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February 2024 by Lisa J.
If there was a way to give negative stars, I would. I purchased a money order and then discovered that I did not need it. I wrote it out to my husband and asked hime to cash it at the same location where i purchased ot while I was at work. The location called me and verified some information, asked my husand a bunch of questions, and then refused to cash it....what a joke!!! The manager "Danielle" was rude and refused to give me the appropriate information to make a complaint. Long story short, this place is unprofessional, rude, and they can refuse service based on whatever reason they could come up with. I even had the other end of the receipt that I could have provided him with. I have always had a great relationship with Moneytree, but this was very upsetting. Please do better Moneytree! I encourage you to reach back out to the purchaser and explain what they can do to correct the situation versus make people feel like they are "con artist" or doing something illegal....not a good look.
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May 2023 by Beauty B.
The customer service here is the worst. The representative couldn't figure out how to send money via western union. When I asked if they were new and needed help she got really defensive and rude but still couldn't do her job or ask for help. I'll take my business somewhere that values peoples time and money.
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October 2021 by Monika A.
Avoid this place like the plague I brought a check in there to deposit that was from Netspend which is the company they're affiliated with and they decided not to cash it because I told them there was something on the check to say not to mobile deposit so I had to do diligence I brought it inside and they refuse to cash it they also came up to me one time when I was parked in the front before they open that I needed to park in another location because they weren't open yet and then they were also dictator ship acting like everyone Hass to wear a mask I hate this place with a passion. What was really disgusting is that the lady told me she couldn't cash the check with a smile on her face like oh no unfortunately I'm really sorry we cannot cash the check it was almost like she looked forward to telling me she couldn't cash the check this place is a dump
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June 2020 by James W.
Ashliee S. was so kind and helpful, she was very considerate of my time and hers, I will be returning to this location on behalf of Ashliee, Thank you for taking care of me and helping assist with all my needs!!!!
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November 2019 by Christopher J.
A social media snafu brought us here late (it was El Cajon, NOT El Centro), but they couldn't help us anyway cashing a Canadian check (the verifying bank was closed). But the customer service was on point with a positive vibe, hard to find in a Money Tree elsewhere, plus a small kid's area. We shall return to finish our business here though. Worth looking into.
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July 2019 by May M.
It's not the first time they do it. They asked for first middle and last name of sender the first and last was not enough, ith all the other identifications, I just gave up on them
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August 2018 by Evon L.
This Review goes out to an Amazing worker and Incredibly Sweet Lady named ALEX!! She is So Great at being 100 percent Genuine and Personable!! Her Professionalism is greatly appreciated and definitely on point. Thank You Alex :) 303 N 2nd St.ElCajon
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May 2018 by Vic P.
The worst.....tried to cash a tax return check ($20 bucks, that's it) from the govt., female behind the glass asked for phone number 4 times, then asks to physically see my phone? Rediculousnes.......there are 2 additional check cashing businesses on this particular block, I suggest checking (no pun intended) them out instead. Best regards....
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April 2018 by Bruce S.
Emmanuel was AWESOME! Even though he is fairly new, he handled my transaction seamlessly. I had to find a new check cashing place, since George's down the street closed. I will be back to Money Tree in El Cajon. I even got a couple of rolls of quarters. Keep up the great work!!
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October 2017 by Blama E.
Wow why is this place so easy and so nice and most of the others suck. Service here is fast easy efficient and with the kindest most respectful staff
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October 2017 by Charles H.
Well an unexpected expense came up and it was a week from payday. Clearly i was in a bind, because we only come to these places if need be, so here i am. Luckily i had the amazing Marcia, lets get one thing straight: I know what you're thinking, but nope...It's not pronounced Mar-see-a, it is actually pronounced "Marsha," what a shock right? Anyways, she was freaking amazing, great smile, super helpful. Actually, i want to go borrow more money just so i can talk to her again. If you need a cash lending spot, or even if you dont and just want to talk to Marcia, go here, it was simple as possible. Good times.
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September 2017 by Keisha C.
I have been meaning to write this review for awhile now, but I have been too busy. However, I can not let the exceptional customer service that I received from this store go unnoticed. I was assisted by Danielle and Marcia on this particular day and these ladies really "wowed" me on their customer service skills and they were very thorough, upbeat and professional. It is hard to find good customer service nowadays so kudos to the El Cajon Moneytree team.
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September 2017 by Karen B.
Every month I go to the Money tree.The staff is very friendly and professional. The new employee Marcia. She is very attentive.
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August 2017 by Jules H.
I applied for a loan online and was asked to verify more info, I then called this location to ask if I could just come in and verify my info. I spoke with DJ who was very courteous, helpful and answered all of my questions. When I arrived at the location I was immediately helped my Faith. Faith was great! Her cheerful high energy attitude and great smile put me at ease. She completed the process in no time and I had everything I needed. I definitely look forward to working with this location and Faith again!
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August 2017 by Mckindley W.
Fast professional and always have a smile love the customer service seems to really care about the consumer. Will tell my friends about money tree!