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March 2024 by Alaa S.
Even one star is too much for this location!! I booked appointment at 5 pm and at 3 pm I received a phone call that we rescheduled to 4 pm I said I will be late little bit they told me that's okay I arrived at 4:18 and told me we only have15 minutes limit to wait and told me sorry we can't take you, even I have 3 kids with me they were very excited about it and they all started crying they ruined there happiness.
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February 2024 by Vincent B.
The grooming service is great if you can actually get it done. I make appointments online ahead of time with the availability they provide and it seems like every time they call to cancel and reschedule. After the 4th time this happened, I asked the groomer if a discount can be applied because of the inconvenience? The groomer offered 20% off the service, but I asked to speak to a manager. The groomer then comes back and says the manager can offer 10% off (less than the original offer). Between the manager Nick and the groomer I spoke with I'd give the service / interaction here 1 star. ***Update*** They already offer 20% off grooming just for checking in on Yelp. However if you are lucky enough to book with Kat C. The customer service, cuts and washes are 5 star level. I no longer want to do any business with them unless it's with Kat directly.
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February 2024 by Kevin White
My go to store for all my Doberman's needs.
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February 2024 by Sheila Toor Snyder
Lots of pet products for your favorite animal..dogs, cats, fish, birds, lizards etc.
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February 2024 by Dallas Stewart
Always seem to have what you need in stock. Friendly and helpful staff. Great grooming and doggie daycare facilities as well.
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February 2024 by Kelly T.
Feeling frustrated after being turned away for our grooming appointment this morning. I have a senior dog, and the last time we were here they called me to inform me that they needed to express cut him because of his anxiety when placed in the kennel. When I booked his new appointment online, I added a note about the need for the express cut. Once I arrived for my appointment, I was told that they saw the note but they can't do an express cut booked online - that I needed to call to set that up. Okay, but if you saw the note, why not give me a call ahead of time to tell me that instead of making me get up and come in for the 8am appointment that you can't give me?
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February 2024 by Add A
Love this place! Our trainer is amazing, Amanda by the way. The staff are friendly and overall is very well kept and clean for a pet store. Always have what we need in stock.
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February 2024 by Randee Ferry
We are taking puppy training with Amanda in El Cajon. Wonderful trainer. The associates at Petsmart are friendly and love animals. Reasonable prices!
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January 2024 by Patti T.
To the genius at the Pet Hotel: thanks for nothing. I said my cat had not gotten a rabies shot. She said I had to get him one in order to leave him. I told her I would get him to the vet before coming by. She said NOTHING. I show up to drop my cat off overnight. THEN SHE SAY SHE CANNOT TAKE HIM COZ HE JUST GOT A RABIES SHOT!! THANKS FOR BEING SO STUPID!! Will never consider this place
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January 2024 by Eva G.
3.5 Even though I will never bring my fur babies to get a grooming here, I still drop by here to pick up Prescription Dog food and essentials for them. They have a decent supply of items here and I can rely on them to have what I need.
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January 2024 by Alejo Hao
Great store always stocked!
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January 2024 by Magtoria Magnificent
I brought in my dog for a nail grind on January 1 and the lady who did it was so patient and did an amazing job. I felt awful because my dog Olivia is a total drama queen.
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January 2024 by ervin bayliff
They always have what I need, clean store polite employees
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January 2024 by Steve Chika
Thank you for your service
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January 2024 by Gio Dude
Everything was nice inside and it's really big BUT... When I asked an associate for some assistance, she glared at me and said " I'm with a customer right now" and walked away. Then she went on to do something else and completely ignored me.I took my business elsewhere.
