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March 2024 by Regina Neville
Dawn and Natasha have the best customer service offers assistance asks if you need anything or if you need anything always there for you Very polite while assisting their customers makes you feel welcome. 5 ☆Quality Service
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March 2024 by Jxstxn
Dawn's customer service is awesome! Thanks you guys
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March 2024 by David Battle
DAWN VERYHELPFUL....
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March 2024 by kurtis pitts
Very helpful, professional and prompt
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March 2024 by Felipe Arroyo
I rented a unit at this location and had a great experience. I met Dawn who was very efficient by helping me pick the correct size, explaining the payment and cost options. The entire premises were very clean and safe. I strongly recommend this storage facility and most of all Dawn who still believes in providing customers with good efficient professional service.
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December 2023 by Joel Hamlet
I’ve only had this service for a month and I’ve received about 3 “courtesy reminders” about things that didn’t quite meet their standards. The last one was when they closed early and locked me inside. My code wasn’t working and I had to call 911. Not only did I NOT get an apology, but they treated me like a criminal as usual. Just because there’s a lot of homeless in the area doesn’t give y’all the right to be treating everyone with long hair and tattoos like they don’t belong. News flash, your company wouldn’t exist without paying customers like me. Treat me with respect. That is all. The property manager here needs a bit of a reality check.Edit: Someone reached out to me regarding this review and tried to make things right. It was a complete 180 from my previous experiences with customer service. I’m still upset about my experience for the most part, but the app (when it works) is convenient and I have no problem with the actual service, just how I was treated initially. I have changed the stars from 1 to 4 because they at least tried to make it right and now I’ve gone a week without any further issues.
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December 2023 by Susan Herman
I received excellent service from Dawn! She helped me get the materials I needed, and she had me checked out quickly. She even helped me get everything to my car.
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November 2023 by Aaron Paules
I just picked up a unit today and Don helped us out! Great customer service and attitude, and this place has good rates. definately recommend.
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October 2023 by david Smith
Dawn was amazingly helpful in helping us do a e-rental that was a real problem! It took her more than a hour to help us get the fall sale pricing. She’s a great manager!
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October 2023 by Miles Brannan
Natasha was so helpful and professional. She was welcoming and really gave us great information regarding the correct storage space. She is an asset to Public Storage!!!
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September 2023 by Erika S.
I received a call today that my unit has been broken into AGAIN!First time was a few months ago. I should have learned the first time. Most of the days there isn't staff on site until the afternoons. There is zero security! If you want your items secured, go somewhere else. DO NOT RENT AT THIS PLACE!!
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August 2023 by Brian Rothenberg
I scheduled an appointment online to view available units and the manager Dawn promptly called me to confirm the date and time. When I arrived Dawn showed me the available units and very thoroughly explained what was required as well as what to expect. She was very professional, attentive and friendly and made the whole process easy. I wish I could get this quality of service at more businesses, Public Storage you have a keeper.
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August 2023 by Jennifer Hartpence
Dawn was amazing and super patient with me while I measured units and determined my size. I got exactly what I needed and recommend both her and this location!
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July 2023 by Naomi M.
I rented a storage unit today and had a great experience. I made a reservation online and scheduled a time to come to the office to show my ID to complete my rental. Dawn called me to confirm my reservation and rescheduled when I was unable to make it for my reserved time. She was really helpful when I arrived. I saw her picking up a couple pieces of trash (there wasn't much--a napkin and a dropped brochure) on the tour, taking pride in keeping the facility tidy. She was friendly and the whole process was a breeze.
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July 2023 by Darrell Little
I scheduled an appointment with Dawn. She was extremely courteous over the phone and in person. Upon arriving at the property, Dawn showed me multiple options ranging from price and size. Dawn was patient while I figured out what would work best for me. I must say, Dawn made a difficult decision easy. Thank you Dawn, you are the best
