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October 2023 by Trending Nordic
The service was friendly but I wanted a waffle cone and got a waffle cup. The ice cream was decent and the location had seating indoors. They also sell caramel apples, cold cakes and treats. Three stars is the appropriate review scoring.
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September 2023 by Georgina Gomez
This store’s employees are not only disrespectful but discriminated a gentleman just trying to get ice cream. They told him to serve him he has to pay first because of the way he looked. The employees behavior was shocking and extremely upsetting to us waiting to be served. Everyone should be treated with respect and this event just left me speechless. The owner should be ashamed and focus on teaching their employees how to treat people.
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September 2023 by Jaklin Gharib
The workers of this cold stone are extremely unprofessional and discriminate! Not only did they exclude a customer and required him to pay first but didn’t ask any other customers to do so was extremely unprofessional. I don’t care how you look no one deserves to be treated differently. The “assistant manager” claimed to call the manager but was present the whole time. This behavior is disgusting and I hope they review there skills when it comes to customer treatment.
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May 2023 by Dezirae Z.
All the reviews that are posted I've seen have been over a year ago. I feel the customer service has improved with the new hires and the ice cream is always delicious. For having nothing in the valley, I think this is one of the best things to have. Setting inside the store is usually clean.
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April 2023 by Itzel Lomeli
Friendly staff always and ice cream is really good ?
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April 2023 by Cesar White
Paid $20 for a half full container.
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March 2023 by Isabella Morse
Barely filled my small cup of ice cream that was almost $8. Very poor service.
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March 2023 by Karina Sanchez
Really bad service , I order online and order wasn’t ready.
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January 2023 by Isaac Gallego
Service was horrible,the workers act like they don't hear you and are just bad in general.
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October 2022 by Sofia Torres
Good customer service, staff is friendly and welcoming.
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September 2022 by Raul Navarro
Great place amazing customer service
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March 2022 by Lorenzo C.
I am so disappointed with this place, I came to this location on 03/02/2022 with my mom. We went to get some candy apples and were very disappointed with the selection of apples. Then the person that was helping us was very rude and had an attitude. It was like she didn't want to be there working. My mom and I left so upset because we usually love these stores, but will not be going back. I do not recommend this place unless you like bad customer service.
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February 2022 by Jessica S.
Went in today 2/5/22 (around 5 to 5:30) with my family for a stop after the movies, usually go to rite aid and get the scoops of ice cream there but thought hey why not, and we get gift cards for cold stone every year The young lady working there in a pink shirt had the worst attitude that you could see and feel through the mask She was very rude, and made comments that made us comfortable and feel very very unwelcome, I get food service is a hard job I did it for many many years but this was past disrespectful and just kinda ugly on the young lady's behalf. We have learned our lesson that is : ask everyone to stop getting us gift cards, because we will no longer ever be going to cold stone and if they ask us why we will tell them. I do hear that there is a brawley ice cream shop that is great for families so we definitely want to give that a try, brawley creamery on main st, just giving y'all options
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January 2022 by ROC
They wouldn’t serve us because we didn’t have masks when one of the employees didn’t even have their mask on properly. Way below his nose and chin. So my gfs 10 year old daughter couldn’t get her ice cream. Why enforce a ridiculous mask policy on people when employees can’t even wear their mask properly. Do not recommend this place
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October 2021 by Chloe
Honestly if you say your open at 11:00am you might wanna Idk be there. Time I got there was 11:45.
