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January 2024 by Lourdes Amador
Very bad job Luis, the manager, lied to me, I bought 4 lines and to pay 25.00 dollars for each line, which he lied to me, two of the lines belonged to another person, they overcharged me and I reported it to the Cricket company and they didn't do it. nothing, all the staff very unprofessional, I do not recommend the store
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November 2023 by patrick Mendoza
Such nice young lady her name is rose very helpful and she takes her time explaining her deals. great customer service!
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July 2023 by Karla V Vasquez
Worst costumer service. I had a problem with my phone service and the guy “tried” to fix it for 5 min. He didn’t explain what happened to my phone or gave me a solution. He told me he couldn’t fix it and his suggestion was to call costumer service. In another occasion I was told I couldn’t keep my same number that I needed to unlock the account from the other carrier, so I thought my best option was to just get a new number. I went to a different location and they told I could have kept my old number that the employee was just too lazy to do it. I will never be back to that store. Im thankful that the other location in 4th street was able to FIX what they couldn’t.
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May 2023 by ROBERT OCHOA
I would give 0 stars if that were an option. Check your receipts b4 u leave the store. I was charged $50, 4 screen protector I didn’t ask 4. Then my discounts were taken off of the screen protector price, instead of the phone price. I’ve been back to the store 3 different times. They still won’t refund my money for an item I didn’t ask for or get. I got an iPhone 11 & they were d*** enough to charge me for an iPhone 13 screen protector. Nobody on our account even has an iPhone 13. When I spoke to Luis, the manager, he said that employee wasn’t there that day & could I wait till he spoke with her, next day, to see what had happened. I never got a call back from them & this issue has never been addressed. We’ve had cricket service there for more than 5 years. That’s how they treat loyal customers.
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May 2023 by Richard Reno
The employee closed the door at 6:49pm and told me to leave the store! Official hours say Cricket is open until 7pm.
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January 2023 by Elizabeth P.
Extremly bad. Very bad expierience with Edgar a young lady and the manager whos name is Luis. Edgar screamed at my 2 year old daugther told her to not touch anything from the store and tbey told me to go to other stores because after having me there for 4 hrs asking for all my idinity said i didnt qualify for a phone and that i was just there for the promotion. Ofcourse I was there for the promotion the whe time I was waitting for them to help me with service I saw like 30 clients walked out with new phones and switch to that company from another. One guy did walked in asking about why his phone hasnt arrived and its been 2 weeks. Another couple went to complain. As i been told that store and the one in calexico are just no good. Abd tbat theowner careless I will not say more because thats not my buisness but cmon have some dignity. They lost on a 600 dlls sale. No skill at all. Manager couldnt even put my information correct he had me doing everything on the computer from the store
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June 2022 by Leanna Sandoval
Was interested in connecting a new line, Luis was amazing! Great customer service & helped me get exactly what I wanted! Thank you again! Will definitely be connecting more lines soon!
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June 2022 by Iram Ledesma
Great customer service! The staff always helpful knowing how to get to a customers. This is the store i like the most from all valley county!!!
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June 2022 by Stephanie Ceja
Wonderful service with Adriana and Rosa, answered all my questions! Very clean and nice place! 100% service!
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June 2022 by Maricela Godinez
Perfect customer service from rosa and luis any questions or concerns they are great in helping out.
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June 2022 by Vivian Marie
I give Luis a 5 stars for customer service satisfaction.Great job!
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June 2022 by ItzzSaucey joel
Luis gives a very good Attention and good.. Service
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June 2022 by Velma Montes
Luis at cricket in el centro excellent customer service
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May 2022 by Emily Morales
oh my gosh! Adriana helped me this morning and she was AWESOME. I honestly was so happy walking out. Thank you for being a positive part of my day! Never have I had such great customer service and fast too. I will be recommending all my family and friends to switch to Cricket cause I freaking love it now.
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May 2022 by Joe Dominguez
Great customer service today was helped by a young lady i think her name was adriana not sure cant really remember but the service was very professional and got all the information I needed
