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April 2024 by Nate C.
I was installing a sub in my wife's car and got stuck with some wiring troubles. I brought in the car with the dash torn apart and seat unbolted and they were able to get it wired in less than 30 minutes with good attitudes. Would recommend.
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February 2024 by Marvis ..
Not professional, at least not the owner. Multiple times I asked about how the backup sensors would be installed. I got different answers practically every time I visited as to where it'd be wired. I mentioned concerns about my bumper, which were promptly ignored and talked over how the "body shop isn't gods" and how he just wanted to see my car. (My bumper was being repaired and they advised it'd be better to drill the holes themselves instead of them having to remove it, but he didn't care to listen to any of it.) So my question is, why would I want to give my car to a place that could care less about my concerns?
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December 2023 by John D.
First had them do some work they broke my sil plate and my glove box the pin that holds it forgot to reattach the cable for the damper also rats nest of wires for my alarm I mean bad drilled holes they didn't need to in a new car one safety they wrapped the alarm antenna cable around d the airbag curtain so it would not of deployed or killed me the alarm so.etimes does not unlock the doors I get error on screen from remote starting it on top of I asked for features ro be implemented they ignored them then o. Top of that they just slapped the alarm together and I I stalled a high end system I. Not happy at all plus some times they treat you bad don't acknowledge you when your there I've seen them smoking vape pens on top of drinking beer right in front of customers plus they charged me way more than. Another shop to install it like 500 more not happy and all the stories are true of rats best of wires behind rasios etc
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December 2023 by Jeremy A.
Went there and paid for a new custom made box and 2, 12" subs. They made a box for 10" subs which I already had (which they destroyed tye subs and tried to hide from me by not even giving me my old unit until i made them). They charged me $2750 and will not refund me. I cancelled the credit line and will not continue to pay until the owner (and no one else) call me to rectify this. Looks like I have a free unit until then
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December 2023 by Thomas P.
Quick service, knowledgeable reasonable prices, Gave me a complete tutorial once it was installed which was helpful
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October 2023 by feras “SIN” atiyani
I just don’t get it with this store, they give you exactly what you need right at the spot -.- like let me try to bargain or hustle -.- it ain’t fair to arrive at a store, especially a car audio one, and have the receptionist, Jazzy, know exactly what you need, and according to your budget!they absolutely turned my old car into a brand new 2023 car with their products.Friendly, funny and serious getting you to what you want.
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October 2023 by Sara Knook
Great customer service and they’ve been kind to our children when we visit. The owner put on a movie for our 3yo and while we wait.
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October 2023 by J B.
Took my car in twice for issues "disclaimer"this shop did not install my system. They "diagnosed" my issue and told me my Amp was blown..... took it to another shop and the Amp was fine. Returned Back and told them my Amp was fine so then they looked at my car for an additional 30 seconds and said "we Just have to rewire the whole car" I was like wait you want to rewire the whole car without doing any additional troubleshooting? I obviously said No. took my car back to another shop and they did actual troubleshooting and found a RCA cable was Pinched and cut. That fixed the issue. Wouldn't attempt to go back to this shop again or the other one in San Diego. I paid $20 By the way to get a new RCA cable instead of paying probably hundreds to rewire the car.
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October 2023 by LAYTH POLA
I want to share my experience and write a review of this Stereo Depot's customer service:Excellent service! I purchased a car alarm, radio, and camera system for my truck several years ago. Whenever there was any issue, I would go there, and they would take care of it, no questions asked.I also bought four wheels from them, and they offered me the highest quality. I highly recommend this place and dealing with them; you'll be pleased with their service, and they are professional.
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October 2023 by rebecca k.
