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November 2023 by Debbie Horn
Ordered on line paid extra 20.00 to get delivered in 2 days. Never recieved. Had to go to spirit store to purchase another costume for my grandson. So disappointed. Beware don't order on line. I did get refund finally.
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November 2023 by Kaylei Terrones
Terrible customer service , you are not allowed to try on costumes at all, not even for the little ones & if you aren’t aware already you’ll be made aware RUDELY instead of informatively . No signage posted that you cannot take out costumes and try them on per the stores policy has always been. Wouldn’t recommend this location if you’re looking for a family friendly experience .
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November 2023 by Keeyana Ramirez
I love this place, and I will forever visit spirit every Halloween season due to their awesome service, an amazing array of decorations, costumes, and more!
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October 2023 by Rosemary A.
Good selection but they need a dressing room. You can't try on costumes and you could only exchange I was told. No returns. So if it doesn't fit right you could be screwed.
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September 2023 by Paige Allen
Great staff. Great store. Wish it could be year-round
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September 2023 by Dashawna Basketball
I don’t like that they close so early they used to be open till 8 maybe 9 sad
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September 2023 by Morgan Golightly
I literally called ahead to make sure it was open I get here and it’s closed
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November 2022 by Jacob Gellert
Tyler provided amazing customer service. Thank you!
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October 2022 by Nicol S.
I came here Oct 23 the last day I could return my sons $40 mask he changed his mind about wearing mask. A Caucasian lady with dark hair who was working around 4pm said she can't accept returns for mask. I had the receipt I had the mask with tags on it and there is nothing on the receipt that said final sale. Nothing in their return policy online that said that they can not return masks. I was very disappointed that this rude lady was just making up any rules she would like and I drove out of my way to this store. I did not feel like arguing with this rude lady so I just went to another Spirit store and they returned my mask no problem.
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October 2022 by Danny G.
Horrible customer service! This place does not stand by their products. I purchased a devil staff which broke just by setting it down. I can understand the store not accepting returns if someone bought a costume, used it, and then wanted to return it, but in this case, it was a way overpriced, cheaply made product that broke way too easily. Before I even took it out of the bag, the clerk said, "I bet I know which staff you bought." Sounds like this is a pervasive issue with this product. I spoke for a while with the store manager and she was giving me all sorts of excuses about why she couldn't refund the item. First it was because I didn't have the case. Then it was because I didn't bring it back on the day that it broke, and finally, she just couldn't refund the item no matter what. She was extremely rude and unhelpful. I definitely won't be coming back here and strongly recommend finding another store to go to.
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October 2022 by Shaylyn Scire
My fiance' and I got profiled while shopping by the brunette girl and the really fried bleach blonde boy. Apparently we look like thieves...
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September 2022 by Maria Has
The assistant manager Jordan was so rude and disgusting. A kind employee was helping me out and she rudely approached and said “I cant be having you showing customers around”. Wth? As a customer I can’t ask questions ?She didn’t even acknowledge me as a customer, I insisted I was asking the worker questions and she shooed me away.I will not spend a dime at a store like this. This is the assistant manager they hire ? What kind of management do they have ? A big fat joke.Spend your money elsewhere.
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September 2022 by Karla Rivera
first of all the manger was following me and my 2 daughters around like a creep. Then he had his employees also following us around the store, He also accused my daughters of stealing some jewelry when I called him out he was just stuttering trying to make excuses. Never coming back here horrible nasty staff.
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September 2022 by Elizabeth Merrill
Lots of fun stuff to look at. So many costumes and Halloween decorations! Great selection.
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September 2022 by Google user
The assistant manager Jordan was so rude and disgusting. A kind employee was helping me out and she rudely approached and said “I cant be having you showing customers around”. Wth? As a customer I can’t ask questions ? She didn’t even acknowledge me as a customer, I insisted I was asking the worker questions and she shooed me away. I will not spend a dime at a store like this. This is the assistant manager they hire ? What kind of management do they have ? A big fat joke. Spend your money elsewhere.
