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February 2024 by D I
Recently, I helped a friend open a new account at the Chase Bank in El Centro, CA. We were assisted in the process by our banker Mr. Ruben Lopez. Mr. Lopez was extremely professional, very helpful and made our experience 5-Star all the way. I plan on also opening a new account there as well due to the excellent customer service we received. I highly recommend this branch and make sure you request Mr. Ruben Lopez as your banker. Chase Bank is very fortunate to have such a great employee working for them!
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January 2024 by Paula Garibay
Worst bank ever …. Have been depositing my check there for a while … well on this recent check they decided to put on hold for three weeks…. Now can’t finish my Xmas shopping …. Thanks A lot Chase Bank will be closing my account soon
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December 2023 by Maria Castellanos
My worst experience at this bank today was that I took 800.00 dlls in ones, but when the teller started to bundle the money in 100s, she said that my money was contaminated, and started to smell it...that I have to send them to the federal reserve, that she will not count my money at all, very rude and make me feel to embarrassed, since when the money has no value, so she return my money to me in the worst manner, after that I wanted to talk to the manager ROBERT VALENZUELA, and treated me very bad and ONLY game the # of the federal reserve to replace my money, I don't think is fair to treated me like that, I felt humiliated , I want to give them a 0 Start, do not deserve my money, time, my business, very bad service and personal
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November 2023 by Shane Conley
I want to give a shout out high five props to Associate Banker Valeria Navarro. She went above and beyond with her customer service and most importantly listened to my need that with her help, put me at rest even though they could have locked to door on me at 5 pm. Appreciated her help and service.
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November 2023 by Nancee W
FIX THE ATM'S AND INSTALL MORE AROUND TOWN! It is always the same problem with the ATMs they NEVER WORK!
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October 2023 by Randy Holman
Trying to get information to open two new accounts….no one answers the phone….
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September 2023 by Danny Bryant
Their ATM on Rockwood Dr. in Calexico, CA has been down for a couple days. Very inconvenient to get cash when it is the only ATM there and no local branch other than in El Centro. HELP!!!
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July 2023 by Perry Earley
Horrible bank try to cash her own check had someone write me a check from the bank the inconvenience of paying $10 everywhere else is fine and then the manager had to say do you need two forms of ID and I gave them six forms of ID with my name on it and date of birth and they still said no one of the worst experience I’ve had in a while they look at me like if I’m d*** for crying out loud it’s their own checks. Why don’t they take their own check the teller seem pretty rude in the managers that branch do not recommend anybody to go to El Centro branch
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July 2023 by Kaylee C.
I have been with Chase Bank for many years and have referred many people to go there. We are very happy with this bank.
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July 2023 by CARLOS SERRANO
Service is great, all personnel are very polite and helpful. Only downside are the atms which have constant failures and are hard to work with whenever you need them. Recommend never needing their atms outside of business hours
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May 2023 by Monique E.
I give the bank a 0!! the worse experience of my life and my grandmother's who is 99 years old. Here is my story!! I called Chase bank requesting to speak to a manager because I really needed to make sure that what I was about to ask the information would be accurate. I called and I spoke to Robert Valenzuela on 05/03/2023 at about 330pm. I told him my name and I asked him if they could open up an trust account for my grandma, I advised him that my grandma is from California whom is visiting me in ARIZONA and has a paper ID with her expired ID and need to get this check in an account as soon as possible time running out on it and I will to drive my 99 year grandma all the way up there if he can get it done, Robert told me they could take her paper ID with her hard copy ID and her trust paper work and did I want him to make an appointment for next Tuesday!! I ask Robert, ARE SURE YOU ARE ABLE TO OPEN THE ACCOUNT UP, HE SAID YES!! I SAID IS HER ID AND TRUST PAPERS ALL YOU NEED HE SAID YES!! He then made an appointment with someone named Efren. On my appointment day which was approximately 4 days from when I spoke to Robert and 1hour prior to my appointment I got a call from Efren who proceeded to ask me what kind of account were we coming in to open when i know that Robert put down on the appointment it was a TRUST account. I told him trust account, I told him i as almost there and he proceeds to to tell me to wait a minute because he doesnt think he can open the account up because they need 3 days to send the paperwork through their legal department first! I said are you freaking kidding me you guys wait until the day of to tell us this when I am almost there way from arizona, he then says to me he will call me back he will go and check. Well he didnt call me back he had another female manager call me and she told me the same thing he told me and just told me she was sorry! I told her i just drove my 99 year grandma all the way down here and all you can say!! This bank needs corporate office to come and change management around!! This bank sucks big time and I am going to sue them!!
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May 2023 by Joy Noel
Everytime I come to deposit a check after hours and the drive thru is backed up, I cannot get into the atms inside with my card. Is the card reader broken? It never works. I see others have commented as well that it is broken.Otherwise, during hours usually very busy but everyone is very helpful too.
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May 2023 by light bar covers unlimited
Why have atm available in the lobby and a card reader for chase customers to access chase atms but not have a functional card reader? Are you competing with Wells Fargo on which bank has more defective and damaged equipment?
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March 2023 by Maria Rizo
We need a Chase Bank in Calexico, CA. Is only becouse people can't driving to El Centro. Same old People.Also the automatic cashier don't working sometimes. Think about it ?
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March 2023 by Humberto Romero-Villegas
Was out of services again for the second time I attempted the ATM...