I'm 5k into upgrades and the sound quality has deteriorated compared to the 13 year old Kenwood I replaced. Over the course of 2 1/2 months I have been back requesting help more than 6 times. During 6 return visits they continued to find many mistakes from the original installation that were causing sound quality problems including: front speakers were wired to the rear amp instead of the front amp; HDMI was not connected when stereo was installed; back speakers were not connected/playing; then front speakers were not connected/playing; static and engine whining through speakers. Additionally, the installer mentioned that they found a fuse blown when doing the original installation, they had to replace the fuse in order to get the newly installed stereo to play. The reason I went there in the first place was because my stereo stopped playing---there was power to the stereo just no sound and Ali said the stereo and the amplifier were blown but is seems it was only the fuse in the first place according to the installer. Still attempting to regain good sound quality after 6 return visits, they recommended upgrading both amplifiers again from what they had already installed, another 1000. But Ali did not complete the job as indicated on the proposal, and decided mid job without consulting me to leave the pocket amplifier in the dash which is still sounding bad and cannot be accessed for tuning because it requires removing the dash, I was very unhappy and all he said was he decided this was better, I wonder better for whom? This is the second time Ali has changed the proposed agreed upon installation, I never approved the in dash pocket amplifier on the original installation, explained this several times over the course of several visits and continually asked for it to be replaced with a better amp, installed in a location where it can be accessed for tuning. Yet, again he did not do as I asked him to do and it was outlined in writing on a proposal, he did not call me to discuss this. During this upgrade Ali found an aftermarket alarm system that was deactivated, and activated it. Ali was trying to sell me an alarm system, tires, batteries, TV system, always trying to sell me something more when I am there. Well the aftermarket alarm system that had been in the vehicle deactivated, now shorted out the vehicle Theft Deterrent System, the vehicle locked itself and would not start. Had to call a tow truck to get it to the shop. Took a week of troubleshooting to discover that the Body Control Module was also shorted out by the newly activated aftermarket alarm system. Repairing the damage caused by the activated aftermarket alarm system cost 1500. I was never interested in this system so never activated it, wish Ali would have just focused on fixing his bad stereo installation work and left this old alarm system as it was. Of course I explained this to Ali and asked him to pay this repair bill, he declined any responsibility, said he was doing me a favor. The mechanic garage was able to replace the shorted out BCM for 1500, but they were not able to reinstall my new Kenwood Stereo I bought at Stereo Depot, or reconnect my backup camera. Obviously Stereo Depot can't be trusted to reinstall the Kenwood they sold me because after 6 all day visits to their shop the system they installed still sounds bad, and they also caused me a huge repair bill 1500 when they messed around with that aftermarket alarm and shorted out the BCM. So, total spent now over 6500, the stereo doesn't play, back up camera doesn't work, and I need to spend more money to get this fixed. I could not be more disappointed in Ali and Stereo Depot. I have been more than patient over the course of 2 1/2 months and tried to get them to tune a 5000 system after a poor installation it sounds horrible. Then they cause damage to my vehicle costing 1500, and I will spend more now getting the stereo reinstalled. I am going to file a complaint at the Better Business Bureau, and post another review on Yelp.
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October 2023 by Joe McClanahan
Stereo Depot in El Cajon on Broadway has been such a wonderful experience. Every time I want to adjust or add something to a vehicle, they go above and beyond to get me the best equipment and value for what I want. Give them an opportunity to see if they can serve you and watch them work real hard to earn your business.
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September 2023 by Laith B.
Jazzy has been such an amazing help he was so nice and definitely gave me the best price possible for my stereo. He truly wanted to get me the cheapest price and was so genuine and he really cares about his customers. 100% would come back again! Such a generous and happy man!
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September 2023 by Triva P.
I want to speak to the owner before I leave a review!!!!!!!!! Went in with a promise and a working stereo turns out they couldn't figure it out now $1200 later and no working stereo. There is more to it but I will only speak to the owner then update this review
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September 2023 by B Stene
Just installed three vehicle stereo systems this week all with backup cameras. All look awsome and work great. They went above and beyond on installs at a very competitive price. I worked with Jazzy, Edgar and Renaldo for the sales, installs and to show my family the add new features with my Android phone.
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September 2023 by Patricia Sherrillo
Luis and Edgar set my 2017 Toyota Camry up with a ten inch screen navigation service. Friendly and stellar result!
