024 by Asher Harris
Tom was excellent. They were able to fix my tire in the evening, it was quick, affordable and I am thankful for them.
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February 2024 by Charlie Davis
Tom was great and Slate was an amazing tech. Really appreciate the great service. Two thumbs up.
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February 2024 by J'oni Smith
Was charged for a wheel alignment that they didn't perform.I called and let them know and was told of course you get a free one.Made an 11am appointment. Sent my son to take his car there. 3 hours later, I came, and his car was sitting out front and him inside waiting.3 hours.. ridiculous.
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January 2024 by alen glina
Great crew and service. They did what they promised and in the time they quoted. We will be back!
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January 2024 by Jeff Kunu
Had to get a inspection for delivery drivers. Then they did it quickly and were nice. My car is a 2024 Honda Accord Touring Hybrid nothing really, but some paper work.
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January 2024 by Steven Harris
Got my brakes replaced and battery issues fixed really fast. Thnak you Joe and Thomas for being attentive and genuine with me and giving me a great deal on everything.
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January 2024 by Karen Van Eseltine
Sold me the wrong part. Asked me is this for a 2door or 4door car. I said 2door. They sold me the part for a 4door car.
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December 2023 by Colby M.
It's unfortunate I live .2 miles away and can never bring my vehicle here if need be anymore. Spoke with someone and was quoted $667 total out the door. After he told me he would have to create the service report since they didn't really have one for that. That was the number. Told my wife, wrote the number on my fridge, blah blah. Gentleman told me it may vary by a few dollars maybe $20 or so since he had to order the instrument gauge cluster online and he was still shopping. But I said go head as long as it's in the ballpark. This was a Monday. Few days later get an email, $1567. Hahahaha. The ole okie dokie. All the sudden an instrument cluster for an 03 Silverado is $1,100? Oh... is it made of gold? $250 labor... to unscrew 4 screws and unplug it and plug the new one in. 45 seconds or so.. oh. Said hell no and went and got truck after it sat there 5 days for nothing. So ended up donating 130 bucks to change my headlight after their "diagnostic" Ended up ordering their "$1,100" cluster online for $220. So not quite sure where they were getting theirs from. But if pepboys needs a referral for them in the future I'd be more than happy to share. Then go to pick up truck and ask the gentleman there how my quote can change $1,000 and let him know how disappointing that is to feel like I'm being robbed and taken advantage of. He says he "doesn't know." He doesn't know anything about my truck...the one thats been in his parking lot for 5 days... no apology , no customer service, no empathy, no emotion at all really. I can call back after the weekend and ask M****** but that's it. (Won't put your name, but you know) Basically he said "I don't care, bye." So if you speak with someone, and then they have a day off, no one else can help you? I don't know how shops work, but that can't be a real thing can it...?? Anyways... Good stuff really. Phenomenal experience.
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December 2023 by K N
I have came here a few times for my wheel alignment, they did a great job, except sometimes when I had an appointment, I had to drive 30 minutes long just to find out that they don’t have enough staffs because people called in to get sickly. That is why it is a 4 star rating because they have rescheduled me a few times due to shortage of staffs.
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December 2023 by Robert S.
I ordered tires online and made an appointment to mount and balance the tires, arrived a couple hours early and they were very busy, but they did their best to accommodate me, received a great price on four tires and considering how busy they were I was in and out in a very reasonable time. The two gentleman I had to deal with were very nice, polite and professional.
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December 2023 by Jill S.
I bought and had installed windshield wipers. Kristie recommended the brand (I can't remember), and I Love my new wipers. They have a built in substance that helps water bead up and move off the glass. But the main thing is, it had been years since I'd changed the wipers. And they'd been jerry rigged on during a storm. So Kristie had to use a lubricant to remove the screws to get the old wipers off. The screws were so locked down, it took 45 minutes to get them off. Kristie kept at it until the job was done. And she was cheerful about it. Thank you Kristie!
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November 2023 by Júlia Ferraro
Extremely disappointed with this mechanic shop's unethical practices. Brought in my car, they condemned the car and yet proceeded with unnecessary services...It's clear they prioritize their profits over honest, reliable service. Beware of their deceitful tactics.
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November 2023 by Lorna Maples
I was looking for a late appointment. Actually I work 40 miles away in the Mts. Difficult to get in to make a oil change when that light came on, after 6 pm. I really appreciate Pep Boys late hours. Thank you Dave for making this possible. Your mechanic on duty was quick and pleasant. I work in the service industry and really want to thank you for the courtesy and professional service. Lorna Maples
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November 2023 by Brianna Quarles
I was really nervous about taking my car in, but Michael was very patient with me and didn't make me feel out of place. As someone who struggles with severe social anxiety it is very hard for me to go to public places, so when he didn't seem annoyed with me when I was searching for something in my phone about my car for like 10 minutes, it made me feel much less rushed. He even helped me with my discount and gave me a good recommendation on where to get the parts I need and explained everything that I didn't understand. Even if I asked the same question a thousand times. Definitely appreciate you!
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November 2023 by Teresa Macias-Palomata
Excellent service! It’s my first time here at Pep Boys in El Cajon. We were greeted immediately by David F. He was very professional and eager to help. David was honest and straightforward and helped me with me get my car back on the road again. The prices were very affordable. I will definitely be back in the future.Thank you David and Thank You Pep Boys, El Cajon