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March 2024 by Hean S.
This store is the worst store. Verizon is a scam, over charging customers with outrageous activation fees and accessories. Issues after issues with billing discrepancies, the run around with the store management/associates and customer service who NEVER calls back. We are finally ending our 4 month contract and going back to T-Mobile. The best decision ever. Verizon do not know how to take care of customers. Please give up stop doing business and let the professionals take over. Never had an experience where the store management/associates falsify signatures on our contract and even impersonated my wife to close the deal.
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March 2024 by Vanessa G.
They have very bad service, the man who helped me was rushing me to look for a cell phone instead of giving me the time and helping me look for one, I decided to leave and go to another location since when we were doing the paperwork he continued with his bad attitude
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March 2024 by Zoe C.
Zero stars for this bait and switch den of liars. Beware! Go to a Verizon store that is an authorized dealer. They are not. They have a locking doorbell so they can keep out the people they have cheated. They do not know their business and the customers pay....and pay.
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February 2024 by Kim
Came in around the end of July 2023 to get a new phone, because the one I had broke. Was told the only way I could get the S23 is if I pay the current (broken) phone off, which was around 400/500 dollars. I paid it in cash,got my S23, gave them the old phone and left. I have found out 6 months later that I'm still being charged for a phone I PAID OFF, and they have no record of me paying. Unfortunately after 6 months I dont have the receipt, but seriously? So, where did my money go? This is a huge deal and a very poor look on the company.
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February 2024 by milad toma
Anthony is amazing!! Great service! Earned a life long customer.
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February 2024 by MIKE DOUGLASS
Greatest
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February 2024 by Ana C
Dom was very helpful and patient with me, he’s a great worker.
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January 2024 by Amanda M.
customer service is a joke and workers incompetent. how are you going to work at a phone store and not even know the difference between iphones. ridiculous.
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December 2023 by Azminda Valle
Very personal help, great customer service ?
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December 2023 by Clinton P.
Worse customer service ever! Was way better off going the Verizon store in Mission Valley or Santee. Way more qualified people & very helpful compared to this location. Stopped by after work as it was on my way home as I needed help getting my phone set up & was not very helpful. From when I walked in wasn't even acknowledged and when I finally got service it was like I was an inconvenience for them, but definitely is different if your a female they pay close attention to you & skip everyone else to help out a female customers in a creepy way like there trying lame pick up lines. As one store associate was trying help out a female customer the entire time he sounded like a used car salesman in trying to make her upgrade her phone & just seemed like a scam of other things I over heard as all she wanted was a screen protector as he was trying to tell her the screen protector is $70 bucks! Scam!! Once I did get my phone going by barely in help that I needed they didn't even offer a case or screen protector that I also needed but gladly take my business & money elsewhere. STAY AWAY FROM THIS LOCATION!! Zero helpfulness!! Zero customer service skills!! I would have included all there names but hard to see there name badges hanging around there necks totally useless location!!
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December 2023 by Patty
Technician was really helpful. He took a long time to make sure everything worked and I understood
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December 2023 by Linda Hasper
Anthony’s good humor mixed with his competence made this visit enjoyable. I went away with exactly what I wanted.
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November 2023 by Brandon Peoples (MrBSP)
Experience was "DEFINITELY" not the best experience I've had since being a customer for over 14+ yrs. Oh let's not forget the little weasel that "helped" me & said he was gonna hook me up with a screen protector & the next day when I had to go back cuz he never activated the SIM card & I was able to get emails I saw that the "hook up" & implied free screen protector was in fact $64.99! In which was probably the most expensive one. Amongst other things like... not even going to bother wasting my time with the rest.
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November 2023 by Hean So
Christian and Adnan went above and beyond to provide fantastic customer service and as well as ensuring we were able to utilize any special promotions. Honest hard working team here who is transparent in all the right details and provided guidance when needed. I would highly recommend to anyone to book their next appointment with this team! Thank you Christian and Adnan! You both are great assets to Verizon and the public community. Keep up the good work!
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November 2023 by Alexis Miller
Dom is the best! That man deserves a raise! He figured out what was wrong with my old phone, got me a new phone and transferred all my data in less than a hour! The price he quoted me, was the exact price I paid. I was extremely happy with my experience today.
